Darshan, the front office and concierge manager, is the reason for this review: he and his team went out of their way to rescue us from a potentially disastrous situation (failed delivery) on the eve of Chinese New Year which was none of their making but where they acted intelligently and energetically to snatch victory from the jaws of defeat. Outstanding service! It's a shame that the hotel isn't run with equal energy and service ethos everywhere else - queues for check-in and for breakfast downstairs were epic and even the charming staff in the club lounge were finding it hard to cope at breakfast (over-selling of club rooms?). But as we experienced much worse service in more expensive hotels and have read Tyler Brule's comments on Singapore hotels, I guess it's a wider phenomenon. A nice hotel in a useful location, but more and better-trained staff would help. BTW, the nasi goreng in Lime was truly delicious. We'd certainly go back,
- Official Description (provided by the hotel):
- PARKROYAL on Pickering offers guests a luxury business hotel conveniently located at the gateway to Singapore’s central business district, near Raffles Place. Enjoy close proximity to key cultural, shopping and entertainment attractions. And take advantage of our spa, fitness centre, jogging path and pool – all conveniently located on the same floor. ... more less
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- Also Known As:
- PARKROYAL On Pickering Singapore