Took their ferry service to St John's Island.
The ticketing booth was easy to find: orange color, the only one in the whole Marina South Pier, so you can't miss it. The staff at the booth was and helpful, and the transaction was fast and no fuss.
The ferry was basic. Aircondition not working well, toilet was flooded and badly maintained. But the ferry got us to our destination, and the journey was smooth.
We were quite surprised that the ferry did not adhere to the schedule strictly. On the return journey, they actually waited for passengers who came back late (including those who took their own sweet time and assumed that everyone would wait for them).
The reality is that if you miss the last ferry back to Singapore, you're essentially stranded on the island until the next day, and there are no accommodation or sources of food and water on the island. So the ferry crew were being nice and responsible. However, this knowledge might have caused some people to assume that, because the ferry will wait, they can board the ferry late.
Anyway, being the only ferry operator that has daily scheduled trips to St John's Island and Kusu Island, they did their job well. Nothing to complain.
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