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“Great ambience, good food”
4 of 5 bubbles Review of POLLEN

POLLEN
Ranked #186 of 10,515 Restaurants in Singapore
Certificate of Excellence
Cuisines: Bar, European
More restaurant details
Restaurant details
Good for: Scenic view, Business meetings, Special occasions, Romantic
Dining options: Lunch, Dinner, Brunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Validated Parking, Waitstaff, Wheelchair Accessible
Neighborhood: Marina Bay
Description: Arrive in style with our limousine buggy service from the Gardens by the Bay's arrival plaza to Pollen. Discover unique gourmet offerings thoughtfully crafted by Executive Chef Colin Buchan and his team of talented chefs. Bask in spectacular views of the Marina Bay skyline and waterfront as our experienced service professionals take care of your every need. After your meal, enjoy complimentary access to the Flower Dome and wander in the sub 20-degree Mediterranean garden replete with exotic flowers and plants. A bespoke Pollen Experience - made with you in mind.
San Francisco, California
Level Contributor
499 reviews
350 restaurant reviews
common_n_restaurant_reviews_1bd8 201 helpful votes
“Great ambience, good food”
4 of 5 bubbles Reviewed January 6, 2013

The restaurant compares to any in NYC, SF, Chicago, LA etc.
Very pretty setting, in the flower dome; free admission into the dome.
The service in general was good except for a snooty local manager who all but rolled his eyes every time he talked to us. Honestly.
Otherwise, attentive and top-notch service.

We were here on Christmas Eve but managed to order from the ala carte menu.
Each dish was meticulously crafted and delicious; it actually really reminded me of meals in SF (perhaps not quite Gary Danko, but certainly Spruce, Foreign Cinema etc.)

Would recommend for a romantic or special occasion. Guaranteed to impress

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jocelynlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollenSingapore, Public Relations Manager at POLLEN, responded to this review, February 17, 2013
Dear jocelynlee

Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the food and ambience at Pollen and have conveyed your feedback on the service to our team. We look forward to welcoming you back to Pollen in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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784 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Restaurant ok, pollen bar awful”
3 of 5 bubbles Reviewed January 2, 2013

Food was fine but way too salty (not just us we watched someone else complain) the service from lady on front of house was excellent but the restaurant seemed to have run out of a lot of things including the gin, wine and a main course we wanted. This experience however was exceptionally good when compared to the visit to the pollen bar inside gardens by the bay the following day where we watched 4 groups of customers leave due to laughably poor and slow service I would recommend trying somewhere else

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollenSingapore, Public Relations Manager at POLLEN, responded to this review, February 17, 2013
Dear R B

Thank you for taking the time to share your feedback. We have noted your comments on the food and service and have shared them with the team for future improvements. We hope that you will visit Pollen again in the future where we can have a chance to provide you with a better experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
54 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“Delicious food and very attentive service in a pretty setting”
5 of 5 bubbles Reviewed December 30, 2012

We had lunch at Pollen after Christmas. The restaurant has an different entrance from the main ticket entrance of the Flower Dome but one can visit the gardens after your meal by taking the elevator to the 2nd level of the restaurant. Note that the restaurant requires a credit card to guarantee a table of 6 or more people.

We were led to a lovely table where we could enjoy being surrounded by the plants and rocks of the restaurant garden. We really enjoyed our meal. We opted to go straight to the main course although the $80 set lunch looked like a better value. Each a la carte dish was almost the same price as the set lunch ($65-74) but we really wanted to try the different mains. The delicious bread and canapes of salted olives and cod brandade made us look forward to the arrival of our dishes. We ordered the suckling pig, grilled rib eye, and the sea bream bouillabaise. All three dishes were fantastic. The suckling pig arrived topped with a crisp slice of pork skin and served with mashed potato flavored with gravy. The 300-day aged rib eye was succulent and flavorful and did not require the pepper sauce or bernaise sauce that came with it. The soup of the bouillabaise was poured on the plate on which the perfectly cooked fish was set. For dessert, the waiter recommended the lemon meringue with cucumber sorbet, which was surprising and very refreshing. Each dessert costs about $20 and the coffee will set you back another $9.50. The service was attentive without being in your face, allowing us to enjoy our conversation and our meal.

We also enjoyed the buggy ride back to the main parking area. The manager drove us himself and even took the time to stop the tram to roll down the plastic covers when it started raining. Although it was a bit pricey (with wine and taxes it came out to about $125/head), the good food and attentive service would make coming here for a special occasion with good friends or family from overseas a good option.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lourdes A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollenSingapore, Public Relations Manager at POLLEN, responded to this review, February 17, 2013
Dear LMNMRG

Thank you for taking the time to share your feedback. We are happy to hear that your had a great experience at Pollen and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Management needs to review food service and service staff”
3 of 5 bubbles Reviewed December 23, 2012

Met with friends for a belated birthday and pre Christmas dinner at Pollen,the saturday before Christmas.The festive menu was a substantial 8 course, with rather large portions for a tasting menu.Food was quite good but not great ,considering the hype and price being paid-about $30 for starters and $70 for mains. Although the place was not completely full, food service was slow, unattentive and service not up to par. Understandable as some of us ordered ala carte starters and mains, we had to wait a while to synchronize timing with the tasting menu, but even then , the tasting menu dishes were not cleared for a while after being finished, and the rest of us were waiting and waiting , and even when we asked for more water the waitress answered sweetly of course , but it never arrived. A little cake arrived to celebrate the birthday but an unsmilingowaitress served it with a bored face and waited impatiently for my friend to blow out the candle so that she could transfer it onto another plate. The desserts were served on chipped porcelain plates, which I feel was really unbecoming for fine dining. On the whole, disappointing but dishes that stood out were the squid risotto and the gazpacho starters which were lovely. I would have to reconsider seriously if I go back and probably do so only when it is not crowded ,and probably a week day lunch.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Fatdogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollenSingapore, Front Office Manager at POLLEN, responded to this review, February 17, 2013
Dear Fatdogs

Thank you for taking the time to share your feedback. We apologise for the experience you had and have conveyed your feedback on the food and service to our team for future improvements. We hope that you will visit Pollen again in the future where we can have a chance to provide you with a better experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Great concept, good food, maybe a bit pricey.”
4 of 5 bubbles Reviewed December 23, 2012

Really enjoyed the golf buggy ride from the main carpark to the restaurant itself, where you got a new perspective on what is a very new part of Singapore.

The concept of eating inside one of the flower gardens was innovative, although it has to be said you don't really feel a part of it until its time for dessert, when you can go upstairs and actually look out into the dome (Mediterranean flora).

Food is tasty, but feel that similar quality meat is available for less elsewhere in Sing, although that said you do pay for a view. We had steak and suckling pig, portion size was a little on the small side, and it was almost overshadowed by the quality of the bread to start with!

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mattalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollenSingapore, Public Relations Manager at POLLEN, responded to this review, February 17, 2013
Dear Mattalia

Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed your overall experience at Pollen and look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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