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Santa Grand Hotel West Coast
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Reviews (181)
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Reviewed April 24, 2014

No program can't do inside hotel but this place good place for travel custermer indeed,furthermore this place far away from heavy vehicle so bed time so easy to sleep thanks !!!!
Good
Good
Good
Good
More parking vehicle
Did not have fasilitis example pc in this hotel

Room Tip: Go inside first and look around that room !!!
  • Stayed: April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Rizal899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded April 27, 2014

Dear Rizal899,

Thank you for taking the time to write us a review! We are happy to have hosted your stay and we hope to have the opportunity of welcoming you back again!

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2014

It's a really pleasant stay overall, the services are excellent, the food is not bad, the only downside is perhaps the location on the West Coast, which is pretty far from everywhere else. So unless you're conducting your business or have your appointments at that part of town, it's really too far. Although taxi and bus are extremely convenient just like everywhere else in Singapore.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Flywan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded April 9, 2014

Dear Flywan,

Thank you for your great review! We are delighted to know that our team provided a prompt and attentive service that made your stay memorable. We will work hard to improve our service and we welcome feedback to improve aspects of our products consistently.

We are happy to have hosted your stay and we look forward to the opportunity of welcoming you back again.

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

Convenient with MiMi Marts and local restaurants around. Bus stops both sides of the street are located in front of the hotel. Six bus stops to MRT Circle Line, which can connect you to the Central area of Singapore. Good at the reasonable price.

Room Tip: Double room with windows.
  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Rita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded April 3, 2014

Dear Rita,

Thank you for taking the time to write us such a great review! We are happy to have hosted your stay and we are glad you enjoyed the location of our hotel. We appreciate your feedback as we are constantly trying to improve our service for future guests'.

Thank you for choosing Santa Grand Hotel West Coast and we look forward to welcoming you here again!

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

The staff were friendly and helpful. The location was perfect if you want to be in the West of Singapore.
Our room was tiny and there was no window. The bathroom was unclean and mould was growing on the tiles.
The breakfast was very basic.

Room Tip: Request a room with a window.
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Daizy-Lyndsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded March 23, 2014

Dear Valued Guest,

Thank you for taking the time to share your experience with us. We appreciate your feedback about Santa Grand Hotel West Coast. While we wish your experience had been a better one, your valuable feedback helps us improve the facilities and services we provide.

We hope to have the pleasure of welcoming you back again.

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014 via mobile

The rooms are much too small and for two people it's a real challenge. There is no proper shower area and no hand towels. There is no one to help you with your luggage. However the staff are friendly and that helps a lot.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Anthony Cedric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded March 20, 2014

Dear Valued Guest,

Thank you for choosing Santa Grand Hotel West Coast. We appreciate your feedback about our service and we have shared your concerns with the team for immediate attention to improve our guests' experience.

We hope to have the pleasure of welcoming you back on your next trip.

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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