Hotel is a short walk from City Hall MRT which makes it close to most locations. We had a great room with great views.
However ... the check-in took a long far too long for a modern hotel and when we had reason to complain we were not dealt with properly. We were on a non-smoking floor and one of our neighbours was smoking and letting the smoke into the corridor and therefore into our room. I complained to the hotel and their 'solution' was to offer to move us rather than stopping the smoking. We were offered an allegedly 'better' room which was in fact smaller and had a much worse view. We stayed in our original room and thankfully (no thanks to hotel) the smoke smell went away. The final straw was that the hotel suggested that I was mistaken with the smoking !
Reception also rang us (without apology) at just after midnight (waking us up) asking if we needed our room refreshed tomorrow !
I was also surprised that a number of the electrical sockets in the room did not work properly (there was buzzing when I put a pug into the socket) and indeed one of them was half hanging off. Not what I would have expected from a good quality hotel.
- Official Description (provided by the hotel):
- The hotel is located in the heart of the city within easy reach to exciting landmarks in Singapore including the Singapore Night Race circuit which is just 2 minutes walk away as it is one of the trackside hotels.Just 5 minutes walk to City Hall MRT Interchange where the North-South, East-West MRT lines meet and also to the popular night spot at Clarke Quay. Only 5 minutes drive to the Esplanade, Marina Bay Sands Casino and Convention Centre, Chinatown and Orchard Road tourist shopping belt. 10 minutes drive to Resorts World Sentosa Casino and Universal Studios theme park. 20 minutes drive to Changi International Airport.The two towers of Peninsula.Excelsior Hotel offer 600 guests rooms and suites with simple luxury as well as function rooms for seminars and wedding banquets. The hotel also offers a business center and a tour desk to assist with travel arrangements.Peninsula.Excelsior Hotel Singapore is an excellent choice for business and holiday travelers. ... more less
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- Also Known As:
- Peninsula Excelsior Hotel Singapore
- Peninsula Excelsior Singapore
- Peninsula Singapore
- Peninsula Hotel Singapore
- Singapore Peninsula