What stood out to me was the convenience of shuttle from hotel to Orchard (Orchardgateaway)area and some MRTs. Make sure you book first.
As the restaurant is pretty small, better to take table near the pool for breakfast.
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Breakfast we can enjoy Indian flavor.
The swimming pool at 3rd floor has wind blowing through there. Sometimes too cool to realize I am in Singapore. It is the great place.
Lines are cleaned well.
Room cleaning has some problems, i.e.dust under beds, no change glasses.
Dear Valued Guest
Thank you for sharing your feedback and compliment with our hotel facilities and location.
We hope to welcome you back and have brand new experience with us.
Warm Regards
Shamila Rolfe
General Manager
Cheap chain hotel should come with a decent service not horrible service.
Typical hotel try to ditch their internal problem by saying the problem its on agoda instead try to apologize their b2b problem w the online travel agent.
We paid full amount, u should deliver their service.
The disadvantage trying new hotel, chain branded hotel is not guaranteed to have a decent service :(
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the ibis Styles Singapore on Macpherson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Shamila Rolfe
The hotel offers complimentary WiFi, and free shuttle service to the nearest MRT station, Chinatown and Orchard Road vicinity. The hotel offers free Hotel shuttle service to the nearest MRT stations, Chinatown & Orchard Road.
Dear Leonard
Thank you for your feedback and the compliment with our facilities (Wifi and shuttle service)
Looking forward to welcome you back.
Warm Regards
Shamila Rolfe
Genral Manager
I made a reservation online and changed the dates via their reservation department on the phone. Reservation department said that the dates would be changed and I just had to come on the changed dates. Came on the dates which were changed and they said that nothing was noted on my original reservation and that I had to pay to extend my stay here which was not what was promised by the reservation department.
After about 30minutes of trying to settle my check in, I was checked into a SINGLE room when my booking was a QUEEN room booking. The receptionist which checked me in did not even bother INFORMING me that my room was a SINGLE room and that they would change me back into a QUEEN room for the rest of my stay. After talking to the reception about this they said that there is NOTHING they can do since there isnt any queen room left since the hotel was fully booked. Asked to speak to the manager on duty for the day and there was NOTHING he could offer to make this whole experience any better. All he said was he could give us a refund and we had to find a new hotel to stay at or he could give us FOOD VOUCHERS as compensation which is LAUGHABLE.
DO NOT. I REPEAT DO NOT BOTHER STAYING AT THIS HOTEL.
Dear Tiakang Jun
I am very sorry to know that you have issue with your booking and your check in was not up to your expectation, please allow us to do further investigation on this.
Thank you for your feedback
This is by all means a budget hotel, but they try to make the best of it. On the downside the place is far from the city, it will be a Sing Dollar 12 or so to get into town, or a 8 min walk to the train, with multiple changes to get in center. On the upside, for a budget hotel, it has a pool and ok restaurant to sit in, however no electric plugs. Price is best in Singapore for this type of facility. Environment is funky, rooms are ok, but do the trick.
Dear Anthony
Thank you for sharing your experience with us. we appreciate that you complimented our hotel price and interior design of our room. we regret that you find our hotel far from the city however we provide a complimentary transfer from our hotel to the city area and nearest MRT train station.
Warm Regards
Shamila Rolfe
General Manager
