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“Club Room too small, overall good service”
Review of Grand Park Orchard

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Grand Park Orchard
Ranked #89 of 312 Hotels in Singapore
Tokyo
Level Contributor
3 reviews
3 hotel reviews
“Club Room too small, overall good service”
Reviewed September 9, 2011

I booked a Club Room through the internet to celebrate my husband's birthday and our anniversary. The price at SGD400 was not too bad, until we checked into the rooms. We were very surprised to find indeed the rooms are very very small for a Club Room. The attached bathroom was worse. Too small for 2 people to be inside. It made me don't feel like using the bathroom at all. It's more like a boutique hotel i would say. The only good thing is that you can access to Club floor evening cocktails and tea time. The tea time is nothing, but the cocktail is good if you drink. If not, i don't think its really worth it to pay 400 for the Club Room. For breakfast, we chose to have it at the lobby instead of the club floor. Breakfast was ok, the spread nothing much to rave about, anyway its a 4 star hotel, what can you expect. But to a little disappointment, my husband had a food poisoning shortly after that. Lasted for 2 days. Hopefully not due to the breakfast... as i did not have it. The pro is that the service is really good and prompt. Friendly and helpful staffs. The con will be the room size and the construction noise that is going on opposite the building, which continued until bout 9pm? When we made the booking, we stated that we are celebrating birthday and anniversary, and requested for a room away from the elevator. But i guess these requests were not looked into. Nothing special was done (expected something due to paying Club room price) and was given a room right next to elevator. I would like other hotels if i am back again.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mariko_Yogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (329)
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jakarta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 5, 2011

Good service, great location, nice Bar, just walking distance to great shops and foodcourts

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank irfan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this review, September 8, 2011
Dear Valued guest, thank you sincerely for taking the time to provide and post your feedback, truly delighted to know that we have provided you with a positive stay. Thank you also, for choosing to stay with us, knowing that you have many other hotels to choose from, in the city. My sincere appreciation, once again, and we hope to be of service to you in the near future, when you return here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 5, 2011

Many things went wrong for this stay: the porters didn't smile because they were busy hauling bags up the 4-5 flight of stairs at the entrance. They seemed overworked. Check in was flawless though. The design of the shower area was weird because after using the overhead shower, the floor near the sink always got really wet. I ordered room service and asked for a itemized copy which the staff didn't want to give but finally did unhappily. During breakfast, I asked for hard boiled eggs but the staff gave me 3/4 boiled ones. Overall, this hotel could have done better.

  • Stayed September 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Volatile75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this review, September 8, 2011
Dear Valued guest, thank you, at the outset, for choosing to stay with us and also, sharing your feedback. I am disappointed to read of our failure to provide you with a positive stay. I make no excuses, merely my most sincere apologies. I am confident that it does not reflect the usual standards we provide our guests and sincerely hope that you will return in the near future, for us to take care of you and in the same light, re-instill the confidence in us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
254 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed September 4, 2011

The rooms are very nice & functional.
The hotels location is perfect for exploring, shopping & working in Singapore.
The staff are exceptionally friendly, professional & helpful.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Razzi-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this review, September 4, 2011
Dear Valued guest, your positive feedback on your recent stay about Grand Park Orchard is truly appreciated and welcomed. Thank you, for choosing to stay with us over the many other hotels available. We value feedback as it steers us to achieving our constant focus on delivering service of a high level and most importantly,taking care of our guests. We certainly look forward to taking care of your stay with us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 29, 2011

Stayed for two nights. Paid the extra $50 per night (on special) for the Crystal Club upgrade. Worth every penny. The room was better, free breakfast , afternoon tea and evening drinks, 2 bits of free laundry and a late check out. A couple of tips though. If you use the upgrade the breakfast laid out can be supplemented with eggs of your choice ( did not realise this until after) , and you can order a specific coffee type at no extra cost. Anad and Hussain ( sorry if I haven't spelt these right), the two Suite butlers also manage the crystal club - great guys , very welcoming and friendly.

The pool area is outstanding. The front desk was the most cheerful I have encountered in a long time.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank target008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this review, September 4, 2011
Dear Valued guest, truly delighted to know that we had provided you with a positive stay. Your comments about Alam and Hashim, my 2 Butlers will definitely be passed on and I am sure that it will only bring a sense of pride to them. We endeavour as a team to take care of all our guests and receiving positive feedback is a welcomed sign. Thank you once again and we look forward to being of service to you in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gohl
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 25, 2011

Plus
- location is very central, on Orchard Road, between Orchard MRT and Somerset MRT.
- Very friendly reception and overall service is excellent.
- Power sockets are have international adaptor built-in. A BIG convenience for travellers who forget their adaptors!
- Free wi-fi!! A bit confusing to identify which of the multitudes of wifi's to connect to though. If it is written somewhere would make life a lot easier.
- Daily newspaper delivered to your door. They have a special holder for the paper outside the door so don't expect it underneath your door!

Minus
- No fresh air. Windows are sealed. And if you manage to open them it is consctruction site if you look down. It is car park if you look across. Because of the angel of the room to window, it is a building's black glass window if you look from your bed.

- Lighting is dim. The room I had had windows facing another building. Also there is no light above the luggage rack. Looking for items in the bag becomes a challenge.

- Bathroom is damp and smells mouldy. This is probably due to design as I could see a damp patch in the corner of the floor and bath tub, which serves as the shower place as well.

- Breakfast (buffet) is not something so appetising to look forward to. Coffee is terrible.

Room Tip: For an extra SGD 50 get an upgrade to Club Floor. Maybe that's worthwhile?
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  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank gohl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 25, 2011

Before going to Singapore for a Grand Family Treat (we stayed 6 days 5 nights = Aug. 18 to 25, 2011), I ask my niece who lives there (as a permanent resident) to search for a hotel for us (family of 7) that is affordable and worth staying for. She really make to a point and take most of her precious time to review advises from this site (which really helps a lot and tells the truth) and personally visited some of the hotels in Orchard including this one... then suddenly, upon seeing and assessing this particular hotel... out of the blue, she tells us that... "this is it", "this is the one"... aside from our suggestions to look for another hotel... but she firmly replied NO! We must booked here or else we'll regret and we'll not enjoy our stay here in singapore and it's quite true. That's why I find time to share my awesome experiences and hope it will help others too. We also would like to highly commend Ms. Jocelyn (Front Desk Manager) who really come out of her way to make sure that we are settled in our respective rooms (529, 537, 541 = mr. anecito dabon and family) and go an extramile to serve us better and to feel at home in this hotel. Many thanks Ms. Jocelyn and to all the front desk staff as well (many names to mention). And also we commend to Mr. Hashim Mohamed (Butler) for the encouraging words of life and about the importance of motherhood together with my son (9 yrs. old). I know u still remember us (because of the presidential suite and crystal club suite quick tour). Thanks for that and we won't forget u especially my son who is still talking about u until now. And to all concierge staff / bell desk staff (many names to mention), thank u so much for ur help and taking good care of our luggages and bringing them personally to our rooms. So, in conclusion, if u are searching for the best hotel to stay here in Orchard, don't think twice, u should / must stay here or else u will missed 1/2 of ur perfect experiences if u are here in Singapore. Overall, to all the dedicated staff in this hotel (from the lowest to the highest postion)... Job Well Done! More Power! and God Bless!

Room Tip: Try to ask for the Orchard Side so you can have the nicest view aside from the room itself.
See more room tips
  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AnecitoDabon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren6667, General Manager at Grand Park Orchard, responded to this review, September 9, 2011
Dear Valued guest, Thank you, Thank you, Thank you, for taking the time and effort to post a very detailed feedback on your recent stay. I will be very delighted to share this with my team, Jocelyn, in particular. We do realize that guests today, have many hotels in the city to choose from and to know that we are "the perfect choice from the rest" is truly amazing. Thank you for choosing to stay with us and we truly hope to have future oppurtunities to be of service to you and your familyin the near future. Truly appreciated, Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Park Orchard

Property: Grand Park Orchard
Address: 270 Orchard Road Grand Park Orchard, Singapore 238857, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Romantic Hotel in Singapore
#59 Business Hotel in Singapore
#80 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Park Orchard 5*
Number of rooms: 308
Official Description (provided by the hotel):
Awarded as Asia's Leading Design Hotel and one of Singapore's trendiest hotels, Grand Park Orchard is a lifestyle destination on Orchard Road. With its breathtaking herringbone design exterior glass façade and show-stopping media wall, our flagship property is a masterpiece in contemporary chic. Boasting a prime location in the heart of Singapore's premier shopping and entertainment district, Grand Park Orchard lives up to its name as Singapore's most fashionable hotel. From the designer interiors in the lobby, to 308 rooms and suites equipped with complimentary smartphone service offering free unlimited 3G internet connectivity, local and international calls to selected countries, and a metropolitan sky bar with its stunning pool, you will be greeted by cutting-edge works of style meisters at every turn. The exclusive Crystal Club and personal butlers are also available to take your experience to the next level at one of the best city hotels in Singapore. ... more   less 
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Also Known As:
Grand Park Orchard Hotel Singapore
Park Hotel Singapore
Grand Park Orchard Singapore

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