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20 - 25 of 957 reviews
Reviewed August 9, 2019

Although my room didn't look like the Room Photos by Management, I'd consider staying here again because my room was spacious, the air-con was very cooling, all amenities needed were provided, it's value for money & the company image (through staffs' uniform & professionalism) was just impressive! Perhaps, Receptionists could be more friendly, a brighter & more vibrant lobby & only-ramp room walkway would make this hotel a perfect choice of stay.

Room tip: #220, maximum privacy & space
Date of stay: July 2019
    • Location
    • Cleanliness
    • Service
2  Thank sp3ak_christ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Owner at ibis budget Singapore Ruby, responded to this reviewResponded August 14, 2019

Dear Guest,

Thank you for your excellent review for Fragrance Hotel - Ruby, and your pledge of support for our hotel!

We are delighted you have been impressed with our hotel, and we will be eagerly anticipating your return visit!

Thank you for letting us know how we can further enhance your stay with us. I have submitted your suggestions to the manager and our management for their review.

See you soon!

Best Regards,

Thaddaeus
Guest Experience Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2019 via mobile

With the high prices of hotel rooms in Singapore, this hotel is really worth your money! Very cheap versus other hotels in town, easy access by MRT Aljunate station or buses or taxis. Very clean room. Free 2 bottles of drinking water daily with free self served in room tea and coffee. Clean towels too!

Date of stay: August 2019
Trip type: Traveled with friends
2  Thank lsg181
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Owner at ibis budget Singapore Ruby, responded to this reviewResponded August 5, 2019

Dear LSG,

Thank you for your perfect review for Fragrance Hotel - Ruby, and letting us know you have found great value during your stay with us!

It has been our utmost pleasure to have served you excellently, and we will be eagerly looking forward to having you back in the near future.

See you soon!

Best Regards,

Thaddaeus
Guest Experience Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2019

Room was at the corner. Peaceful and quiet. Quite close to Aljunied MRT for easy transportation. Shops and eateries are nearby. There's a Seafood Restaurant Nearby which I heard is a big hit. There were stairs but inaccessible to enter. (Exit Works well; Lift can be crowded if tour groups arrived. And it can be in big groups.)

There's Cable TV but not many channels on. (Which was unexpected for a Budget Hotel in SG)

Room tip: Side Rooms are way quieter.
Date of stay: July 2019
Trip type: Traveled with friends
2  Thank teducx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Owner at ibis budget Singapore Ruby, responded to this reviewResponded August 4, 2019

Dear Teducx,

Thank you for your perfect review for Fragrance Hotel - Ruby, and letting us know that you have thoroughly enjoyed your Fragrance experience!

The stairs are fire escape routes and hence they are only for exit. For the safety of our guests, all entrance to the hotel can only be made at the lobby.

It has been our utmost pleasure to have served you well, and we will be eagerly awaiting your next stay with us!

Best Regards,

Thaddaeus
Guest Experience Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2019

July 05, 2019. Many people ever wondered customer services are so bad at most budget hotels nowadays. However, upon arrival I was warmly welcomed by a smiling staff Ms. Rouyana. I had specifically requested a quiet room and was given an awesome corner twin bed room. Hotel staff were cheerful, room was comforting and location to go out for was great.

Date of stay: July 2019
2  Thank David-MYS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2019 via mobile

10 to 15 minute walk to the nearest train stations. This could be uncomfortable especially when you've got several shopping bags with you. Rented room size is ok. Bottled water is replenished everyday although their tap water is potable. No restaurant within the hotel but there are several restaurants nearby. Also, hotel is near the old airport hawker center. The hotel also offers tickets to most of the tourists' attractions in SG. We purchased our tickets to Universal Studios and SEA Aquarium thru the hotel. Overall stay was ok.

Date of stay: February 2019
Trip type: Traveled on business
2  Thank rhamsey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Owner at ibis budget Singapore Ruby, responded to this reviewResponded July 14, 2019

Dear Rhamsey,

Thank you for your detailed review for Fragrance Hotel - Ruby.

It has been our pleasure to have provided you with value added services to enhance your Fragrance experience.

It would be our pleasure to serve you better in the future.

Best Regards,

Thaddaeus
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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