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Reviewed October 22, 2012

Moved from Intercontinental for our last night due to price, looking back we should have paid the extra.
Booked an Executive room with breakfast and free Wifi. Check in was slow, lifts were 2 or 3 large steps up from lobby with no offer to bring bags up, this did not bother us but there were many older tourists that may have had difficulty. There was a strange smell in the corridors leading up to the room. Room size was adequate, decor was dark which made the room feel smaller and darker than it could have been. Small ants of some kind crawling on the table. TV,DVD player, fridge and safe. Shower over bath. Had trouble getting Wifi to work and called down 3 times to get access as no one ever called back. Buffet breakfast was poor with few choices and the ones you had were of poor quality. Location was good with very nice MRT station a couple of minutes walk away. Chijmes restaurant area and Raffles Hotel within 5 minutes walk.
Hotel seems to have conferences and many people stay as well. There seemed to also be large tour groups staying. Due to this breakfast was very busy.
We would try elsewhere before returning to this hotel.

Date of stay: September 2012
  • Trip type: Traveled as a couple
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4  Thank Quest802897
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 22, 2012

First, all of these problems have previously been reported in other reviews.
The staff - as chilly as the hotel's gale force aircon - we spent most of the time feeling cold
It's grubby - mould on the windows, carpets need a good vacuum, and the skirting needs a good wipe
We were given a twin room and then told some codswallop about how all the doubles were taken (I note this is a regularly reported complaint) - and we were the first check in for the day - go figure?
The rooms are an OK size - they'd be better if they were one of the elusive doubles instead of twins. The light switches are demented - but this is a feature of a few Singapore hotels - stop it guys please. You have to pay for basics like drinking water. The Wi-Fi is up and down. The ironing board is hilarious – it would not fit a Barbie dress on it.
The taxes in the tariff were in the small print not in the advertised price on Booking.com - turning what seemed like a mid-price hotel into a much more expensive hotel and therefore appalling value for money - this is not common but it is it not illegal in Singapore unlike other countries and one of my pet peeves about the country.
The pool is a decent length for laps but, given its width, only two people would be able to do this at a time unless it were a synchronised squad, but after scraping the mould from the bath, I didn't feel like risking it anyway. The "gym" has three machines, which take up the entire floor space of the allocated cupboard - keep your body parts close to you if you want to use it.

Left luggage is a curious arrangement in the lobby - bags are tied together with string in the lobby and not at all secure. There appears to be a concierge but neither of the ones we encountered appeared to be in the least interested in helping with bags or getting a taxi - more interested in fiddling about with tying all the left-luggage with that string.
Breakfast – do yourself a favour and avoid the disappointment, just get in a cab and go to somewhere like Arab St (it’ll cost you less than $S5) and get a proper Singapore breakfast like Rotis and local coffee for $S4.
This gets a "1" -only the second time I've given this rating- because after reading previous reviews of this hotel - all the problems we experienced have been frequently reported for a long time, which tells me that the management must be aware and don't give a rat's. Besides, why would they if the place is usually fully booked. Huh?? How can somewhere this atrocious be so well frequented? I don’t know for sure, but I suspect that this place does a lot of package tourists based on observing a number of groups of them in the lobby. Lesson learned #1: hotels with lots of package deal tourists have different priorities to hotels that have lots of independent tourists. My worst hotel experiences have been those where there are lots of “package-dealers”.
So why did I book it in the first place? – the location is good and I did a quick look at the ratings on Booking.com, which seemed fine. They weren’t too bad on Tripadvisor either. While we were repenting at leisure, I took the time to look a bit more closely at the rating systems on both sites and both sites give better scores than the comments would suggest - Booking.com is much worse in this respect so lesson learned #2 - read the comments, don't trust scores. Too many people give '4's or even '5's and then go on to report quite serious shortcomings. Please, if you are reading this, when you review a hotel that has problems, it is not Excellent

Room tip: There are plenty of better value hotels in the area
Date of stay: October 2012
  • Trip type: Traveled as a couple
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5  Thank David O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 19, 2012

Booked this hotel with our Singapore airlines flight. Had to wait 30mins for our transfer which feels like along time when you have just landed after a 12 hour flight. Hotel looked really dated from the outside. Reception and public areas needed a face lift. Our room it self was good - nice size. The bathroom was very dated. The best part about the hotel was the location.

Room tip: Staff were not very helpful - we had to really ask lots of questions to find out the information we required. Head waiter in the restaurant was very grumpy.
Date of stay: October 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank Darren H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 18, 2012

Upon arriving at the hotel, we checked into room #1540. On arrival in the room, we felt that the room was not clean, especially the carpet. We started to kill a few insects, not thinking much about it. The beds are hard and uncomfortable. The next morning we were woken up at 7am by church bells. When I opened my laptop, it was covered in insects that had come from the cabinet it was sitting on. We sat there and killed most of the for 45 minutes as they came out of the laptop. We checked out ASAP. This in my opinion was NOT a 4 star hotel.

Date of stay: October 2012
  • Trip type: Traveled with family
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4  Thank EmilyLouisa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 15, 2012

Great location for 4-days in Singapore - two blocks from the famous Raffles Hotel, walking distance to Orchard Road and Little India, and just metres away from the very efficient MRT rail system. Rooms were clean and comfortable although tired-looking, with tea/coffee facilities, in-room safe and ironing facilities. We appreciated having inter-connecting rooms for our family of five however there was very little space in the twin room once a rollaway bed was positioned. Breakfast buffet was very adequate. Cheap eateries are close by which makes for convenient dining out.

Date of stay: September 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Katie-c-cat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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