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“Nightmare..”

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Shangri-La Apartments
Ranked #95 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed October 18, 2012

The staff were very pleasant and helpful however that is about where it ends on the positive front. We arrived at about 9pm after a long flight with a very active 1 year old and discovered unlike anywhere else we have stayed, they charge per day not per night so our 9 nights charge turned into 10 days charge which when the cost was $600++ per day is not insignificant. We then went up to the room to find the door keys didnt work so frustration number 2. Then when we entered the apartment we were mortified. We had been told over the phone that the serviced apartment suites were the same as the ones in the hotel just with the additional benefit of a kitchen/kitchenette and a minimum stay of 7 days. However, I doubt this as the 2 bedroom suite/apartment we were given was decorated back in the 1970s with old cigarette smelling soft furnishings and brown plastic cabinets. The bathrooms were old and even the wall paper was peeling by the door. We immediately said we were not prepared to stay and the staff agreed to let leave despite having already swiped our credit card. Unfortunately by this late hour we were struggling to find somewhere else to stay and so the staff found us a room in the actual Shangri La hotel..however failed to mention that it was a twin until we arrived at the front desk...which just added insult to injury given I hadnt seen my other half for 3 months! So anyways, unless you get a 3 star price do not stay here given its 5 star pricing!

Room Tip: dont stay there!
  • Stayed: October 2012, traveled with family
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6  Thank FJCOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 15, 2012

Stayed at Shangrila apartments. Much better value than hotel with access to all facilities there. Needs modernising but very clean and comfortable. Excellent restaurants and The Line probably best buffet in town. In passing mentioned to the receptionist I really fancied egg tarts but forgot to pick them up on the way back. Next day, she ran after me with a bag of egg tarts which she has picked up on her way to work. Now that is exemplary service. Thank you Suriney for making our stay in The Shangrila so memorable. You are what makes Singapore a great place to visit!

  • Stayed: October 2012, traveled on business
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Thank vbm6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2012

We stayed in the Shangri-La serviced apartments for 4 weeks upon relocating to Singapore last month.
While the apartments look a bit outdated and could do with some cosmetic renovation, I can't echo the other reviews that they are tired and worn. As other guests already mentioned, we also had an issue with the shower running low on water the 1st day, but this was promptly fixed.
While both our airport pick up and departure got messed up, staff were quick to rectify the issue at no cost to us.
One advantage of staying here is the use of all facilties in the main hotel, which are quite adequate, especially the hotel gym. The cake shop sells some of the best in Singapore and the location is actually quite central close to Orchard Road with free shuttle buses to the business district and other major areas in the morning.

In summary a grand property in need of some overhaul to iron out issues brought upon by simple wear and tear.

Room Tip: Take a higher floor away from the rather noisy elevator bells
  • Stayed: April 2012, traveled as a couple
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1  Thank JayT_UK75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

I have been staying in the Shangri-La serviced apartments for 6 weeks with my wife. To begin with, the hot water tank in the apartment did not provide enough hot water to suffiently take a shower. The apartments are in desperate need of renovation; the apartments just look tired and worn. The pool area looks recently remodeled and is nice. The main hotel which is next to the apartments has a beautiful pool area that has been under construction for the entire length of our stay. The gym is the best hotel gym I have every used. The Line Restaurant at the Shangri-La Hotel denied us a table outdoors one afternoon. We were told they couldn't sit us outside despite the fact that there were plenty of tables available.

My wife complained to management and got us upgraded to a 2 bedroom apartment that had sufficient hot water, and we got invited back to the Line restaurant for a free meal.

For the price, there is much better value at other hotels and serviced apartments. I would not stay here again.

  • Stayed: March 2012, traveled on business
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2  Thank WSGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2012

Under the assumption the Shangri-La is suppose to be a luxury resort, my husband and I chose to stay at the serviced apartments for an extended stay... wow, were we disappointed! Needs a renovation ASAP! Halls smell of moth balls and stale food; all appliances in kitchen outdated, mismatched; bathroom looks like a cheap motel's bathroom- no replenishment of soap during your stay; we had to switch rooms because our hot water would run out in 10 minutes- forget a hot shower; overall the apartment lacked amenities- not a single pen or notepad to be found, old/dated decor, most definitely NOT a four star hotel. Now to describe the awful facilities at the actual hotel: locker room old and deplete of toiletries at most times (had to shower here often because shower in room would not stay warm), staff in locker room lounged around consuming hotel guest's complimentary fruit and water while watching T.V. at very high volume (aren't spa hotel locker rooms suppose to be tranquil?), current renovation around hotel pool causing much noise and dust in air, staff at the Line restaurant very rude and unaccommodating, NO pool service (had to sign-out own towel- at luxury resorts they bring you towels and set up your lounge chair for you as well as offer you beverage service, well not here! I think the whole Shangri-La in Singapore needs an over hall of its services... perhaps they can learn from the Four Seasons chain, now they exemplify true luxury resort service!

Room Tip: If you are use to luxury resort chains, do not stay here, you will be very disappointed unless you c...
  • Stayed: March 2012, traveled on business
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4  Thank Shannon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2011

Pros :
Great location. It's a quick walk to shopping, markets and transportation. The Shangri la hotel is a quick walk up past the tennis courts. The buffet is awesome.
The staff is very helpful.
Cons: The decor is old and tired. There aren't any non smoking rooms, so no matter what they say..it smells of smoke. They gave me a purifier, and I went thru 3 bottles of air freshened all to no avail.
The English tv channels are very limited. Almost none in the bedroom.
No in room laundry.

Stayed: March 2011, traveled solo
3  Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2011

My husband and I, together with our 14 month old baby girl stayed in these apartments for 10 days. We cannot fault them at all..... the service was outstanding, everything was arranged for us - for our daughter (highchair, cot, linen). They even upgraded us to a two bedroom apartment for free.

The location of these apartment are perfect, they are off the busy Orchard Road so it is quiet, we walked to Orchard Road a couple of times a day and it only takes 8 minutes (with a stroller), otherwise you can catch a taxi for approximately S $3-$5 dollars.

The pool is lovely and shaded and the gardens are stunning.

We used the Shangri-La Hotel pool a few times, which was a lovely change, it only takes 2 minutes to walk there via a private walk way. We also used the Shangri-La pool at Sentosa Island - which was a life saver as it was very hot.

We travel alot and always stay at 5 star accommodation, so I cannot understand why some of the other reviews are negative, as we cant fault these apartments, even if we tried.

Also, these apartments are owned by the Shangri-La group so please ignore what the other person said about them not being owned by the group.

  • Stayed: April 2011, traveled with family
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4  Thank Nigelshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Apartments

Address: 1 Anderson Road The Shangri-La Apartments, Singapore 259983, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Singapore
#32 Spa Hotel in Singapore
#60 Business Hotel in Singapore
#84 Luxury Hotel in Singapore
Price Range: $217 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Apartments 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Shangri-La Apartments blend thoughtful layouts with enticing recreational options. Fully furnished apartments are well-appointed with crisp, contemporary design in earth tones. Residents also enjoy privileged access to all facilities and services of Shangri-La Hotel, Singapore during their stay in these short-term apartments. ... more   less 
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Also Known As:
Shangri-La Apartments Hotel Singapore
Shangri La Apartments Singapore

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