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“Good food, great desserts, service could be faster”
Review of POLLEN

POLLEN
Ranked #184 of 10,692 Restaurants in Singapore
Cuisines: European, Mediterranean
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Dinner, Lunch, Delivery, Reservations
Neighborhood: Marina Bay
Description: Arrive in style with our limousine buggy service from the Gardens by the Bay's arrival plaza to Pollen. Discover unique gourmet offerings thoughtfully crafted by Executive Chef Colin Buchan and his team of talented chefs. Bask in spectacular views of the Marina Bay skyline and waterfront as our experienced service professionals take care of your every need. After your meal, enjoy complimentary access to the Flower Dome and wander in the sub 20-degree Mediterranean garden replete with exotic flowers and plants. A bespoke Pollen Experience - made with you in mind.
Canton of Zug, Switzerland
Level Contributor
401 reviews
154 restaurant reviews
common_n_restaurant_reviews_1bd8 193 helpful votes
“Good food, great desserts, service could be faster”
Reviewed May 8, 2013

We spent the evening here recently, as part of a group of 20 business colleagues.

The location is awesome, inside the Flower Dome, allowing you to stroll & see the flowers before you eat.

We started in the bar. They have a good selection and the staff are willing. Unfortunately, they were clearly overwhelmed with 20 of us and several of us had to wait while they prepared our drinks. Spirits were fast but wine & champagne took time!

We then went downstairs, to enjoy the food.

The bread is delicious, something I always enjoy in Singapore, as good bread is rare!

All the food on the menu was delicious, in particular the desserts. I could not get enough of the small chocolate/toffee bites.

The only criticism was the service, again, whether they are under-staffed or the kitchen could not cope; it took a little too long for the food to join us.

Otherwise, great food, friendly service, fantastic location & we'll go back.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Mark_from_Thailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EsquinaPollenKSS, Manager at POLLEN, responded to this review, May 14, 2013
Dear Guest
Thank you for your feedback! We are happy to hear that you enjoyed your overall experience at Pollen especially the food selection and complimentary access to the Flower Dome. We have taken note of your feedback on the speed of the service and have shared them with the team. For large groups, we apologise that it may take slightly longer than usual as we have to serve individually-plated dishes to each guest at the same time to ensure that they can enjoy their courses and finish in time for the next course to be served. We thank you for your patience and constructive feedback which will most certainly be helpful for us to improve further. We look forward to welcoming back to Pollen in the future where we can have the chance to provide you with a better experience!
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817 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
56 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Smart space, excellent service”
Reviewed May 8, 2013

We decided to visit Pollen, aptly set in the Flower Dome conservatory at Gardens by the Bay, as our dining treat for our holiday. Please don't confuse the bistro upstairs with the restaurant downstairs! The set lunch menu was excellent value and the portion sizes so much to our liking that every plate went back empty. The wine list was extensive, and while not inexpensive, had a great range of quality wines. Divine food, superlative service and, the BEST plate of petit fours ever. And I mean ever.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Maggiwithoutane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EsquinaPollenKSS, Manager at POLLEN, responded to this review, May 14, 2013
Dear Guest
Thank you for taking the time to share your feedback. It was a pleasure to have you with us during your holiday to Singapore and we are happy to hear that you had a wonderful experience at Pollen. We are glad that you enjoyed our food selection, wine list, exclusive petit fours from our dessert bar and the service from our staff. We hope to see you again during your next holiday!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
286 reviews
203 restaurant reviews
common_n_restaurant_reviews_1bd8 160 helpful votes
“The Garden by the Bay location brings the food experience to another level!”
Reviewed April 30, 2013

Pollen benefits from being in the garden by the Bay. Food is very good. The wine selection was extensive and expensive. We were a large group and service was excellent. All in alla very impressive experience.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank chinaren_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EsquinaPollenKSS, Manager at POLLEN, responded to this review, May 14, 2013
Dear Guest
Thanks for your feedback! We are happy to hear you had a great experience at Pollen and enjoyed the selection of food, wine and also the Flower Dome location. We look forward to welcoming you back to the restaurant soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“I had a fabulous time!”
Reviewed April 19, 2013

I really enjoyed the time and dinner there.

Highly recommended!

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank fairy_love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EsquinaPollenKSS, Manager at POLLEN, responded to this review, May 14, 2013
Dear Guest
Thanks for your feedback! It is great to know that you enjoyed your dining experience with us and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llandudno, United Kingdom
Level Contributor
145 reviews
100 restaurant reviews
common_n_restaurant_reviews_1bd8 93 helpful votes
“Classy lunch & great value”
Reviewed April 18, 2013 via mobile

Thought we'd try this as we like 'social' and JA style. Lunch menu was 3 courses - they are small, but we like that. Also, 3 lovely canapés that were delicious - so 4 small courses really. Food was a lesson in professionalism by the executive chef who was kind enough to take us round the kitchens afterwards. Drinks are expensive but a fixed 3+ course lunch at this price - really really good value. Oh, and free entrance to flower dome too - absolute bargain!

Visited April 2013
Helpful?
2 Thank Teejay12391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EsquinaPollenKSS, Manager at POLLEN, responded to this review, May 14, 2013
Dear Guest
Thank you for your feedback. We are delighted to hear that you enjoyed your lunch experience at Pollen - in particularly the food, exclusive kitchen tour and complimentary access to the Flower Dome! We look forward to welcoming you back to the restaurant soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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