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GUSTI Bed & Breakfast Singapore
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Reviews (163)
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Reviewed May 20, 2014

We were extremely disappointed during our stay last this week. We thought that the service was great when we read the review; HOWEVER, this was totally opposite.
1. When I made the booking about two months prior to our arrival date, the owner Audrey gave me a rate of 170 SGD for 7 adults which we both agreed and confirmed the reservation. However, a week prior to our arrival, she then sent me an email that an ADDITIONAL RATE of 10% will be added to the room rate WHICH IN THE FIRST PLACE SHE MENTIONED THAT RATE 170 SGD IS ALREADY NETT WITHOUT ADDITIONAL CHARGES. I just slipped it away since we will be arriving the soonest.
2. Since our flight is arriving at midnight, I inquired if their combivan which Audrey quoted at 55 SGD is already nett and if it includes midnight surcharge, she AGAIN mentioned that it is NETT WITH ALL CHARGES; however, she AGAIN sent an email a day prior to our arrival that there would be an additional rate of 10 SGD for midnight surcharge. To my upset, I cancelled automatically the car directly. I began to think that they are not consistent with what they are committing to their guests.
3. When we arrived past midnight due to the late arrival of the aircraft, we were hoping that someone will greet and help us, UNFORTUNATELY, a front desk staff RUDELY said to us that "Why did we arrive late for we wake her up at this time". Doesn't she have any sympathy, anricipation or common sense to ask if how are we on our long flight instead of being so rude?
4. When we arrive in our room, it smelled newly painted wooden bed so we have to open the window to get rid of the smell. At morning, breakfast was not clearly advised and instructed.
5. Lastly, when we paid the room, the front desk told me that the room rate is at 190 SGD (which was not the rate quoted to me through email). I told the front desk that the rate was 187 SGD (170+10%) and she yelled at me that it's 190. I then insisted the exact rate which was given by Audrey. When that rude and ugly front desk called her and passed the phone to me, I was shocked when she told me that the rate is 190 for she ROUNDED OFF the rate from 187 to 190. I then told her that she doesn't have the right to round off any rate that was not confirmed! I have been alot of hotel/ backpackers and I haven't experienced this kind of lame excuse and terrible service in my entire life!!!

So if you are planning to stay in this Hostel, well think about it over and over again!

BELIEVE ME THEY WILL RUIN YOU'RE VACATION!!!

  • Stayed: May 2014
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6  Thank darkroom_101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GustiSG, Owner at GUSTI Bed & Breakfast Singapore, responded to this reviewResponded May 22, 2014

Dear Nicole,

Thank you so much for your detailed review.

Thank you.

Audrey Musa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

I stayed for 2 nights there. so comfortable, cozy, clean, good shower, nice n helpful staff, near to the Lavender MRT station, reasonable price. I was really happy to stayed in gusti bnb. Thanks to tante Audrey and Sue for help and very nice service ^^ I promise if I come to singapore again, I'll stay in gusti bnb hostel. Tante Audrey.. pokonya nanti aku nginep di sana lg, kasih discount yaaa hahaha :^D

  • Stayed: April 2014, traveled with friends
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3  Thank Naya F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GustiSG, Owner at GUSTI Bed & Breakfast Singapore, responded to this reviewResponded May 22, 2014

Hi Naya,

Thank you so much for the review.

We look forward to welcoming you back to our hostel again.

Thank you

Audrey Musa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

Friendly staff and close to the MRT station (I would strongly advice you to get a MRT-card to go places). It's a very simple hostel with wooden bunk beds located in a quite neighborhood. Toast and jam for breakfast. I would stay there again.

  • Stayed: March 2014, traveled solo
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2  Thank zorahhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GustiSG, Owner at GUSTI Bed & Breakfast Singapore, responded to this reviewResponded May 22, 2014

Hi Zorah,

Thank you for your review, it was good to know that you had a good stay. We hope to welcome you back again soon.

Thank you

Audrey Musa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

We are a family of seven adults who traveled to Singapore last week. We enjoyed our 5-day stay at Gusti B&B.

Great value: clean facilities, comfortable beds, clean mattresses, pillows and bedding.
Convenient location - approx 300 meters away is the Lavender MRT station which is along the green line and connects directly to Changi airport). There are at least two nearby food courts and grocery stores (Fair Price & 7-Eleven). Mustafa Shopping Center and Our Lady of Lourdes Church are 1 km and 1.3 kms away, respectively.

Operators Bernie and Audrey are friendly, charming and engaging. Sue is very passionate about her work.

Breakfast is basic - tea, coffee, bread and spreads. There is a fridge and microwave oven to store and reheat precooked food (we brought our own cooked ham, yoghurt, cheese and fruit juices as we are heavy breakfast eaters). There is a hot and cold water dispenser.

Washing machine and dryer are available ($8/load for use of both equipment).

My wife and I travel to Singapore 1-2 times a year. GUSTI is one of the best B&B's we have stayed at so far. I would highly recommend to friends.

Areas for improvement:
1. Lighting was a bit dim in our room and likewise at the 3rd floor common area.
2. WIFI signal was quite weak inside our room.
3. Installing exhaust fans in each toilet and bath rooms will help flush out odor and humidity faster.

  • Stayed: April 2014, traveled with family
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1  Thank Rey_Rito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GustiSG, Owner at GUSTI Bed & Breakfast Singapore, responded to this reviewResponded May 22, 2014

Hi Ray,

Thank you for your review. It was such a pleasure having you and your family inhouse. Glad to know everyone had a good stay.

We hope to welcome you back to our hostel in the future.

Thank you

Audrey Musa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

We are from Bali, Indonesia stayed in Hostel Gusti B&B for 3 day very lovely. The hostel is clean, comfortable, cheaper, friendly the staff, agree for backpacker like us..Thanksfull Audrey n Sue for the help and all service. I can't wait to stay in hostel if we go to singapore again coz the hostel easy transportation and near restaurant. I'm and buddies sorry for all n we english not good.

  • Stayed: March 2014
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Thank Sri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GustiSG, Owner at GUSTI Bed & Breakfast Singapore, responded to this reviewResponded May 22, 2014
Google Translation

Hello Sri,

Makasi sekali udah nginep di Gusti. Dan makasi reviewnya yang sangat positive.

Sampe ketemu di trip berikutnya ya. Salam buat teman teman :)

Thank you

Audrey Musa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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