First time was on Valentine's Day 2014 for lunch.
There was no queue at all. Upon arriving, we were whisked to our reserved table immediately and I noticed that the restaurant was only at about 50% of its capacity. Small zip-lock bags were given to us for our handphones - first time experiencing this! The waitress helped put on our aprons for us and even kindly provided me with a rubber band to tie up my hair even though I did not ask for one. Orders were taken via an Ipad and it took a short 5 mins for the first dish to be served. All throughout our meal, the waitress was very attentive and was always nearby ready to serve or accede to our requests. It was as if we had our very own personal butler. I reckon that was possible also only because the restaurant was not busy at that moment. HDL was also sweet enough to gift us a towel set and a stalk of rose to celebrate V-Day. What a nice gesture!
Second time was in July 2014 for dinner.
Everyone has heard that the food is good but what stood out for me is the unique concept that the restaurant has for people waiting-in-line for their tables. There are ample tables and stools at the waiting area for guests to sit while waiting. Some light drinks, fruits and pop corn are also available for you to keep your mouth busy. Complimentary manicures for ladies is definitely a good tactic to keep their minds off the long waiting time. Also, apparently, every 30 folded paper cranes gets you a free dish off your order (lowest value). We were getting restless so my friends and I googled on "How to fold a paper crane" and started folding while chatting at the same time. Our waiting time took about 1 hour and we successfully folded 60 paper cranes - yay to free dishes!
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