I've stay only one night, with previous booking made on hoteles.com which was made for 2 adults and 1 kid 3 years old.
First on arrival i was shon the room it was only a king size bed and nothing for my son!!! I was the told that it was standard the kid until 8 sleep with the parents!! In the same bed, i then told them i was not happy with that answer and i wanted to talk to the manager which a was told wasn't there and that if i wanted a room with anoter bed i need to pay a extra of $50!! I was never offered a real solution they just wanted to get more money out of me.
The hotel was dirty, disordered, with staff say that it was happening all the time and they were fed up of it.
If think it was a shame because the hotel has a good location but the management are not customer orientated.
I would not recomend for anyone to stay a this hotel even if the give you the room for free.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Orbitz, Cancelon, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, Agoda and HotelQuickly so you can book your Gran Hotel Pucon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.