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Treetops Executive Residences Singapore
Reviewed October 10, 2012

We stayed in a two bedroomed apartment with our 9 & 11 year old kids. The kids commented that their beds were so comfortable and they liked, as did we, having a separate bathroom to ours. Their bathroom had a corner shower in it. Our bed, also, was very comfortable; a big room for us to have our suitcase in and still have room to walk around. Our bathroom had a shower over a bath.

It was great to arrive quite late at night and have a simple food basket waiting so we didn't have to worry about finding a quick snack to eat. Due to the time difference we were awake at 4am the first morning so the cornflakes & cocoapops came in handy with the kids.

We'd read previous comments about the complimentary breakfast, and that it didn't live up to expectations. However we had no issues with it. Everything was continually topped up. Fresh fruits, cereals, yoghurt etc; or cooked options that changed daily; and of course asian options.

The swimming pool is large and can cater for a lot of people, and very welcoming each afternoon after we'd come back from our daily travels.

The Reception staff were helpful and friendly and nothing was ever too much of a bother for them. Easy to arrange taxi's through them.

Weather:
We were there first week of October and the weather was hot and humid, with an average temperature of 28 degrees celcius.

Transport:
Easy to get around and good public transport. Remember to keep your Passport, Embarkation Card, and Boarding Pass with you wherever you go. There can be cheaper/ free transport if you can prove you are a visitor.
There is a free Sentosa Island Bus that leaves either Marina Bay Sands or Orchard Road areas on a regular basis and takes you across to Sentosa RWS (need passport and embarkation card). Once on Sentosa the monorail is free on the Island to get around and I believe the buses are also.
The yellow Hop On Hop Off bus is also discounted if you have your SIA boarding pass with you.
Taxi's are cheap (keep in mind if you book a Black Taxi, they're more expensive, but then they are very nice cars.) It should cost you about S$30 to get from the airport to the Orchard Road area.

Shopping:
Malls everywhere. If you're into 'brands' then you're in luck. There weren't many sales on while we were there and with the $NZD being almost the same as the $S I noticed that pricing in these branded shops were no different from what you'd pay in NZ.

Food:
Options of every type of food available. You wont starve.
Shopping at 'supermarkets' a bit expensive for some items, but then cheap for fresh fruit and veges.

Activities we did:
Universal Studio - catch free Sentosa bus; opens at 10am closes at 7pm. Best to go during the week, pricing is slightly cheaper and fewer people. We didn't pay for the Express Lane Pass and only had one long wait (40mins) at the Jurasic Park water ride, the rest of the waits were less than 15 mins and the queues keep moving. Expect to spend the entire day there, but you wont need two days as the park is quite small.
Swim with Dolphins - at Underwater World Sentosa. Expensive, but a great experience. Approx 30 mins in the water with the dolphins. You get to see the dolphin/ seal show, free cake & drink, free t-shirt, free entry to the aquarium. You don't need to take towels with you, just ask them. They don't offer them!
Night Safari - Sentosa. We paid extra for a personalised tour and glad we did, especially with two kids in tow. Buffet dinner to start with. Good opening show. Roy our tour guide was fantastic and kept the kids engaged throughout the tour, very knowledgable. We got to feed the elephants. If you don't want to personlise the tour then be prepared to queue for the 'tram' that takes you around, or you can walk yourself around.
Imbiah Lookout - Sentosa. Good to get some height to see around. The Tiger Tower is expensive to go up and unless you're into looking down on Singapore, then I wouldn't bother. Good to get up close to a Merlion, which was huge.
Mega Zip - Imbiah Lookout. Good fun, but don't think it's worth the $35 per person. At least it gets you from the Lookout down to the beach in less than 1 minute.
Marina Bay Gardens - we went during the day for a wander around. Apparently it's great at night. It's worth a look as the gardens are amazing and 'eco friendly'.

Room Tip: Rooms on the L1 level have less natural light coming in.
See more room tips
  • Stayed: October 2012, traveled with family
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4  Thank FSNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this reviewResponded October 16, 2012

Dear FSNZ

Thank you very much for taking the time to compliment and recommend us.

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your stay. We are also delighted that you appreciate the comfort of our Orthopedic Beds that are designed to support and enhance the quality and restfulness of your sleep.

Your comments on our food served and services have also been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better.

Thank you for staying with us and we look forward to welcoming you and your family back soon.

Wishing you and your family a good week ahead!


Warmest Regards
Kim Quek
On behalf of Treetops Executive Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 2, 2012

We were so looking forward to staying at Treetops - the reviews on this site were positive and the location great. I was born in Singapore so know quite a lot about it. The positives - the apartment (we stayed in a superior 2 bedroom) was first class, the pool one of the best I have seen in Singapore, the restaurant and housekeeping staff courteous and welcoming.

However, big minuses started to rack up,
1. Beginning with the pre-paid rental. My husband did a direct bank transfer from his UK bank to Treetops before we arrived for the full rent in advance, to be told it was "short" by some S$90 "due to the exchange rate". He asked for an explanation and breakdown of this, as he had instructed his bank to transfer the full amount demanded, but none ever came and upon our departure, this was deducted from our credit card without the explanation ever being forthcoming.

2. Treetops promises a one way airport transfer. We chose not to take this up ourselves but asked that they collected our friend who was staying with us. She was bumped off her connecting flight from Doha through no fault of her own, but once she found this out, she took the time and expense to e-mail Treetops and us asking that the pickup be 2 hours later (this was more than 6 hours before she was due to arrive in any event). Treetops' response was to telephone me and say that there would be a surcharge of S$39 for the new pickup time. As Singapore taxis cost an average of S$25 from the airport to Treetops, this was not worth it, so we cancelled it, but asked that they (1) let her know by telephone (as we have UK telephones and would have been charged roaming charges) and (2) transfer the free transfer to her departure. We were told that the free transfer had been "used up". Did they let her know? NO. She waited at the airport for a good while before she took a taxi.

In the end after my husband made formal complaints to the manager (who didn't leave their name or number nor bothered to contact us until we persisted) our friend received her free transfer back to the airport.

3. Other minuses - no sufficient hot water for a bath, we were told that "other residents make accommodations", a charge of S$1 for tap water if you want it poolside, and a general "we have taken your money so we don't have to care about hospitality" attitude e.g. although we persisted in trying to resolve our niggles, and everyone we complained to promised they were logging it and passing it on, it had to be explained de novo every time. The so-called "security deposit" is the whole week's rental, a substantial amount. What were they expecting us to do with the apartment?? I can understand a security deposit of up to S$1000 (£500) but S$3800??

I really wish I would have been able to leave a positive review for Treetops, as in some ways Singapore needs more apartments like these as direct competition to the many 5 star hotels. However, the management needs a shake-up and "get real" approach to customer service,

  • Stayed: September 2012, traveled with friends
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4  Thank BGCLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this reviewResponded October 10, 2012

Dear BGCLondon

Thank you for having taken the time to review us.

We were sorry to learn of your concerns with your recent stay and at the outset would like to offer our sincere apologies for the disappointment you have expressed.

We accommodate a number of guests in our apartment and are proud to have the flexibility to meet the requirements of all our guests. It is therefore extremely disappointing to have let you down on this occasion.

With regard to the guest services, we trust you will accept that this is certainly not reflective of our normal standards. You have our assurances that your comments have been brought to the attention of our Department Head of Guest Services. Please be assured that the issues raised have been addressed and appropriate action taken to prevent any guest being similarly inconvenienced in the future.

In closing, may we thank you, once again, for taking the time to bring your concerns to our attention. We are grateful for your feedback as it enables us to continually monitor our guest’s requirements and we do hope that we may have the pleasure of welcoming you to Treetops Executive Residences in the future.


Your sincerely,
Kim Quek
On behalf of Treetops Executive Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2012

The service and location of Tree Tops was wonderful. The staff is the most friendly staff we have come across in all of our stays across the United States and Europe. We couldn't have asked for better service and hospitality. Our toddler loved the staff too! They were very helpful during meals, getting into taxi cabs, and any time we needed an extra hand. It made our transition to Singapore so much better!

  • Stayed: July 2012, traveled with family
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1  Thank summer m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this reviewResponded October 2, 2012

Dear summer m

Thank you very much for taking the time to compliment and recommend us.

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your stay. We are also delighted that you appreciate the ease and convenience Treetops provides because of our strategic location.

Your comments on our services have also been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better.

Thank you for staying with us and we look forward to welcoming you and your family back soon.

Wishing you and your family a good week ahead!


Warmest Regards
Kim Quek
On behalf of Treetops Executive Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2012

Our month long stay here upon relocation was amazing. This place really is a home away from home. Great location, amazing staff, clean, scacious, tropical. I just can't praise it enough and would have no hesitation in recommending to anybody.

However I do have to mention the poor quality of the food. We were disappointed on a couple of occasions (raw prawns twice), and that was that. However, it's not a big issue as you are surrounded by some amazing places to eat and countless choices, so I am in no way going to let that tarnish my rating, as in our opinion it was a very minor thing, and we were under no obligation to eat there, even though we had our 3 month old daughter with us! We just wandered and almost found a different restaurant every night. There were also a multitude of delivery options available from nearby restaurants.

Service with a smile - if you have the opportunity, don't hesitate, just book! You won't regret it....

  • Stayed: July 2012, traveled with family
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2  Thank DublinGommer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this reviewResponded October 2, 2012

Dear DublinGommer

Thank you very much for taking the time out to compliment and recommend us.

We are delighted to know our efforts to provide quality service is being appreciated by you! Your comments have been passed on to the respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better. We are also pleased that you appreciate the ease and convenience Treetops provides because of our strategic location.

With regard to the food served, please accept our sincere apologies. We trust you will accept that this is certainly not reflective of our normal standards. Please be assured that this issue raised has been investigated and appropriate action has been taken to prevent any guests being similarly inconvenienced in the future.

Thank you for staying with us and we look forward to welcoming you and your family back soon.

Wishing you and your family a good week ahead!


Warmest Regards
Kim Quek
On behalf of Treetops Executive Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2012

Stayed at Treetops for one week and was very impressed - the service, the location, the room, the facilities were all excellent. With two children, the self contained accommodation was a far better option than a hotel room and the fact that families actually live in the apartments made Treetops a child friendly option. The pool is large and clean. The dining facility was good for breakfast and the quality and price of the restaurant meals made it a good alternative when we were too tired to go to food halls. The apartments are located in walking distance to the Botantical Gardens and a safe enough distance from the Orchard Rd shopping crowds, with ex-pat Tanglin Place around the corner for groceries. Would stay again

Stayed: July 2012, traveled with family
Thank Annie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this reviewResponded October 2, 2012

Dear Annie F

Thank you for taking the time to compliment and recommend us.

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your stay. We are also pleased that you appreciate the ease and convenience Treetops provides because of our strategic location.

Your kind feedback on our child-friendly facilities and services has also been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better!

We look forward to welcoming you and your family back with us. Once again, thank you and wishing you and your family a good week ahead.



Warmest Regards
Kim Quek
On behalf of Treetops Executive Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2012

I lived at Treetops with my husband and 2 year old daughter for 10 months and they flew by. We were looked after very well. The service far exceeds expectations. The staff are amazing and friendly. Facilities are great. We miss it very much especially the wonderful people who work there and who taught my daughter so many Chinese words! (Sim, Marlina, Simon!). Guest services became like family - May, Carl, Desmond Sharifa etc, as did the restaurant staff - Ita and Niti. And our cleaner Dha, who was excellent. I would certainly want to stay there again if I went back to Singapore. The beds are also excellent - very good sleep quality. The littlest of things was taken care of. Highly recommended place.

  • Stayed: July 2012, traveled on business
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2  Thank fahrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this reviewResponded October 2, 2012

Dear fahrin

Thank you very much for taking the time to compliment the services during your stay with us!

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your stay. Your comments have also been shared with all our respective department heads and staff especially Sim, Marlina, Simon, May, Carl, Desmond, Sharifa, Ita and Niti with much appreciation. There is no doubt that your comments will motivate us to continuously strive in delivering the best personalized service and unique Treetops stay experience for all our guests.

Thank you for staying with us and we look forward to welcoming you and your family back soon.

Wishing you and your family a good week ahead!


Warmest Regards
Kim Quek
On behalf of Treetops Executive Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2012

I have been tranvelling for many years and I have never had service as good as I experienced at Treetops. The quality of the apartment, the infrastructure (pool, laundry, gym etc.) was excellent. The serivces (front desk, cleaning etc.) were among the best i've experienced. Also the location is fantastic. I can heartily recommend Treetops to anyone considering staying there. John Chong

  • Stayed: July 2012, traveled with family
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Thank john c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this reviewResponded October 2, 2012

Dear Mr Chong

Thank you very much for taking the time to compliment and recommend us.

We are delighted to know our efforts to provide quality service is being appreciated by you. Your kind feedback has been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better. We are also delighted that you appreciate the ease and convenience Treetops provides because of our strategic location.

Thank you for staying with us and we look forward to welcoming you and your family back soon.

Wishing you and your family a good week ahead!


Warmest Regards
Kim Quek
On behalf of Treetops Executive Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Treetops Executive Residences Singapore

Address: No 7 Orange Grove Road Treetops Executive Residences, Singapore 258355, Singapore
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 237 Specialty Lodging in Singapore
Price Range: $183 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Treetops Executive Residences Singapore 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Treetops is a resort-style executive serviced apartment in the heart of the city, known for its commitments and achievements in green environmental technology and practices. With over 200 exotic plant species across the landscape, Treetops is often a sight to behold with its evergreen foliage all year round, complete with 5-star amenities and services. Strategically located within close proximity to the world famous Orchard Road, shopping and entertainment district of Singapore, Treetops is also minutes away from Suntec City, Marina South, the Esplanade, Boat Quay, Clarke Quay, Chinatown and other banking and financial hubs at Raffles Place. ... more   less 
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Also Known As:
Treetops Executive Residences Singapore Hotel Singapore

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