I been there twice in August 2013. The second time I was there the service level dropped slightly but it was way busier the second time. Though both are weekdays visit.
During your queue, they will seat you and offer fruits, snacks and drinks. When you are seated they will provide an apron for your usage.
It's an ala carte steamboat so you can order when you wish to eat. Dessert and fruits are free flow.
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