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“Delicious Food with Fantastic Service”
Review of Hai Tien Lo

Hai Tien Lo
Ranked #175 of 11,869 Restaurants in Singapore
Certificate of Excellence
Price range: $0 - $100
Cuisines: Chinese
More restaurant details
Restaurant details
Good for: Business meetings, Large groups
Dining options: Lunch, Breakfast, Dinner, Buffet, Reservations
Neighborhood: Marina Bay
Description: Hai Tien Lo epitomises traditional Cantonese dining with a contemporary twist. Recipes that have been tried and tested for thousands of years are available together with new interpretations of this world-renowned cuisine.Select from an extensive menu of Hai Tien Lo signatures, opt for a pre-arranged set menu to experience Chef Lai Tong Ping's signatures or try the lunch dim sum buffet for a popular classic.
Reviewed May 15, 2014

Celebrated Mother's Day in this restaurant. We ordered the set menu, and the food was really good. We are fussy eaters, and being Cantonese, we have very high standards when it comes to Cantonese cuisine. Hai Tien Lo did not disappoint. The food is Cantonese cuisine with a modern twist, for example, our Peking Duck dish was paired with foie gras, The Peking Duck is highly recommended, though Peking Duck is not exactly a Cantonese dish.

The service was excellent, knowing it was Mother's Day, they always served our mother first. We thoroughly enjoyed our meal.

Price is on the high end though.

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Thank Wenjie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eGCC, Guest Relations Manager at Hai Tien Lo, responded to this reviewResponded May 21, 2014

Dear Wenjie,

Thank you for celebrating Mother’s Day with us. On behalf of Pan Pacific Singapore, we would like to wish your mother good health in the many years to come. You are correct in mentioning that Peking Duck is not a Cantonese dish; this dish has its origins from Beijing. In addition to the traditional double boiled soups and steamed dishes that Cantonese cuisine is famous for, having a local favourite such as Peking Duck on our menu allows us to be able to cater to the preferences of guests that we have. Wenjie, thank you as well for sharing your kind review here on TripAdvisor on the dining experience that you have had which we will be sure to share with the team. We look forward to having you with us soon.

Warm regards,
Isaac Ong
Guest Care Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 - 166 of 306 reviews

Reviewed April 17, 2014

I had dim sum buffet with my wife on 17 April 2014 to celebrate my birthday. The ambience was great although the food could have been better. However, the service was commendable especially if you had been lucky enough to be served by Ms Pei Yin. She demonstrated the true spirit of service quality. She was always smiling, eager and knowledgeable about the menu. Ms Pei Yin indeed made my day!

Derek Wee

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1  Thank DerekWee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded April 26, 2014

Hello Derek

A very Happy belated Birthday to you. Thank you for choosing Hai Tien Lo to celebrate this special occasion and we are glad you enjoyed the service. We invite you to write in to us at celebrate.sin@panpacific.com as we would definitely welcome your feedback, and hope to welcome you back again soon.

Warmest regards
The Team at Hai Tien Lo

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Reviewed April 11, 2014

We went to Hai Tien Lo Restaurant on the 5 April 2014 with 2 tables of 16 adults and 2 children to celebrate my father's birthday and also early birthday celebration for my 4th uncle and auntie which falls in April too.

We ordered the Set Menu F for 16pax and a Sakura Fried Rice for the 2 children. The food is delicious and nicely presented especially the Shark fin's soup. It is a dish that is different from the other restaurant which is added with starch. We would said that all the dishes is yummy. The youngest child, my nephew who is 5years old even told the mummy that the fried rice is very delicious which he does not comment any dish before and use the word "VERY".

We would like to comment Ms Mabel Chong and Ms Yann Ling for providing excellent service. Both of them are so patient and polite all the way with our special request of this and that.

When we requested for our birthday cake to be served, Ms Mabel Chong brought the cake and started the "Happy Birthday" song which surprised and lead us to start to sing too.

We shall not hesitate to recommend Hai Tien Lo Pan Pacific to our relatives and friends.

WELL DONE!

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Thank Cecilia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded April 26, 2014

Hello Cecilia

Thank you for taking the time to share your feedback. We are delighted that we were able to help to celebrate your family's birthdays and that you enjoyed your experience with us. We will certainly share your kind comments with Mable and Yann Ling and hope to welcome you back again soon.

Warmest regards
The Team at Hai Tien Lo

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Reviewed April 7, 2014

I went to Hai Tien Lo with my company for Chinese New Year dinner. The restaurant is well decorated and the service was better than the average Singapore restaurant, loved the tea server with the big teapot pouring tea a few feet from the table into your cup.
The food was hao chi and had a very pleasant evening.
The view is great but the windows are poorly placed, you can not actually enjoy the view from your seat.

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Thank SeanHiggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing at Hai Tien Lo, responded to this reviewResponded April 26, 2014

Dear Sean

Thank you for taking the time to share your feedback. We are delighted that you enjoyed your experience with us and will certainly share your compliments with the team. For more views, you might like to reserve the semi-private rooms in future which offers more views into the hotel. We hope to welcome you back again soon.

Warmest regards
The Team at Hai Tien Lo

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Reviewed March 25, 2014

Not much to say really, food was quite bland.. not many sides to accompany meat or fish. Very average but would have probably been much better options to order separate meals from al e carte menu instead.
As an example one of the mains in tasting menu Beef meal comes without anything on the side. You get a plate of well done thin cut of beef folded on the plate which you share between 2 and there isnt a single thing to accompany it. Service bit theatrical with hand/arm moves that makes you smile. Dont get me wrong ive been in loads of restaurants but even best ones dont have such theatrical behaviour:)

Thank SarunasG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing at Hai Tien Lo, responded to this reviewResponded March 28, 2014

Dear SarunasG ,

Thank you very much for taking the time to share your experience at Hai Tien Lo, we appreciate it. We have taken on board your feedback about the taste of the food and will certainly be reviewing that with our chefs.

We did however wish to clarify that with Cantonese dining, dishes do not come with sides, Cantonese dishes are presented as a single serving (which is indicated in the menu) or is meant for sharing amongst the dining party, complemented with white rice if you like. We are sorry that this was not clarified with you and hope you might give us another change to guide you through dining at Hai Tien Lo in future. Again, thank you very much for sharing and we appreciate your kind support.

Best regards
The team at Hai Tien Lo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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