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“A HUGE DISAPPOINTMENT! DON'T STAY HERE.”

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Hotel & Cabanas Centinela
Ranked #3 of 3 Hotels in Puerto Octay
Reviewed June 5, 2012

Unfortunately we did not check Trip Advisor before booking at this hotel due to the rave reviews in both Frommer and Fodor.What a mistake! The hotel in November 2011 was run down, dirty and poorly maintained. We booked the King's Suite well in advance and when we arrived the room was not ready. They actually lied to us, saying that we were getting the King's Suite, where the Duke of Windsor stayed. It was only when we were checking out the next morning that they admitted that we were staying in the Jr. Suite and someone else had gotten the King's Suite. We thought we were the only ones in the hotel proper; another couple we met at dinner were staying in the cabana and those were the only guests we saw. However we couldn't even see the actual King's Suite the next mornig because the people who got it were still in the room when we checked out. The pool and hot tub were dirty, and the grounds were unattractive with few flowers and dying grass. The worst was the food! The world class chef was must have been on vacation, as the food was virtually inedible. The dinner dishes were still on tables when we went to the dining room for breakfast at 8am. The staff acted like they were doing us a huge favor to light a fire in the large salon or to change a lightbulb. In sum, it was by far the worst place we stayed in Chile, and possibly the whole world. We could not believe this was the Hotel described as a landmark, famous throughout Chile.
All this for a Hotel that was reputed to be famous through Chile.

Room Tip: We never actually saw the King's Suite whee the Duke of Windsor stayed. We saw a phto of it in...
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  • Stayed: November 2011, traveled as a couple
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1  Thank scottnkassandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (37)
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6 - 12 of 37 reviews

Reviewed December 9, 2009

I´d have to say this place was the biggest dissapointment of our trip to Chile. We selected this hotel due to rave reviews on this site, and a Frommer´s guide book. While the location was lovely, the cabana we were to stay in was VERY run down, dirty and not at all like the website depicted. The carpet was so stained and dirty you wouldn´t want to take off your shoes, the 'deck' was missing boards and looked unsafe to stand on, with not a single stick of furniture on which to sit and enjoy the view. The main living area didn´t even have a chair - only little wooden stools and what looked to be some lumpy stuffed futons beds. I´d best describe the place as tired, dingy, and desperate for some TLC!! A real shame considering the location, and we decided to go elsewhere. While we didn´t see what the rooms in the actual hotel looked like, but if the cabana was any indication.......

  • Stayed: November 2009, traveled as a couple
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1  Thank boathunter03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2009

Terrific place, make sure to get one of the bigger cabanas directly at the lake with a superior view (even if they charge you a bit more). The cabins are a dream and the surrounding area is just stunning. Only the food is not as good as the view.
Cheers
Giedre & Christian

  • Stayed: February 2009
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1  Thank sektprinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2007

This is a charming little hotel in Puerto Octay, with incredible views of Llanquihue Lake & the Osorno volcano. The rooms are very large, spacious, & well-maintained. The grounds are beautifully maintained & landscaped. The hotel restaurant is large with amazing views. The staff are efficient, but not terribly friendly. The food in the restaurant is so-so. There is even a small pool & jacuzzi. Puerto Octay is a small, quaint, rustic town. I would definitely recommend this hotel to anyone visiting the Lakes District of Chile.

  • Stayed: February 2007
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8  Thank hirogreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2006

The Centinela used to be a stately home visited by George IV when Puerto Octay was in its heyday. It's situated on a little island in Lago Llanquihue which is reached by road - it's an impressive drive. The rooms aren't cheap but are really amazing, historic and spacious with beautiful views across the lake. We stayed in a Cabana with wood burning stove which was quiet and secluded. The water never seemed to get really hot though [despite the hotel manager taking a look] which was hard when it was a cold morning and we hadn't worked out how to light the fire yet! Overall, worth a stay as the town is really sweet and gives a great view of historic Chile.

  • Stayed: May 2006
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12  Thank falseneutral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2016
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  • Stayed: February 2016, traveled as a couple
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6  Thank lamadeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2015
Google Translation

Stayed: March 2015, traveled with family
Thank Alexis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel & Cabanas Centinela

Address: Peninsula de Centinela, 5 km (3 mi) south of Puerto Octay, Puerto Octay, Chile
Location: Chile > Los Lagos Region > Puerto Octay
Amenities:
Hotel Style:
Ranked #3 of 3 Hotels in Puerto Octay
Price Range: $59 - $65 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel & Cabanas Centinela 3*
Number of rooms: 12
Reservation Options:
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Also Known As:
Hotel Cabanas Centinela

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