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“Could be far better for the cost”

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Santa Grand Hotel West Coast
Ranked #224 of 316 Hotels in Singapore
Reviewed March 13, 2014 via mobile

The rooms are much too small and for two people it's a real challenge. There is no proper shower area and no hand towels. There is no one to help you with your luggage. However the staff are friendly and that helps a lot.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Anthony Cedric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded March 20, 2014

Dear Valued Guest,

Thank you for choosing Santa Grand Hotel West Coast. We appreciate your feedback about our service and we have shared your concerns with the team for immediate attention to improve our guests' experience.

We hope to have the pleasure of welcoming you back on your next trip.

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (170)
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98 - 104 of 170 reviews

Reviewed March 13, 2014

with 2 other hotels nearby at competitive rates, I decided to try this hotel for a change.
I have stayed in the other 2 hotels many times before.
Plus points, cleaner and better rooms.
Slightly more expensive but at least the comforter, mattresses and pillows are better.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank VD2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded March 17, 2014

Dear Valued Guest,

Thank you for choosing Santa Grand Hotel West Coast and we appreciate your great review! We are delighted to hear that our team has made your stay a memorable one!

We look forward to welcoming you again soon.

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

This hotel served it's purpose, which was to provide me with a place to sleep, and leave my luggage, but that's about it. The rooms are very small, but clean, and facilities almost non-existant..? I am led to believe it is locally known as a short-time hotel, whatever that is..? The location was convenient because it was only a short walk through the park to where I had to be each morning. It is a 'budget' hotel for business travellers.

Room Tip: Look for alternatives, and don't expect too much if you do choose it.
  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank paulbrunning945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded March 20, 2014

Dear Valued Guest,

Thank you for writing us a review. We are disappointed to know that we did not meet your expectation during your stay with us. We appreciate your feedback about our service and we have shared your concerns with the team for immediate attention to improve our guests' experience.

We hope to have the pleasure of welcoming you back on your next trip.

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014

First time, I was here for my 5 days course(on Sep. 2013) and second time stayed on Feb. 2014 , also to attend course.

Very nice hotel and friendly staff.
Hotel very clean and tidy. Comfortable to stay in.Quiet place and i can sleep well all night.
Room a bit small , suitable only for 1 person.
Breakfast menu almost the same when I came for 1st trip and on the 2nd trip.If i stay more than 3 days, i don't have the appetite to eat breakfast anymore.
Area also very nice with many restaurant, shop etc nearby.
Bus stop nearby, taxi also can request any time.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Edward T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded March 17, 2014

Dear Valued Guest,

Thank you for your great review and we welcome feedback to continuously improve aspects of our services and products.

We are glad that you decided to choose Santa Grand again and we look forward to welcoming you soon!

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2014

If you're in town to do business and/or in limited budget, this is a great choice. Rooms are small, but clean. Service is efficient and effective. Staff is very helpful. They know the way around and are ready to help you with pointers on where to go. Breakfast is standard. We don't eat big breakfast, so it works out fine. We'll definitely stay there again for short visits.

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank NWibawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded February 25, 2014

Dear Valued Guest
Your positive review is an affirmation of our service colleagues' effort to provide quality service to our hotel guests. We thank you for your encouraging words and we hope to welcome you again on your next visit.
Regards
Hotel Management Team

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Reviewed January 30, 2014

I was here for three nights, visiting my daughter at NUS.
The hotel was convenient to NUS, good cheap restaurants close by, great staff, easy to grab a cab, or bus to the MRT. Rooms are small, well laid out, and quiet.

  • Stayed: January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Outandabout928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded March 17, 2014

Dear Valued Guest,

We thank you for choosing Santa Grand Hotel West Coast and appreciate your feedback! We are glad to know you had an overall pleasant experience staying with us!

We hope to welcome you again soon!

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

The location and proximity to restaurants turned it out to be a perfect choice, with reasonable priced meals. I have to mention my pleasure in liaising with the polite & very efficient staff. The convenience of public transport at very front door is great. Since I had a room on 4th floor, outside noise did not affect me. I've been eating plain muesli- type breakfasts for 20yrs...and the limited choice at breakfast was a little distressing.

Room Tip: Some rooms have limited space, in case you have a guest, as in my case, this became obvious when my...
  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ernest S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this reviewResponded March 17, 2014

Dear Valued Guest,

Thank you for your 5 star review! We are pleased to hear that you are happy with the service our team has provided you with! We welcome any feedback and will work hard to improve our services!

We look forward to having you back again at Santa Grand!

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Grand Hotel West Coast

Address: 428 Pasir Panjang Road Santa Grand Hotel West Coast, Singapore 118769, Singapore
Location: Singapore > Singapore
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #224 of 316 Hotels in Singapore
Price Range: $84 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Santa Grand Hotel West Coast 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Santa Grand Hotel West Coast is located in the western part of Singapore, with the National University of Singapore (NUS) and National University Hospital (NUH) in close proximity. The five-storey building features elegant rooms and is also adjacent to the business and technology hubs of One-North and International Business Park. Guests will enjoy a warm stay because all sensory details have been carefully refined to be just right. As with all the touches, from the positioning of the high speed network link to the modern amenities, guest will feel thoroughly at home. Santa Grand Hotel West Coast caters mostly to corporate clients with offices located in the western part of Singapore. These include NUS, NUH, NTU and companies involved in the construction, oil refining, shipping & marine industries. It is primarily a corporate hotel suitable for visiting professors, foreign students or family member, senior level executives and those visiting NUH - overseas patients & family members, corporate companies - foreign expatriates on attachment or temporary lodging till they move to permanent accommodation. ... more   less 
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Also Known As:
Santa Grand Hotel Singapore
Santa Grand Hotel West Coast Singapore

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