The place is managed by two great couple named Hector and Patricia that makes all the guests feel like part of their family.
There are allways hot water in the showers, the rooms are clean and the family's kitchen is offered for all the hostel's guests even though there is already one kitchen intended for the guests.
Additionaly there is a computer with internet and wi-fi offered for the hostel's guests.
One day we came back totally wet from our bycyle tour to Ojos de cabargua as the rain caught us there and we had to return all the way in heavy rain, then we put our clothes outside hoping that one day they will be dry again.. few minutes later we were shocked to find out that Patricia took our clothes to the drying machine and gave them back warm and clean.. Did I mentioned that they treat you as a family? :)
The place is located two blocks from the main street of Pucon and 4 blocks from the lake so in my opinion you can't ask for more at the competitive price they offer the rooms, compared to other hostels inside or even outside the city!