We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,494)
Filter reviews
2,494 results
Traveler rating
1,593
533
200
93
75
Traveler type
Time of year
LanguageAll languages
More languages
1,593
533
200
93
75
Show reviews that mention
All reviews butler service astor bar la brezza remede spa lady astor room orchard road brasserie les saveurs caroline astor suite penthouse room bose sound system spg platinum personal butler breakfast service luxurious hotel tanglin mall botanical gardens huge bathroom
Filter
Updating list...
1,533 - 1,538 of 2,494 reviews
Reviewed January 29, 2013

I would have given a 3.5 but as not possible was generous with a 4.

The good

Great location for Orchid Road shopping.
The common areas are very nice with great artwork.

The not so good

Our rooms were in obvious need of repair. I noted this comment when reading other reviews and did not believe it but in one room our toilet door did not shut and the door handle for the main door was almost falling off. In the other room the tables and couches were all badly marked.

The staff on the whole seem a little confused or disinterested. When we arrived we were not explained the benefits or add ons available with our stay. We are SPG Gold which usually means a free drink ( nothing mentioned but was on a card they gave us). There was no in room amenity and when I asked what is was we were sent a small bottle of orange juice. No fruit, flowers etc in the room. These all may seem like little things but they add up to the experience you expect in a 5 star hotel.

We booked through AMEX FHR and there was no offer of upgrade or late check out. To be fair when we asked for late check out they gave us one room till 6pm.

The breakfast was good but not great, Sunday brunch was nice.

There was nothing really bad about this hotel but nothing that made it great and in a City of great hotels I see no need to return to St Regis. If I wanted to be in this area again I would head back to the Four Seasons - perhaps not as plush but an overall much better experience.

Date of stay: January 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AussieAnge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this reviewResponded February 12, 2013

Dear AussieAnge,

I would like to thank you for sharing your invaluable feedback with us, and I would also like to apologise that your St. Regis experience did not live up to your exacting standards.

I have shared all which you mentioned in your review with the relevant departments, and rest assure that all necessary measures have been taken to ensure that your next St. Regis experience with us will be beyond your expectations.

We look forward to welcome you back, and we promise you that your next visit to The St. Regis Singapore will be a truly memorable one.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

We stayed at St Regis for 4 days recently and enjoyed our time there. The hotel itself is quite classically styled, very well appointed rooms which are very luxurious. Our floor had its own butler which is a nice touch. Reasonable position close to orchid rd and stuff which were very eager to help. Would gladly stay again on our next visit to Singapore.

Date of stay: November 2012
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LRGFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this reviewResponded January 30, 2013

Dear LRGFF,

Thank you for selecting The St. Regis Singapore for your Singapore experience. We are glad that you enjoyed your stay with us, and we look forward to have you back with us to in the near future.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

We had a suite upgrade for our 3 nights in Singapore. Can't think of a single thing that could have been improved upon. Check-in, check-out, butler service was exceptional. The room was luxurious, functional and beautiful down to the heated wall in the bathroom and shower.

The spa was magnificent-very beautiful and good treatments

Breakfast was good with a wide selection of food.

We were lucky to arrive in hairy crab season and had an excellent crab meal at the chinese restaurant.

Date of stay: November 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WazzaM60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this reviewResponded January 30, 2013

Dear WazzaM60,

We are extremely delighted that you enjoyed your stay with us at The St. Regis Singapore, and thank you for sharing your glowing review. We look forward to welcome you back to experience our bespoke hospitality the next time you visit The St. Regis Singapore.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

By Far one of the best hotels ive had a stay in. Up to the mark and what is expected from the St Regis Brand. Early check in, but the staff was more than accomodating, and got me a room. WIth more than 500sqft of space, plenty of light, and a room that exemplifies luxury and functionality, my one night stay was perfect. The Butler service was super prompt with my clothes pressing and the entire staff was very caring.
Checkout was seamless, and everyone made sure to ask how my stay was and checked to see if there were any shortfalls and if I would choose their hotel for my next visit.
Best bit : Due to a streched morning meeting, I was getting late for lunch as was in a hurry to check out, I forgot to take out my personal belongings from the safe. I returned at 3pm after realising my mistake only to find out that my possessions had been found, recorded and logged by secuirty, and within minutes of showing my identification, they were all returned to me by the head of security himself who personally came down for the handover, needless to say without anything missing.....Impressive ? YES !!

Room tip: Theyre all good !
Date of stay: January 2013
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ali R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this reviewResponded January 30, 2013

Dear Iceman86,

Thank you for bestowing us with your gleaming review, and we are always happy to know that you have brought back fond memories from our St. Regis experience. We look forward to welcome you back to The St. Regis Singapore in the near future.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

I stayed two nights at the St. Regis Singapore and which I'd stayd longer (I split my trip up between this hotel and the Sheraton Towers). Like most St. Regis hotels I've stayed at everything was fantastic, from the check-in/check-out, to the service, to the butler, to the breakfast, and of course the room itself. I was upgraded to a Grand Deluxe room thanks to Starwood status, and it was lovely. The room was very spacious, the bathroom huge, and all the furnishings of course top notch. The decor does seem a *tiny* bit dated, but not in a bad way. And nothing is run-down so it wasn't an issue.

I didn't experience any of the service issues others have mentioned; in fact if anything I was floored by how EVERYONE on the staff said "Hello" and "Good Morning" every time I left my room. It felt great to be genuinely appreciated for my patronage.

Also no hassles for me at breakfast, which was excellent. I didn't spend any time in the bar, spa or pool so I can't comment on those amenities, but I wouldn't hesitate to make this hotel my first and only stop next time I'm back in Singapore. It's not cheap, but they do offer pretty nice discounts on pre-paid rooms if your travel plans allow, and with the discount it's not completely out of budget.

Date of stay: January 2013
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pw_sf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this reviewResponded January 30, 2013

Dear p_sf,

Thank you for choosing The St. Regis Singapore for your stay, and we are delighted to know that you have enjoyed our hospitality at The St. Regis Singapore. Exceeding our guests expectation has always been our uncompromising mission. Looking forward to welcome you back for your next vacation in Singapore.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews