We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Our 2nd Stay”
Review of Grand Park Orchard

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Grand Park Orchard
Ranked #84 of 316 Hotels in Singapore
Reviewed August 11, 2014 via mobile

The location of this hotel was of course superb. That was the reason for our first stay.
If our first stay was nice, this second time around it was definitely better than nice..
We receive a pleasant surprise in th form of an orange box in our room. A smartphone that came with free unlimited internet connection and phone call to twenty something countries, including to our home country. A very welcomed addition indeed. Just for this alone we would definitely stay in this hotel again in the future.
But just to be fair, I feel that there's still some space left for improvement, namely the cleanliness of the room. This wasn't a problem during our first stay, but this time around the room felt a bit damp and dusty. Perhaps because they were running a busy and full house at that time, but still..

Stayed: August 2014
Thank Olivia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGPOR, General Manager at Grand Park Orchard, responded to this reviewResponded August 17, 2014

Dear Olivia G, your return to stay with us again is truly appreciated, thank you. Delighted to know that you reaped the benefits of the HANDY smartphone, a recent introduction to the hotel and to improve the value of staying with us. Thank you for your point on the cleanliness, that will be shared with the team. Truly appreciate it as we always value feedback, in order to improve. Thank you once again and we look forward to being of service in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,940)
There are newer reviews for Grand Park Orchard
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,099 - 1,105 of 1,940 reviews

Reviewed August 9, 2014

The Good
The best reason to stay at this hotel is the location, if you're a shopping enthusiast. I am not, but the wife is ha. It's close to the popular shopping places in Singapore. Service was efiicient, but I would not say it was memorable. Breakfast in the club lounge is just OK, selection was meh.

The Not-So-Good
The lobby is a little strange - you have to ride an elevator first to get to it. The rooms are small-ish, but not bad.

The Ugly
My preference is for quiet hotels, so this really was not the right hotel for me. It can get crowded with tourists, and it is a small lobby. Wi-fi was poor in our room, they had to get extra equipment to make it work (I guess it's a known issue...they were so ready to handle it).

Summary
If you're in SIngapore to shop, this is the place to stay. Efficient service, OK rooms, easy access to anywhere in Singapore.

  • Stayed: September 2013, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Yasa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGPOR, General Manager at Grand Park Orchard, responded to this reviewResponded August 10, 2014

Dear TheBalinese Traveller, thank you for choosing to stay with us and for sharing your feedback with all of us. Your positive comments are truly appreciated and we are grateful for the. Your point on the elevator on a different floor is well noted, many of the newer hotels have a feature as such. I am sorry that the crowd at that point of time in the lobby was not to your liking but truly appreciate you sharing with us. Thank you once again and we hope to be of service to you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2014

What I like the most from this hotel of course the location. It's perfect place for shopping and bussines at once. I spent a day only and not enough time to explore more. Overall this hotel is ok to what I paid for. Room size is perfect. To mention, they hv free biz centre with free internet and free local call. I can hv conf call with my office without ruin my vacation....

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Vietha22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGPOR, General Manager at Grand Park Orchard, responded to this reviewResponded August 10, 2014

Dear SilvyL, your sharing of the positive feedback during your recent stay is sincerely appreciated. Room sizes in general are subjective and I am happy to know that you found it perfect for you. Our location, as you mentioned, is ideal for a combination of leisure and business and truly delighted to know that you were able to combine both positively, enjoying also the free internet and smartphone. Thank you once again and we look forward to your return stay at Grand Park Orchard.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2014 via mobile

We have already stayed in Grand Park 3 times. We like it for its location. Appearance of the hotel is a bit old and dirty a bit (some places). Needs renovation and more attention for clearness. The restaurant is very nice. The price for lunch and dinner is very reasonable. A good choice for travelers to avoid high prices outside. House keepers need to be a bit quicker to fulfill quests' requests. And our wish to their mini bus driver: your smile while greetings will be appreciated and any welcome words either. You're always serious and silent. But we like this hotel anyway. Will stay there again.

Stayed: July 2014
Thank GolubevPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2014

Love the location. Perfect for a shopaholic like me. Orchard Road is literally at your doorstep. There's Paragon shopping centre opposite and Takashimaya a minute away. Love love it.
The room itself was ok. Didn't. Like the feature wall with the girl. Bathroom absolutely divine. Love the rain shower, hot water, water pressure etc.
Complimentary smartphone was a nice suprise and excellent idea.
One complaint: there is a very unpleasant "damp & mouldy" odour as you enter the room. The smell just lingers and we could not find the source as the room was clean. I hope the management will look into his as this was something I've heard before from previous guests. Didn't want to believe them but sadly it's true.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank cumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGPOR, General Manager at Grand Park Orchard, responded to this reviewResponded August 7, 2014

Dear cumi, thank you for taking the time to share your feedback with us. Your positive comments about the location, clean room, bathroom and smartphone are all truly appreciated. I am sorry to hear that the mural on the wall was not to your liking. The design of it was in line with the fashion theme of the hotel. ^Your negative point on the damp and mouldy smell is duly noted and please accept my sincere apologies for that. We will definitely look into that, as it surprises me due to the fact that the room was clean. That feedback is appreciated as we look always to improve ourselves. Thank you once again and we hope to be of service to you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

It is an amazing hotel and it is the first time I stayed in this type of hotel.

The room was very cozy and the bed was very comfortable. Bathroom were classy and the staffs were very friendly towards the guess.

The coolest bit is that every room has a smart phone which you can use freely and bring it along while sight-seeing or shopping. Domestics and international call are free for selected countries, but since the choices are plenty, I don't think that shouldn't be any problem.

Hope I will have the opportunity to stay here again in the future :)

  • Stayed: August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank Ezry-Ibrahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGPOR, General Manager at Grand Park Orchard, responded to this reviewResponded August 7, 2014

Dear Ezry-Ibrahim, your choice to stay with us for the first time is most definitely appreciated as I am aware of the many other choices in the city. Thank you and also delighted to know that it was a very positive one. Your comments on the bed, bathroom and the service levels are all most appreciated and we are grateful. I am also happy to know that you enjoyed the benefits of the HANDY smartphone. Thank you once again and we definitely look forward to your future return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

This hotel is pretty average. The plus point is that it is near the major shopping belt and the hotel provide a free Handy smartphone. With the phone, one can make internet phone call to selected countries in the world. The wifi in the phone is pretty fast and it can be shared with other devices once outside the hotel.

The room itself is pretty average, and the mattress and pillow does not feel like a 5 star hotel at all.

Parking is free and this is useful for us who purchase stuff and then loaded them into the car.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ChristopherTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGPOR, General Manager at Grand Park Orchard, responded to this reviewResponded August 7, 2014

Dear ChristopherTraveller, thank you for choosing to stay with us and for sharing the positive feedback with all of us. I am sorry that the pillow and mattress did not meet your satisfaction. We have a pillow menu that guests can select from, should their preference not be for a softer pillow. I am happy to know that you enjoyed the benefits of the HANDY. It does improve the value of choosing to stay with us. Thank you once again and we look forward to your next stay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
Orchard Road
Mandarin Orchard Singapore
Mandarin Orchard Singapore
#72 of 316 in Singapore
10,089 reviews
Orchard Road
Holiday Inn Express Singapore Orchard Road
Orchard Road
Pan Pacific Orchard
Pan Pacific Orchard
#36 of 316 in Singapore
2,434 reviews
Show Prices
Show Prices
Show Prices
Orchard Road
Hotel Jen Orchardgateway Singapore
Orchard Road
Concorde Hotel Singapore
Concorde Hotel Singapore
#80 of 316 in Singapore
3,179 reviews
Royal Plaza on Scotts
#47 of 316 in Singapore
4,435 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Park Orchard? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Park Orchard

Address: 270 Orchard Road Grand Park Orchard, Singapore 238857, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Romantic Hotel in Singapore
#59 Business Hotel in Singapore
#76 Luxury Hotel in Singapore
Price Range: $180 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Park Orchard 5*
Number of rooms: 308
Official Description (provided by the hotel):
Awarded as Asia's Leading Design Hotel and one of Singapore's trendiest hotels, Grand Park Orchard is a lifestyle destination on Orchard Road. With its breathtaking herringbone design exterior glass façade and show-stopping media wall, our flagship property is a masterpiece in contemporary chic. Boasting a prime location in the heart of Singapore's premier shopping and entertainment district, Grand Park Orchard lives up to its name as Singapore's most fashionable hotel. From the designer interiors in the lobby, to 308 rooms and suites equipped with complimentary smartphone service offering free unlimited 3G internet connectivity, local and international calls to selected countries, and a metropolitan sky bar with its stunning pool, you will be greeted by cutting-edge works of style meisters at every turn. The exclusive Crystal Club and personal butlers are also available to take your experience to the next level at one of the best city hotels in Singapore. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Orbitz, Travelocity, Hotels.com, Ctrip TA, Booking.com, Expedia, Priceline, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotwire and getaroom.com so you can book your Grand Park Orchard reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Park Orchard Hotel Singapore
Park Hotel Singapore
Grand Park Orchard Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing