Booked the room for new year 2019 trip via Expedia.

Best thing about the hotel is the central location.

Service was below average.

Room was tiny.

The room make up staff mistakenly took away our white towel which looks similar to the one from the hotel. Reported on the same day and the response in written the day after was simply "We could not find it". They did not bother to tell us in person.

There was a payment issue where Expedia did not pay the hotel in full. Not sure when the hotel was aware of the problem but they did not inform us during our 4 nights stay until the last minute when we checked out.

During checkout they asked us to pay the remaining balance. I requested them to contact Expedia to work out what was going on. Quickly identified that it was not our fault. At that time we were already behind with the flight schedule going back to Australia. Even though it was a payment issue between Expedia and Bliss hotel, frontdesk staff would not let us go despite I repeatedly told that we are about to miss out flight.

We were only able to leave upon Expedia's clearing the payment, which took another 30 mins.

We were lucky to get to the airport and cleared the custom just 5 minutes before the gate closed. However we did not have time to claim GST for the shopping done during our stay in Singapore.

Singapore has always been our favourite holiday destination for many years. However from this experience we need to reconsider whether to visit the country again.

Overall, it was the our worst holiday experience ever.

Look. It’s Chinatown, so things are always going to be a bit different. And this room is small enough that if you swung a cat in here the RSPCA would bash your door down to make you stop. But hell, if you are here to do the glam relax you in the wrong place son!
Here’s what Bliss is bad for. It’s bathrooms suck. No lying, the floor ends up with more water in it than what you put through the shower! And the room is bed width.
But why are you planning on staying in Chinatown? If you are choosing it as an elegant chill place you are stupid, pay the extra hundreds and stay somewhere better. If you are looking cheap as hell, do the galaxy pods around the corner (see my previous review). But if you want a bed that is comfy and clean, a hotel smack bang In the action without the associated noise then this is the hotel for you. And the staff seem like they would offer an organ if you needed it, they are that helpful. Not necessarily their own, but still. These people do everything and do it well. I’m planning on coming back here again, and I know where I’m staying. Bliss is bliss.