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Reviewed July 27, 2013

We had a family trip at Singapore recently and stayed at Days Hotel for 3 nights. In general, we were pleased with hotel facilities and the staff performance. We probably will return if the hotel service will improved.
I have spent some time in searching a good hotels. Eventually, I chose Days Hotel for a few reasons:
1. Location : hotel locate at Novena (15 minutes walk to Novena MRT and 10 minutes to the City CBD by train if you wish to be away from tourists and noise)
2. Newly opened (the hotel opened in 2012 and everything is pretty new)
3. Good breakfast and free WIFI (Compares to its competitor IBIS Novena nearby, I have paid SGD 190+ per night with breakfast which is a good deal)
However, from my side, there are a few issues which stop the hotel from good to extraordinary.
1. Hotel staff are friendly, but seems a bit unpassionate.
Out room has a in house phone issue which was stopped us using until the second night. I spoke to two staff from service centre in two days and the maintenance has been called in 3 times to solve the problem. The next morning, I tried to chat with the duty manager about it, the girl from back office came out and said the manager is not here and they will talk to me or leave a message when I come back. In the evening, I found a fruit plate sitting in my room (compensation I believe) without any letters or phone message. Well, fair enough there were some actions, but for what my understand about good hotel service is someone who are willing to listen and talk rather than a fruit plate in the room.
2. Breakfast and shuttle bus service are nice, but need to be well organized. On my stay during the weekend, I believe hotel was achieving a high occupancy, there was along queue for breakfast at restaurant. The seats are plenty, but we have to wait for buffer food to be refilled. The hotel shuttle bus service are good scheduled (every 30 minutes), but you cannot guaranteed to get on the bus when the hotel is busy (150+ room hotel with 15-18 seat bus).

Room tip: You can get a beatiful view on higher floor; better to ask a shuttle bus map as the bus picking up spot at Novena mall is hard to find.
Date of stay: July 2013
  • Trip type: Traveled with family
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1  Thank Miller L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tony_Cousens_GM, General Manager at Days Hotel by Wyndham Singapore at Zhongshan Park, responded to this reviewResponded July 30, 2013

Thank you for taking your time to share your experience with us. We are extremely delighted to know that you enjoyed our facilities and associates’ performances. However, we are disappointed about the issue caused by the phone and the lack of follow up. Upon investigation, we found that a note was attached to the fruit platter, sent to your room while you were away. However, it would certainly have been right to directly contact and inform you of the resolution, and we apologise for any inconvenience caused.

Following your feedback, we have raised your experience to our associates as a training exercise and ensured an immediate plan is in place to minimise future occurrences as such. We hope that this has not tainted your overall impression of us and that you would grant us another opportunity to make your experience an extraordinary one.

We look forward to serving you better at The Days Hotel Singapore at Zhongshan Park.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

A modern, new and bright hotel where I stayed for 5 nights. Very clean, well maintained with friendly staff and free wi-fi throughout, which was very helpful as it was a business trip and I needed to check emails etc. Very useful shuttle bus service to Novena, the nearest MRT station and there was also a shopping centre alongside the hotel which was used on a couple of occasions for basic items. Larger shopping mall at Novena. The hotel provided good value for money and I would happily stay there again.

Date of stay: July 2013
  • Trip type: Traveled on business
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3  Thank RogerIngs
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tony_Cousens_GM, General Manager at Days Hotel by Wyndham Singapore at Zhongshan Park, responded to this reviewResponded July 28, 2013

Thank you for taking your time to share your experience with us. Our vision is to provide the ‘best service and value under the sun’, and we are pleased to have delighted you in these two areas. We are also glad that you found our shuttle bus service to be useful, and we hope to continue delighting you in the future.

We look forward to welcoming you again at The Days Hotel Singapore at Zhongshan Park.

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Reviewed July 18, 2013

Very pleased with the hotel for a 2 week stay with 2 kids. Adjoining rooms great for family. Next door mall convenient for groceries, bakery/cafe, Subway and great full service launderette. Small hotel gym but adequate. Comfortable, modren and clean rooms. Hotel staff very obliging..

Date of stay: July 2013
  • Trip type: Traveled with family
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3  Thank SharonL72
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tony_Cousens_GM, General Manager at Days Hotel by Wyndham Singapore at Zhongshan Park, responded to this reviewResponded July 28, 2013

Thank you for your kind feedback. We are delighted to know that you had a pleasant experience with us, and that you enjoyed our rooms and service.

We look forward to welcoming you again at The Days Hotel Singapore at Zhongshan Park.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

We were a family of 2 adults and 2 primary aged children and moved to this hotel after staying a few days on Sentosa Island. The location was good as there was a shuttle bus which ran every half hour to Novena MRT Station / Novena shopping centre. One day we walked to the station which was approx. 15 min walk uphill.

If staying in Singapore and only need a few MRT trips, no need to buy a Smart card, just buy single ticket, keep ticket and add single trips as you go.

Adjacent to Hotel is a newly opened small shopping centre. Top level has a full supermarket we went there to buy breakfast products etc as we did not want breakfast included in our room tariff. Downstairs are small food outlets, eg. subway, bakery, café, Be sure to use the services of 'Pegs' the drycleaner and laundrette. This lovely husband and wife team did our bag of washing and returned our beautifully cleaned and folded washing directly to our hotel. Price for a weeks worth of washing was S$18.

This new Hotel was good value for money and was extremely clean . The rooms were a good size as rooms go - we were able to get 2 adjoining rooms which had internal doors. One room with Queen bed and the other with twin beds. Bathrooms clean and very tidy. Boys really liked the shower gel! and cartoon network on tv. Just beware of the lift system. You need to use your room key to access the lift. Place room key in slot in lift and press the floor number required. We found this a bit tricky to do but persevere and you will eventually get it.

Would definitely go back to this hotel.

Room tip: Ask for room at very end of corridor as guests coming in late at night noisy
Date of stay: July 2013
  • Trip type: Traveled with family
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4  Thank Fun T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tony_Cousens_GM, General Manager at Days Hotel by Wyndham Singapore at Zhongshan Park, responded to this reviewResponded July 16, 2013

Thank you for taking your time to share your experience with us. We are pleased to have delighted you and your family with our rooms, amenities and facilities.

We are sorry that the lift’s key card system caused you some inconvenience. Access to all guest floors has to be validated with a key card for security concerns.

We look forward to having you and your family again with us at The Days Hotel Singapore at Zhongshan Park.

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Reviewed July 11, 2013 via mobile

This hotel is situated not too far from the airport and provide good, basic features.

The hotel restaurant served quite good food and at fair price. Staff was friendly. Free Internet access.

I would definitely go back to this new hotel if it was for another transit but would choose another one for a stay

Date of stay: July 2013
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2  Thank Lewistfo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tony_Cousens_GM, General Manager at Days Hotel by Wyndham Singapore at Zhongshan Park, responded to this reviewResponded July 16, 2013

Thank you for your feedback. We are glad that you enjoyed our service and our all-day dining restaurant, 21 on Rajah. We look forward to your next visit with us at The Days Hotel Singapore at Zhongshan Park.

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