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Island Resort
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Reviews (13)
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4 - 9 of 13 reviews
Reviewed February 2, 2010

We visited this place for a 21st birthday party.

The service staff were very rude and they have strict guidelines such as no outside caterer furniture and they would make a scene in front of the guests instead of being nice and polite when they demanded that the caterer furniture be paid for per chair.

You cannot move furniture outside of the chalet as the security guard would demand them to be put back even if it is just in front of the chalet.

There is almost no security although the premises is being guarded by a security guard. There are not gates.

The environment outside retains the nice charm of the 1980s but some of the lights are no longer working and brooms and stuff are being left at the turnstile which is not longer in use. The main building is quite dark and gloomy when I arrived.

The only good thing is its value. Nice value but horrible service. The stay was ruined by the strict rules imposed, the additional charges for the catering furniture, the bad attitude of the staff. It is such shame that the historic Costa Sands has deteroriated to such a stage under the new management.

  • Stayed: May 2009, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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5  Thank xinli29288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2008

I booked this chalet for a gathering. Upon checking in and inspecting the place, I had requested staff to help clean up huge puddles of water in the duplex. We couldn't possibly use the white towels provided for guests to clean the floor.Throughout the day, my friends called and requested for clean up as we were expecting kids. Each time we called, and we had even walked over to reception a few times, staff said yes, they would do so immedately. Lip service. They never did. As expected, even with close watch, kids tripped and fell. The whole place is so run down with holes in the walls, broken funiture, broken toilet. I did know it was under renovation, but that was too much. Plenty of millipedes in the bathroom too and broken taps, fridge not working properly as well. Please do not waste your money on this place.

  • Stayed: May 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank Renee82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lokemunchoo, manager at Island Resort, responded to this reviewResponded September 2, 2008

First of all, I would like to thank every individual for their comments and remarks. They are all very vital information to us. We will definately will look into all the feedback very constructively and will do the necessary changes where applicable. We time to time doing our level best to meet everyones expectations. We encourage all our guest to see us immediately when they are facing problems during their stay in the Resort. This property is extremely old and we have done alot of upgrading to the rooms. Kindly understand that, its not easy to maintain a resort and chalet property. Consider those who came and left us with many damages weekly . Towels have been misused, broken taps, stools etc. But never the less, I thank you for the feedback. A BIG THANK YOU.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2008

Though we have paid $218 for 1 night and did not expect hotel standard (since we have selected a non-refurbished chalet unit), we were still disappointed with the following:-
1) The unit has 4 beds but we were only give 2 towels and 2 blankets. There were ants partying under the towels.
2) There were so many mosquitoes.
3) There were so many cockroaches.
4) One of us even saw a big fat rat in the toilet.
5) There were unpleasant smell of urine outside my unit.
6) There were stains on the bedsheets.
7) The complimentary breakfast for TWO only was pathetic with only hardboiled eggs, stir-fried instant noodles, tasteless ham, indian curry, indian bread, watermelon, 1 type of bread & cereal, and hot drinks.
8) The mini-mart is mostly closed.
9) The best-looking area is the lobby which was also lifeless, deserted, gloomy and dark.

Honestly, I was ashamed as a Singaporean to know that such place exists to receive overseas tourists.

The only consolation is that the beach is just right outside our unit. I rather pitch a tent then to spend $218 to stay in such a place ever again.

To management: there should be at least be some minimum standard of cleanliness though the place may be rundown or pending refurbishment/renovation.

  • Stayed: June 2008, traveled with family
    • Value
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    • Cleanliness
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6  Thank Blesxing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2008

We arrived at the hotel on 6th of May 2008 at ard 10pm. There was no bellboy available and we were given rooms at the end of the resort,because of which we had to carry all our luggage till our rooms. We were a tour group of 25 people and all of us were dissatisfied with the welcome that we had. Also the breakfast used to get over before the time sloted and the service was not quick because of which we missed having our breakfast .
The rooms are fine but we missed all our fun because of the poor service.

  • Stayed: May 2008
    • Value
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    • Business service (e.g., internet access)
2  Thank crazydancing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2008

The rooms were good, the view was great and the service was acceptable. I diden expect this kind of a view in singapore even though ive been traveling for years! In malaysia, yes but if i go for this kind of a resort the distance to the nearest city is in hours! in this case it was only 17 mins by taxi (yes i timed him..) The atmosphere was so perfect that i could not help myself but awe at the view as time went by!

I'd reccomend this place to all those who want 2 c a peaceful side to Singapore, but don expect the rooms to be the same type! (the quality is not bad, but normal hotels provide a more controlled environment...)

The area though needs some building up with more facilities...

i'll try to upload some pics of the area next time if i can find my camera! ;)

  • Stayed: May 2008, traveled on business
    • Value
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    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank VTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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