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“Great hotel”
Review of Grand Park Orchard

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Grand Park Orchard
Ranked #84 of 319 Hotels in Singapore
Reviewed October 29, 2012

this is my 3rd time at Grand Park Orchard singapore, and I am continuosly impressed by the service it provides. The crystal Club lounge is perfect for discerning travellers who value privacy. the hotel is centrally located in Orchard road and has very good value for money

  • Stayed: October 2012, traveled on business
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Thank Eric O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this reviewResponded November 2, 2012

Dear Valued guest, thank you for returning to stay with us and for sharing your feedback, sincerely appreciated. We try and endeavour, daily, to provide our guests with positive experiences and am delighted to know that we did, for you. We look forward to your return, for many more visits.

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Reviewed October 28, 2012

The service & facilities we experienced in the Crystal Club were outstanding.Hashim & Alam in particular made our stay. Nothing but praise for the other staff too. Loved the peace & quiet both of the room & Club lounge

  • Stayed: September 2012, traveled as a couple
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Thank The-Shore-Manager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this reviewResponded November 2, 2012

Dear Valued guest, thank you so much for sharing your feedback on your recent stay with us, truly appreciated. Your comments on Hashim and Alam will defintely be shared with them. Thank you once again and thank you for choosing to stay with us.

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Reviewed October 26, 2012

Two of the most important things I consider when choosing and booking a hotel are: (1) location and (2) quality of service (star hotel). Grand Park Hotel Orchard passed the first criteria but not quite the second one. The hotel is perfectly located at the heart of Orchard road in Singapore so it is pretty much accessible to everything. In a five-star hotel like this, you also expect the service to be excellent, and this is where the hotel seems to be lacking, if not failing at all.

Booking/Reservation

I booked the hotel via Agoda so the entire stay was fully paid even prior to arrival. Booking was therefore a breeze. When booking hotels in Orchard road, you should expect relatively expensive rates compared to other areas in Sg. The location is too high a price to pay. However, one of the reasons we chose Grand Park Orchard is because it has free wi-fi Internet and is comparatively cheaper compared to the other 5-star hotels in Orchard road.

Arrival

We arrived 3pm at the hotel so we expected to be checked-in right away. We were very tired from the flight and we had so many stuff so we wanted to rest for a bit. The concierge helped us with our luggage, kept them in the first floor, and guided us to the elevator. Apparently, the main lobby/reception is located at the 4th floor. The bad thing is that the receptionists didn't accommodate us right away even though there weren't many guests checking in at that time. The four of them were very busy with whatever they're doing so it took 10 minutes before we were entertained. This was not what I was expecting from a five-star hotel. To my disappointment, the receptionist said we should just go back after an hour because our room was not yet ready. They were an hour late in checking us in and the receptionist was not even apologetic for the delay. That was some bad service from a five-star hotel.

Stay/Experience

Other than the unpleasant experience with the reception and the quality of their service for that matter, the hotel amenities and the room were average and didn't disappoint. The deluxe room was small but clean and has high-speed wi-fi. It also looks fashionable with the portrait displayed on the wall. The hallways leading to the rooms also look contemporary. They also have very good hotel security, with officers doing rounds in the hallway at night. What I do not like about the room is that it is quite dark, the walls and furniture are a mixture of chocolate brown and black. In addition, there was an ongoing construction right beside the hotel so the view from the room was not that pleasant.

Meanwhile, the reception area/lobby was beautiful and quite refreshing to the eyes. The only hassle is that you have to take two elevators before you could reach your room. First is the elevator from the ground floor to the lobby at the fourth floor; then, you need to transfer to another elevator to get to your room.

In terms of accessibility, the location of the hotel is perfect. It is accessible to everything especially malls, restaurants, and two MRT stations -- Somerset and Orchard. So if the hotel location concerns you when traveling, Grand Park could be one of your options. Overall, I'd say Grand Park hotel is 5-stars in terms of location, 4-stars when it comes to overall appearance and cleanliness, and 3-stars for the service. The price I paid for this hotel didn't totally satisfy my expectations, but I recommend it if want to stay at a great location in Singapore.

Room Tip: Choose rooms fronting Orchard road rather than a room facing the building beside the hotel. The cons...
See more room tips
  • Stayed: June 2012, traveled as a couple
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1  Thank TheSoloTraveller12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this reviewResponded October 28, 2012

Dear Valued guest, thank you for sharing your feedback with us and I sincerely apologize for not delivering the usual service levels that we do. The feedback will only help us improve and work on that particular aspect of our service. I am confident that it was not the usual occurence and by no means, intentional. I do appreciate the sharing and I thank you for choosing to stay with us initially. Please accept my apologies once again. Please contact me at darren@parkhotelgroup.com, at your convenience.

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Reviewed October 24, 2012

We arrived at 5pm, get off the taxi and the concierge didn't even bother to greet us or even further carrying our luggage while it was little bit drizzly in spore. As we entering the 1st floor -which i thought it was the lobby- the staff didn't even have any initiative to explain that the lobby is actually on the 4th floor until i asked. Arrived on the 4th floor we greeted with another bad news which was both of our rooms haven't ready yet which is kinda absurd as 5pm is 5 hours over check out time. so we have to wait another hour to get the room ready. the reception also been so cold about it, not even have good intention to show where we can comfortably wait the room to be prepared (don't even dream to have some complimentary welcome drink or any sort)

Once we get into our room... it was just a small tiny room which I can understand with most of hotels in Singapore. bathroom is small, and no plug for shaver or hairdryer which i found it hard to believe. our cupboard also broken as it often stuck if you open it too wide...

Other than that, it was an ok hotel... mostly because of the location is quite strategic in the central of orchard road. I wonder if the 5 stars come as compensation of the location only... as I would think so. We weren't experienced 5 stars experience in this hotel which is very disappointing for the price that we paid.

  • Stayed: October 2012, traveled with friends
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Thank vfaurien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this reviewResponded October 28, 2012

Dear Valued guest, at the outset, please accept my sincere apologies for not providing you with a positive stay recently. Thank you for taking the time to share your feedback with us, it will help us improve our handling of full house situations, in the near future. This will be shared with the team here and I am confident that we will improve. Thank you once again, it is truly appreciated.

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Reviewed October 20, 2012

Stayed here for two nights coming from India and moving on to KL. Great location, although the reception is four floors up by lift. Was greeted with a glass of Veuve Cliquot at reception, very efficient and fast service. Not quite as perfect as was in India, but really good nonetheless. Was upgraded to a room with a bigger bathroom; good size and exceptionally clean. Bedroom slightly small (this is Singapore) but more than sufficient for one. Comfortable bed, efficient free WIFI internet and excellent room service. The chicken/beef/mutton satays were outstanding. Beer expensive at S$9 a can, but then all alcohol is expensive here. Room very quiet and very pleasant with the AC just right. Highly recommended.

  • Stayed: October 2012, traveled on business
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Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this reviewResponded October 22, 2012

Dear Guest, thank you truly for taking the time to share your impression on your recent stay with us, it is truly appreciated. I am delighted to know that you enjoyed your stay and will share it with the team here, as we strive daily to provide all our guests with a positive experience. Thank you once again and we do look forward to be of service to you, in the near future.

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Reviewed October 18, 2012

We stayed one night at ths hotel which is almost directly on Orchard Road. The pool area is nothing spectacular but we didnt use it anyway. Food and coctails are great, prices are quite high but this area isn't cheap anywhere. If I had to stay for a longer time I would choose a hotel like Shangi-La, but for one or two nights its great,

  • Stayed: October 2012, traveled as a couple
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Thank Pawel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this reviewResponded October 22, 2012

Dear Guest, your sharing of your recent stay with us is truly appreciated and I thank you for it. We strive daily to provide our guests with a positive stay and I am very happy to know that we did, during your stay. Thank you for choosing to stay with us and we do look forward to welcoming you back in the near future and being of service to you.

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Reviewed October 18, 2012

stayed here for 3 nights this October. the room is great and clean enough that i could not find any stains.the beds are comfy, carpet is clean, ac is cold, and tea-coffee are provided from some great brands. what i like most is the great location, near to any shopping centres, bus stop is also near and so does MRT.
staff are also nice. wifi connection is great. swimming pool is just too small that i felt i do not want to swim.
from the entrance we have to go to the lobby in the 1st floor by lift and change the lift to go to our rooms. it's a bit annoying.
breakfast is less variety, which is a bit boring.
bathroom is spacious with the bath tub and shower area although there is some leaking below the wash basin *perhaps it was only exception that happened in my room*.

i will surely comeback to this hotel whenever i visit Singapore specially when i bring my parents.

  • Stayed: October 2012, traveled with family
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1  Thank Ikmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this reviewResponded October 22, 2012

Dear Guest, thank you for choosing to stay with us, it is truly appreciated. I am delighted to know that you enjoyed your stay with us. Thank you also, for taking the time to share your feedback. We do look forward to welcoming you back again, in the near future and for us to be of service to you. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Park Orchard

Address: 270 Orchard Road Grand Park Orchard, Singapore 238857, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Romantic Hotel in Singapore
#59 Business Hotel in Singapore
#75 Luxury Hotel in Singapore
Price Range: $175 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Park Orchard 5*
Number of rooms: 308
Official Description (provided by the hotel):
Awarded as Asia's Leading Design Hotel and one of Singapore's trendiest hotels, Grand Park Orchard is a lifestyle destination on Orchard Road. With its breathtaking herringbone design exterior glass façade and show-stopping media wall, our flagship property is a masterpiece in contemporary chic. Boasting a prime location in the heart of Singapore's premier shopping and entertainment district, Grand Park Orchard lives up to its name as Singapore's most fashionable hotel. From the designer interiors in the lobby, to 308 rooms and suites equipped with complimentary smartphone service offering free unlimited 3G internet connectivity, local and international calls to selected countries, and a metropolitan sky bar with its stunning pool, you will be greeted by cutting-edge works of style meisters at every turn. The exclusive Crystal Club and personal butlers are also available to take your experience to the next level at one of the best city hotels in Singapore. ... more   less 
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Also Known As:
Grand Park Orchard Hotel Singapore
Park Hotel Singapore
Grand Park Orchard Singapore

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