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“Great location but poor room on second visit”

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Peninsula Excelsior Hotel
Ranked #115 of 316 Hotels in Singapore
Reviewed July 14, 2014

This hotel has a great location handy to the river, Raffles, shopping and the metro. Our first visit we had a lovely room overlooking the swimming pool. Unfortunately the second time 2 months later we had a room behind the lifts with continuous noise. Hence no sleep for our 4 days.Surely you should look after return guests.

Room Tip: Request a room overlooking the pool (Peninsula tower) or with a view of the Marina Bay Sands (higher...
  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,215 - 2,221 of 4,380 reviews

Reviewed July 14, 2014

Average size rooms, we utilized the public transport near this hotel. Breakfast is average. I will stay again especially with late flights as this hotel allowed us to refresh at 8pm, stored our bags and hailed a taxi even after we had checked out.

Stayed: July 2014, traveled as a couple
Thank nikkilicous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

This was my first visit, and sure will visit this hotel again next time.
The environment was good, clean and tidy room, reasonable price. Just 3 mins to the bus stops, 5-10 mins to the City Hall MRT. And surrounded by restaurants! You can choose to eat the local food and also the international because you can find food everywhere surrounding the hotel, esp i always order soybean milk at the sidewalk food hall every morning for my breakfast, just go down from Excelsior tower to the ground floor and make a right turn, and then turn right again.

Altough all aspects seems to be perfect, but you must be patient for the room service, the staff has a bad attitude, maybe not all of them. one day i ask for a fork and they send it after 1 hour of waiting. But through the process of check in and the staff in reception area all was really great at their service. I just love the hotel and hopefully they can give some training to the staff on how to treat a hotel guest better.

Room Tip: Choose the Excelsior Tower 15th Floor above for a better interior
  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
1  Thank Jessi_C1504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

This was my second visit here, and won't be my last! Not the flashiest of hotels, but good size rooms, clean, and very nice breakfasts provided for a reasonable price. Singapore is an expensive city, but this hotel seems to be quite reasonable compared to others. It is 10 minutes walk to Raffles in one direction and 10 minutes to Clarke & Boat Quays in another, and 20 minutes walk to the Singapore Flyer, so very centrally located. Only a 3 minute walk to the nearest MRT station. We were on the 20th floor with a bayview room and the view was amazing! The staff are friendly and obliging, and when we experienced a minor problem in the bathroom, maintenance was there within minutes. Also free Wi-Fi was great! Overall, very impressed.

Room Tip: first 8 floors are smoking, so if you don't want that, ask for higher levels. Ask for bayview ro...
  • Stayed: June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Doris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2014 via mobile

We stayed here for 3 days and booked 4 months ago and they still didn't have our rooms ready when we arrived. No wifi service unless you pay and overall not very friendly service staff. Would not stay again even though the location was good for sites.

Stayed: July 2014
4  Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2014 via mobile

I chose to stay in Peninsula Excelsior to celebrate my birthday on May. Was not a good choice after all.
Upon arrival 3 bellman / concierge were gathered at their desk chatting pretending they didnt see any guests arrived-No helped offered. After we have checked-in still nobody assisted us with our luggages till I went over to an overcrowded belldesk. The room was wellkept clean and decent room space and with outstanding view. We didnt have comp water when we checked-in, i called operator and was told that they do not provide complimentary water (really? Seriously?). After we have checked out and has gone down to receiving area we kept our bags, came back after a while and asked assistance to get a cab. We were assisted on that but the bellman again did not even assisted us to load our luggages in the cab! Im talking about 9bags here and we took two cabs.
The hotel location and room condition is good but staffs seem to show an "i dont care" attitude.
Management must try to do survey on staffs once in a while and see how some of them were paid to ruin your image.
Overall, thumbs up for the hotel's location and room conditon but not for the service.

Stayed: May 2014, traveled with family
4  Thank Liza R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2014

this is a wonderful Hotel, perfect for sightseeing as well as for Business. the rooms are big enough, clean (all renovated) and one really feels home here. the staff is very friendly. and everything is within easy reach from the Hotel. Location is perfect. also value for money is very good as Singapore Hotels are quite expensive. Shops, eateries and transportation is more or less in front of the Hotel. I definitely stay here again on my next visit to Singapore.

Room Tip: recommend at least a deluxe room, ist worth it and a room on the higher floors.
  • Stayed: June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ericfly777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Peninsula Excelsior Hotel

Address: 5 Coleman Street, Singapore 179805, Singapore
Phone Number:
Location: Singapore > Singapore
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#96 Luxury Hotel in Singapore
Price Range: $131 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peninsula Excelsior Hotel 4*
Number of rooms: 591
Official Description (provided by the hotel):
The hotel is located in the heart of the city within easy reach to exciting landmarks in Singapore including the Singapore Night Race circuit which is just 2 minutes walk away as it is one of the trackside hotels.Just 5 minutes walk to City Hall MRT Interchange where the North-South, East-West MRT lines meet and also to the popular night spot at Clarke Quay. Only 5 minutes drive to the Esplanade, Marina Bay Sands Casino and Convention Centre, Chinatown and Orchard Road tourist shopping belt. 10 minutes drive to Resorts World Sentosa Casino and Universal Studios theme park. 20 minutes drive to Changi International Airport.The two towers of Peninsula.Excelsior Hotel offer 600 guests rooms and suites with simple luxury as well as function rooms for seminars and wedding banquets. The hotel also offers a business center and a tour desk to assist with travel arrangements.Peninsula.Excelsior Hotel Singapore is an excellent choice for business and holiday travelers. ... more   less 
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Also Known As:
Peninsula Excelsior Hotel Singapore
Peninsula Excelsior Singapore
Peninsula Singapore
Peninsula Hotel Singapore
Singapore Peninsula

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