The staff were very pleasant and helpful however that is about where it ends on the positive front. We arrived at about 9pm after a long flight with a very active 1 year old and discovered unlike anywhere else we have stayed, they charge per day not per night so our 9 nights charge turned into 10 days charge which when the cost was $600++ per day is not insignificant. We then went up to the room to find the door keys didnt work so frustration number 2. Then when we entered the apartment we were mortified. We had been told over the phone that the serviced apartment suites were the same as the ones in the hotel just with the additional benefit of a kitchen/kitchenette and a minimum stay of 7 days. However, I doubt this as the 2 bedroom suite/apartment we were given was decorated back in the 1970s with old cigarette smelling soft furnishings and brown plastic cabinets. The bathrooms were old and even the wall paper was peeling by the door. We immediately said we were not prepared to stay and the staff agreed to let leave despite having already swiped our credit card. Unfortunately by this late hour we were struggling to find somewhere else to stay and so the staff found us a room in the actual Shangri La hotel..however failed to mention that it was a twin until we arrived at the front desk...which just added insult to injury given I hadnt seen my other half for 3 months! So anyways, unless you get a 3 star price do not stay here given its 5 star pricing!
- Official Description (provided by the hotel):
- Shangri-La Apartments blend thoughtful layouts with enticing recreational options. Fully furnished apartments are well-appointed with crisp, contemporary design in earth tones. Residents also enjoy privileged access to all facilities and services of Shangri-La Hotel, Singapore during their stay in these short-term apartments. ... more less
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- Also Known As:
- Shangri-La Apartments Hotel Singapore
- Shangri La Apartments Singapore