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“Comfy and functional but some areas for improvement” 3 of 5 bubbles
Review of Carlton City Hotel Singapore

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Carlton City Hotel Singapore
Ranked #36 of 308 Hotels in Singapore
Certificate of Excellence
London, United Kingdom
Level Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Comfy and functional but some areas for improvement”
3 of 5 bubbles Reviewed January 14, 2014

Rooms are great and comfortable, with good service and facilities. However three things stop it from being a great hotel in comparison to some of the more established hotels.
1) breakfast is very crowded and quality is poor. Hot food needs improvement and so does the coffee. Most days you have to queue to get in.
2) For long stayers they will attempt to block an extra $50 a day for incidentials. Dont let them do this unless you plan to eat and drink there. I would recommend eating outside, plenty of choice within 100 metres.
3) Gym is the size of a shoebox and hugely misleading pictures on the website give it the impression of being otherwise.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Russell P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, February 4, 2014
Dear Russell P,

Thank you for the review. We've noted on your comments and value our guests' opinions. With regards to queuing during breakfast hours, we strive to seat guests as soon as possible, especially during high occupancy periods. As for incidental charges, standard charges apply per room, per night. Whilst our gym space may not be large enough as you'd have preferred, we hope the facilities still allowed you to get a good workout. Thank you again for sharing these with us. Hope to see you again soon!

Carlton City Hotel Singapore
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1,349 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (227)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Warsaw, Poland
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed January 14, 2014

If you are planning a trip to see real Singapore this is the right hotel! Located in Chinatown, the genuine spirit of the city! A lot of shops restaurant etc. Easy access to modern parts Marina Bay 5min by taxi, Orchid str 5 min by taxi. Very quite yet interesting part of Singapore.

Room Tip: Higher floors for better view
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, January 20, 2014
Dear M K,

Thank you for the 5-stars review! We do hope to have you back to stay with us again very soon.
Safe travels.

Carlton City Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 14, 2014

I have booked my stay with Carlton City for my birthday celebration.
Hotel was pretty new and so this come into my consideration.
I have booked an Executive Room with free breakfast for two. Breakfast selection was good.

Check-in was kind of slow (maybe around 10mins as compare to the rest of the hotels). I have requested for a high floor with the view of the harbour and was given to me. However, I have requested for a little surprises in the room as it was my birthday, but nothing was done.

The room was pretty and was filled with natural daylight. Love the 'atas' feel of the room. Bathroom was clean, bed was clean & comfy, everything was pretty clean!!!!! I was entitled with the complementary mini-bar but didn't manage to finish all.

It might seem quiet on a Sunday night because of its location in the business district. But we are wrong, there are pretty much eateries down the road and a 24/7 supermarket across the street. It is extremely convenient as the train station is just 2 min walk away. Complimentary parking coupon is given upon requested too!

Will definitely return for another staycation!

Room Tip: Request for a higher floor with better view. Prepare things for your bubbles bath too!
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BubblesJune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, January 20, 2014
Dear BubblesJune,

Thank you for the review and we are happy to have made your staycation enjoyable!
Happy Birthday again from all of us at Carlton City! It's all about experiencing the New.

Carlton City Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed January 10, 2014 via mobile

We arrived only five months after the opening. The staff blames everything that does not work on the fact that it's a new hotel and explains you should be happy or impressed etc because it is new. How ever I don't give a flying duck if it is new or not or why nothing works - I made a reservation and if there are significant problems I should've been warned about this before entering an agreement. Any excuses afterwards is lame and frankly upsetting. On arrival staff broke one of our bags and did not tell us or take any responsibility - our things were left on the ground for quite some time before WE found out what had happened. at checkin we handed over our printed booking and passports so staff could match with booking. In these surcumstances I wad pretty impressed that the staff managed to misspell our names and even though informed about it never corrected it. The hotel and all cafés and restaurants in the hotel suffer hard from under staffing. You spend much time waiting here. The rooms are pretty nice but there are serious problems with almost everything else. The waiter (only one!) In 'plate restaurant' is very nice and wants to give you good service - How ever management never gave him the proper introduction and he had for example never heard of dry white wine etc... the breakfast is also a diasaster, not only does it take looong time just to wait to be seated because they are so understaffed they do not have time to clear tables. Also many things are missing or malfunctions (no tea, no Coffee, no glasses etc etc). These things are mostly easy to fix but require proper staffing! Annoying and stressful - much of our precious time was wasted and we actually had to change some of our plans just because of many long delays on the hotel. The roof top bar also had potential but is understaffed. We waited for a menu, then to order and what was supposed to be a quick drink before we went to dinner took so long we almost missed our reservation. The stressed staff missed several of our orders and the promised peanuts/snacks never arrived. Many simple things like taking orders, serving or checking out etc takes forever on this place. So: even though this hotel 'on paper' looks like a nice hotel I can not recommend it. Even with a discount. Unfortenately. Also note: there is another hotel called Carlton (which actually is the 'real' carlton) and taxi drivers etc do not know of the carlton city hotell - easy to mix up and end up in the wrong place. Always ask to go to the addresd (gopeng) and not to go to carlton (or you'll end up some kilometers away).

Stayed January 2014, traveled as a couple
Helpful?
4 Thank Eco_emc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, January 15, 2014
Dear Erik C,

Thank you for reviewing our hotel and sharing the incidences encountered. As a relatively new hotel, we constantly review our service standards and ways we can improve throughout. We will be sure to look into the areas highlighted. Thank you again for sharing with us your feedback.

Carlton City Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 10, 2014 via mobile

I am never gonna forget the amazing experience of the newest hotel... It was just Awesome !! M looking forward to an amazing experience once again. The rooms. The food. The ambience. The staff. The warmth that we felt there was extra ordinaire :) Just loved it loved it loved it

Stayed August 2013, traveled as a couple
Helpful?
2 Thank parth t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, January 15, 2014
Dear Parth T,

Thank you for the raving review and we are glad we made your stay enjoyable and memorable.
See you soon!

Carlton City Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 10, 2014

It's a very new hotel with all the good and bad that you expect.

The good
Very new and tastefully decorated rooms, which are reasonably spacious, and I admit the bed was one of the best hotel beds I had in a while. A rather large 24hr supermarket is right across the street and a lot of shops and restaurants are nearby, as well as the tanjong pagar subway station.

The areas of improvement:
A new hotel comes with new staff, so not everything appears smooth, but most of the employees were doing their best not to make it too obvious. The breakfast is kind of forgettable and having to wait for 20 min to be seated when the room is half empty is not exactly professional, especially if you are a guest on business trip. Also arrangements with airmiles or a frequent visitor program are not (yet?) available.

Because of 'the good' I will definitely give this one another chance.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, January 15, 2014
Dear Jan K,

Thank you for the review and sharing your thoughts on how we can improve. We value guests' feedback highly and look forward to being of service to you again at your next stay with us.

Carlton City Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
364 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

Singapore has become an expensive city to stay especially during the holiday period. We chose this hotel based on reviews in TA and other websites and because there was a good promotional deal at hotels.com.
We stayed post New Year and were pleasantly surprised. We asked for a room away from the construction noise (new hotel at the back) and this was granted. The hotel is only a few months old and some taxi drivers were not familiar with its location. The place is bright, clean and inviting. Not a large hotel but a medium sized one located a block away from the MRT, walking distance to Chinatown, with a grocery store across the street.
Staff members were nice and helpful although when I inquired about their business center where I can print our boarding passes (which I knew was located in the lobby bar) I was given the run around. The pool was small and in full view of construction workers but that is not the hotel's fault (although an indoor pool would have been nice). Gym was also small. We did not use their restaurant as there are so many eateries around the area. The location is good, away from the overcrowded Orchard road area. All in all a good stay.

Room Tip: High floors away from the construction site.
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MRYMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, January 8, 2014
Dear MRYMelbourne,

Thank you for reviewing us and we hope to have you back to stay with us the next time you visit Singapore.

Carlton City Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton City Hotel Singapore

Property: Carlton City Hotel Singapore
Address: 1 Gopeng Street, Singapore 078862, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Carlton City Hotel Singapore 5*
Number of rooms: 386
Official Description (provided by the hotel):
Carlton City Hotel Singapore is conveniently located on Gopeng Street off Tanjong Pagar Road, along the fringes of Chinatown, Raffles Place and within the Central Business District. The hotel offers guests an upscale and stylish experience, resonating well with international business and leisure travellers. Designed by reputed leading international interior design company Hirsch Bedner Associates (HBA), the hotel exudes designer-conceived touches and furnishings from the grand marble lobby to its spacious guestrooms. With 29 floors and 386 guestrooms, the hotel is primed to be the preferred hotel for discerning business and leisure travellers. ... more   less 
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Carlton City Hotel Singapore

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