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All reviews bras basah mrt station food republic bencoolen street triple room money changer early check food court rooms are small swimming pool clean hotel strategic location walking distance location is great duty manager bus stop short stay hotel staff
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Reviewed 5 weeks ago

Front desk people were efficient. The Hotel is in the middle of everything. It located closed to museum, temples, MRT stations, food courts. The door people , especially Henry, were friendly and helpful. Henry took us to the temples and good local desert place during his break , so thankful for his service mind.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank pssphuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilomenaJM, Manager at V Hotel Bencoolen, responded to this reviewResponded 4 weeks ago

Dear pssphuket,

V Hotel Bencoolen thanks you for your great feedback on your recent stay here with us.
We are appreciative of your compliments to Henry's service as we are always finding ways to improve ourselves.

We look forward to your continuous support and patronage.

Sincere Regards,
Philomena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2019

Been staying at this hotel with boyfriend for many times
Room as usual was clean and neat.However i personally find the male staff more flexible than the female staff.
When i usually get check in by the male staff,i am usually offered free upgrade to bigger rooms with complimentary parking services..However on my last visit,the female staff(Malay/Indian with hair tied up)just offered me a strict look claiming they do not offer complimentary carpark services..We ended up paying $12 for the overnight parking service when we could usually get it for free...
Cant help but feel disappointed..
Will still visit this hotel though for its wonderful location(close to Bugis)however will certainly avoid that female staff

Date of stay: June 2019
Trip type: Traveled as a couple
Thank Extraordinary507833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilomenaJM, Manager at V Hotel Bencoolen, responded to this reviewResponded 5 weeks ago

Dear Extraordinary507833,

We thank you for your support and we value your continuous patronage with us at V Hotel Bencoolen.

Rest assured that there are no gender discrepancies here as all our staff are well trained to provide nothing but the best service to ensure continuous customer satisfaction.

On your returned stay, do look for me and I will ensure to attend to you personally.

Sincere Regards,
Philomena

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Reviewed June 10, 2019 via mobile

Stay for 4 days and 3 nights. Super fast check in and check out services. Supe friendly staff. We bring our 2 years old kid and they give extra pillow without asking. Extra refill bottle is free everyday. The room is clean, a little bit small but it is OK. Bencoolen MRT Station just next to the hotel. Another MRT Station, food court and Albert Hawker Centre is near the hotel too.

Date of stay: June 2019
Trip type: Traveled with family
Thank sutekinachiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilomenaJM, Manager at V Hotel Bencoolen, responded to this reviewResponded June 15, 2019

Dear sutekinachiz,

Thank you for choosing V Hotel Bencoolen as your preferred choice of accommodation.

We are delighted to know that you found our hotel's location excellent, with clean rooms as well as accommodating staffs, and to know that you had enjoyed your stay with us. It is always a nice feeling to know that our guests are happy with their stay. My team and I thank you for your compliments.

We look forward to your continued patronage and support.

Sincere Regards,
Philomena

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Reviewed June 6, 2019

Location of hotel is great, very close to Bencoolen MRT station and many other hotels. Easy to get taxis opposite the hotel. There is a 7-11 close by as well. Booked the superior room, which is very tiny. My 2 year old spent most time in bed as there was not enough room for us parents to move around. If you also have more than one regular sized luggage you would find it difficult, as there is hardly space and the wardrobe is a single door wardrobe, that also houses the safe and small fridge. No power sockets at bedside as well. There did not seem to have an exhaust system in the toilet as well, which made it a challenege.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank 747Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilomenaJM, Manager at V Hotel Bencoolen, responded to this reviewResponded June 15, 2019

Dear 747Express,

Thank you for taking the time to provide a review on your recent stay here with us.

It is with regret to note that the rooms size and exhaust system in the bathroom fell short of your expectations. Please be assured that your comments have been duly noted and taken into our consideration if there are any future development plans.

We hope nevertheless to be given the opportunity to serve you again in the near future.

Sincere Regards,
Philomena

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Reviewed June 5, 2019 via mobile

From the moment i step in the hotel i feel something was wrong. Due to the lobby of the hotel is quite small. But what i didnt expect is their service to be this good.. They greeted me ever single time i walked pass the counter and direct me and my family to the places we want. When i need anything they will try their best help me. Always willing to give a helping hand to all guest in the hotel. Would totally bring my family back here!

Date of stay: May 2019
Trip type: Traveled with family
Thank KasonNnNnNnNn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilomenaJM, Manager at V Hotel Bencoolen, responded to this reviewResponded June 15, 2019

Dear JasonNnNnNnNn,

Our utmost pleasure to be of service to you on your recent stay here with us at V Hotel Bencoolen.

We appreciate all the great compliments on our staffs' attentiveness and pleasant disposition.

Your encouragement goes a long way in inspiring our team to keep doing our best.

We look forward to welcoming you and your family back here for yet another stay with us.

Sincere Regards,
Philomena

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