This is an iconic budget place to eat, but because if their success they really don't seem to care if a customer has a bad experience with their food. My father ordered steak and I ordered cray fish. The steak came quickly and was excellent, the crayfish came 15 mins later along with the drinks we initially ordered. I ate much of the crayfish before I can across one that I had to spit out because it was clearly badly off. I called a waiter over and explained. The waiter disappeared and then another more senior came and asked what was the problem, I explained again and suggested she smelt the plate. She did and pulled her head away quickly and then just walked off with the plate without comment. Later when I asked for the bill I was surprised to find that they were asking me to pay the whole cost of the crayfish. I explained to the waiter that that couldn't be the case as one of the crayfish was off. Another waiter was sent over and he said I should have complained at the start. I said that the dish was in a heavy gravy sauce how was I to know it was off until I ate it. I said as a compromise why didn't they take 50% of the cost off. Instead they deducted $4 off for one crayfish. And not one word of apology. I live just around the corner from the restaurant, I will never return.
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