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“Island Resort -Rip off.”
1 of 5 bubbles Review of Island Resort

Island Resort
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Island Resort
Ranked #293 of 306 Hotels in Singapore
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Island Resort -Rip off.”
1 of 5 bubbles Reviewed January 25, 2008

We had a very disapointing stay at the Island Resort in January 2008.

We paid $208.00 a night for the following:

Our room had recently been refurbished, but looked like no one had taken the room back from the the builders when completed - with tape and markings on the doors, cords that did not fit to or in sockets (kettle and TV); No shower door & 1 coat Hanger. A kettle and cups but no tea or coffee.

Hence the TV did not work until I got an adapter from reception and the only way to boil the kettle was to place it on the floor.

To get to the room we had to walk through a building site. We had to fetch our complimentary water from the mini mart, which on one day closed at 5pm so I could not get the water I had paid for; until after a argument with reception.

Our room had not been serviced on the second day of our stay. We asked for it to be serviced. It still had not been done at 7pm. When I asked again we were informed there was no staff to left.
I had to go and find staff on our third day to clean it.

The room did however have a nice view towards the beach and ships beyond. The bed was comfortable and the room was clean.

Breakfast was served on a makeshift buffet and looked unpalatable. There was no coffee. Tea was served in styrofoam cups. We decided to take a cup of Styrofoam tea and head into town for something we could eat.

I know Singapore is rediculously expensive now, but this hotel was worth $80 a night, not the $208 we paid.

  • Liked — Wifi was good
  • Disliked — No phone in the room
  • Stayed January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank RathRath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort88, Director at Island Resort, responded to this review, February 19, 2008
Dear Sir/Madam

Many thanks for review but we will like to clarify following

As it is evident n stated clearly on all marketing collateral , our website, checkin counter & notice board that we are undergoing renovation as we have taken this property from Govt recently and it was in very run down condition. so it is declared in advance to guests.

Probably some supervisor didnt inspect the room properly & happen to be it was your room. Anyway we are checking all rooms throughly and if there is any such left marking etc will be corrected very soon.

Regd Socket-is it compulsory to have 3 flat pin socket as per law but some devices may have 2 round pin socket-as u mentioned-adapter is only solution for such cases.

Room Service-Due to security,it is done only if guest hand over keys to reception after keeping their valuables in electronic safe. Else we have complaints from customer-why we enter their rooms without permission disturbing their privacy.
It is also clearly stated in terms & conditions & room service is on alternate days usually but can be provided on demand.Our housekeeping staff works 9am-9pm so not having staff at 7pm needed to be verified n we need more details of you & your room number to check records,if u wish so.

Breakfast: Being under renovation our F&B only started operation from 7th Feb 2008 at a nice beachfront location under name of desire cafe. Previously breakfast was provided by outside cateror & tea /coffee both were being served. It is true he uses paper cups & plates as he was not having washing arrangment in such situation.
but now there is proper cutlery in cafe.Plz Take note majority of resorts dont provide breakfast in singapore.

No Phone: It is stated clearly too on website- that there are no phones in rooms & no room service. However now intercom phones r deployed in Peace Zone rooms & tourists are allocated rooms in this section. Party Zone rooms donot have phones still. As far as rates are concerned, due to cost & mkt situation prices has steeply gone up all across.

Many thanks for positive feedback about Cleanliness of room & nice view & good wifi.

We sincrely regret any inconvenience caused to you by our staff/service & we thanks u for ur inputs which will help us in improving us further

Thanks & Regards

HD Gupta
Director Island Resort Singapore
65-64484747
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    1.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Date | Rating
  • English first
  • German first
  • Any
English first
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Additional Information about Island Resort

Property: Island Resort
Address: 1110 East Coast Parkway, Singapore 449880, Singapore
Location: Singapore > Singapore
Hotel Style:
#5 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$
Number of rooms: 197
Also Known As:
Island Resort Singapore
Island Hotel Singapore

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