Arrived 10 minutes before the restaurant opened. Was told by a service staff to wait. That was fine. When the restaurant finally did open it's doors, the male host told us that it was fully booked and that there was no way that they could accommodate us. He wasn't even apologetic.
It doesn't say anywhere on the website that the restaurant only accepts guests with reservations. It is also unacceptable for a hotel that claims to be an upscale hotel to book it's restaurants up so fully that there is no table for walk-ins.
We've heard good things about the food, but this service is a real put-off. You're better off taking your money across the street to Yan Ting at The St. Regis.
We proceeded downstairs to Noodles as an alternative, only to be told that the place was "not ready" and would open at 1130 even though it clearly stated 11 as the opening time on the menu!
We're never coming back to this hotel.
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