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“Super stay with minor glitches....”

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Carlton City Hotel Singapore
Ranked #37 of 312 Hotels in Singapore
Certificate of Excellence
New Delhi, India
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Super stay with minor glitches....”
Reviewed June 7, 2014 via mobile

Located in heart of CBD, carlton city was our choice fr Its new and swanky design. Didnt dissapoint us. The rooms r pretty decent. Wish there ws some additional luggage space in closet though. The room service and housekeeping needs to get its act together. There were lot of confusion and flaws while dealing with them. The big let down was breakfast with minimal veg options. Despite these glitches, I wld stil recommend this property as it provides grt value at the price in a city where hotels tarifs r insane. The locality ws posh with 7/11 and a supermarket. The nearby colonial street hd it own charm with lot of korean pubs around. But if u r visiting frm india, not a single option in the vicinity. Back to the room...beds r superb...toilet perfect...views capture true cosmopolitan character of the city. Loved our stay bt nt sure will return nxt time.

Stayed May 2014, traveled with family
Helpful?
Thank travel_div
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, June 9, 2014
Dear travel_div,

Thank you for the review. With regards to your dietary preference, the hotel does avail a vegetarian menu (at Plate restaurant as well as the in-room dining menu). Should you require any assistance at all, the "Carlton Touch" button can be dialed from the in-room telephone. We are happy to hear your stay was enjoyable and look forward to welcoming you back again soon!

Carlton City Hotel Singapore
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Metro Manila
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 5, 2014 via mobile

Carlton is a 2-min walk from Tanjong Pagar station and surrounded by lot of choices to eat such as Maxwell hawker, Chinatown, row of Korean restos, Mcdonald's and Burger King nearby. There is also a 24-hr grocery and 7-11 in front. The rooms are sophisticated and very well designed it makes you feel so relax and I love the tub and shower area! Wifi is very fast. Overall, this is a very good hotel and would not hesitate to book here again. Rooms for improvement are 1) there is no cartoon channel for kids 2) although housekeeping cleans the room everyday, it seems they do it very fast and not too much cleaning happens. There are still breadcrumbs left on the floor, and the shampoo and bathgel were not replaced 3) being a business hotel, it would help if they offer a self-service laundry machines. The laundry service they offer are way too expensive.

Stayed June 2014
Helpful?
Thank Kristine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, June 9, 2014
Dear Kristine V,

It is certainly great to hear that our guests find the hotel's locale and location very convenient. Thank you for the review! Do accept our apologies on the issues highlighted with housekeeping services. We will certainly share your feedback with the department. With regards to laundry services, the hotel's charges are aligned against industry rate charges for hotels within the same category. We hope to welcome you back to stay again soon!

Carlton City Hotel Singapore
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Jakarta, Indonesia
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 3, 2014

I stayed here for a business trip and stayed in the Carlton Club Rooms. It is very well equipped for business stay. All the amenities are complete and I couldn't ask for anything more. arriving late in the evening, I am glad to know that there are iron board and shoeshine in the room to prepare for the next morning. Esspresso coffee machine is also in the room for early morning coffee.The bed were very clean and comfortable for a good night sleep. Everything was perfect for a bright and productive morning. Breakfast was good but not too exceptional. Location of the hotel is very good next to an MRT station. There is a 24hour convenience store right accross the street.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alwin I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, June 9, 2014
Dear Alwin l,

Thank you for the review and we are happy to hear that we made your morning bright and productive! See you again soon.

Carlton City Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KL
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 1, 2014

I chose the Carlton City since I figured it was time to try something new, I have previously spent my time in the original Carlton hotel in Raffles. Getting to the hotel is pretty straight forward if your driving as it's on the outskirts of the financial area of Singapore (meaning the traffic is not so bad if you time it right). You can also get to the hotel on the East/West MRT line as the station (Tanjong Pagar) is only ~150m from the hotel.

The hotel is 6 months old and everything is bright and clean. The foyer is not as grand as their other hotel but this hotel is more of a business hotel so it's suitable. The check-in was very straight forward and the whole process was over in around 3 minutes. The staff as you can expect were courteous and I never had any issues with the staff being anything other than professional.

The hotel rooms are a tad small but are still ok, I felt it a bit more because I had the 2 kids as well as my Mrs coming along. As a bit of a tip if your like me with 2 small kids, get a twin bed room and wheel the 2 beds together, there is more than enough space for the 4 of us. The bathroom is pretty standard with the only small issue being the speakers not working. In all it's clean and tidy with nothing out of the ordinary or special (apart from the free Wi-Fi)

The hotel has a few other features such as the gym and pool but I found that the gym was amazingly small considering the amount of room available. Also the day I tried the pool out it was freezing as the other tall apartment blocks shade the pool during the days. (In saying that the Mrs went with the kids the day after and said it was OK)

One of the big attractions for this hotel though is the area, it's a real night life place with a hoard of restaurants. The restaurants are mainly Korean and Japanese so if you like that then your in for a treat. There are also other Italian and a French restaurants close by. There is really no need to dine in the hotel at all with the options available outside.

In the morning the breakfast is pretty good, it would best be considered the "norm" it's also pretty busy as most of the guests are there on business the dining area is quiet packed and the serving area for the food is also pretty small. Nothing too bad but noticeable when compared to the more open pace of the other Carlton hotel in the city.

All in all, I'd probably prefer to stay here is I was back in Singapore on business by myself, the local restaurants/pubs are great and if you are by yourself it's not too much trouble if it's all a bit tight in the hotel. While not being a bad experience I probably would not come again with the kids instead I'll most likely go back to the original Carlton which is next to the Raffles shopping centre and Chjmes where there is a bit more around to see when you go out for a walk.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith_KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, June 2, 2014
Dear Keith_KL,

Thank you for the review and see you again at the hotel soon!

Carlton City Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 1, 2014

We stayed here with a large group engaged in an educational tour. While it is true, as one reviewer noted, that it "lacks some atmosphere," that is not necessarily a bad thing. What "lack of atmosphere" means is that the hotel is sparsely but tastefully decorated, apparently intended as a straightforward business hotel. There is plenty of atmosphere across the street at the local market and food centre and Chinatown is a 10-minute walk down Tanjong Pagar Road. The rooms are large, sunny, with large bathrooms. All in my group were impressed by the cleanliness and efficiency of the place. The staff was universally helpful, friendly and responsive. The included buffet breakfast was standard for such Singapore hotels, with a broad range of generally well-prepared dishes. Definitely one of the better hotels I have stayed in when in Singapore. We paid a group rate, so it was an even better value.

Room Tip: Rooms on the north side look out over Chinatown and Tanjong Pagar. Those on the south offer an inter...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asianista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, June 2, 2014
Dear Asianista,

Thank you for the lovely review and we are glad to hear that the hotel's locale is convenient and central for the purpose of your stay. We look forward to welcoming you back again soon!

Carlton City Hotel Singapore
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London, United Kingdom
Level Contributor
1,096 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 604 helpful votes
Reviewed June 1, 2014

Firstly I will say that this is a very comfortable hotel and is well located.However there were a few gliches.Arriving at 1130pm,the receptionist seemed keen to sell me the breakfast at 20 dollars as against 29 if I just went in and signed a bill there.What a daft idea.I was too tired to do anything but agree.Breakfast itself was OK but a surprising lack of fresh fruit to take away such as bananas or tangerines.The room was very eye catching,particularly the glass window of the bathroom.However this didn't prevent the electronic safe from malfunctioning,requiring the services of the security officer.Also the odd light switches,which took about 10 minutes before I could get the right combination to turn everything off.Finally,as a new hotel you would hope that they ar trying to create goodwill.I wanted the room for a few more hours and was quoted the half day rate of 100 Singapore dollars,which I did not take up.So here I am in by the bar writing this review.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wingate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, June 9, 2014
Dear wingate,

Thank you for sharing your feedback with us, and for reviewing the hotel. As an added value to our guests, the hotel recommends services that might be required upon check-in.

Do accept our apologies on the malfunctioning of the electronic safe. Our Duty Manager may be contacted any time via the "Carlton Touch' button on the in-room telephone for assistance whenever required.

Our standard timings for check-in is at 2.00pm and check-out is at 12noon. Late check-out is usually extended based on availability as the hotel may experience high or full occupancy. For an extended check-out timing, a half day rate may be charged and this practice is also present within most hotels in the city.

Thank you again for sharing your thoughts with us and we look forward to welcoming you back to Carlton City again when you next visit Singapore.

Carlton City Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
94 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 31, 2014

Started with the Carlon City in Singapore for a work/leisure trip.

The property is centrally located, and well priced for a 5 star hotel in Singapore.

Breakfast and WiFi inclusive. Sky bar which is great for a sunset and pool as well.

Property is clean, got newspapers daily as well, which is nice for a change.

Beds very comfortable and rooms are well sized.

Just lacks some atmosphere, but overall an excellent property. Staff have been friendly and welcoming, helpful and attentive.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, June 9, 2014
Dear Matthew C,

Thank you for the review! We are glad you've enjoyed the hotel's facilities and services. We look forward to seeing you again soon.

Carlton City Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton City Hotel Singapore

Property: Carlton City Hotel Singapore
Address: 1 Gopeng Street, Singapore 078862, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Carlton City Hotel Singapore 5*
Number of rooms: 386
Official Description (provided by the hotel):
Carlton City Hotel Singapore is conveniently located on Gopeng Street off Tanjong Pagar Road, along the fringes of Chinatown, Raffles Place and within the Central Business District. The hotel offers guests an upscale and stylish experience, resonating well with international business and leisure travellers. Designed by reputed leading international interior design company Hirsch Bedner Associates (HBA), the hotel exudes designer-conceived touches and furnishings from the grand marble lobby to its spacious guestrooms. With 29 floors and 386 guestrooms, the hotel is primed to be the preferred hotel for discerning business and leisure travellers. ... more   less 
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Carlton City Hotel Singapore

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