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“Staff not as friendly as commented in previous review”

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5footway.inn Project Chinatown 2
Ranked #90 of 241 Specialty Lodging in Singapore
Reviewed July 28, 2012

As per title, overall the condition of the room is satisfy for the money we paid but when think twice, we will definitely not going back again due to the 1st image given. When we reached there on day1, not too sure where is the entrance to the reception, we open the door n heard someone said hello but can't see the person. We walked in n see a staff sitting on the front desk. Since we are not allowed to check in early, we left our luggage and went out. When we came back around 6, another staff was there and someone sit at the side table, no one greeting us in a way they supposed to ( as seen from other backpackers review). Since no introduction, we do not know their name at all.
Well, since they are doing promotion for that mth and we paid good $, we do not expect any further. Hair dryer is provided but they only have 1, it depends on your luck whether you managed to borrow it.
Bathroom is too small until you cannot make a turn inside...for big size traveller, pls think twice.

  • Stayed: July 2012, traveled as a couple
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Thank PineOng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PC2_Manager, Manager at 5footway.inn Project Chinatown 2, responded to this reviewResponded August 7, 2012

Dear PineOng

Thank you for posting the review for 5footway.inn Project Chinatown 2!

Firstly, we do apologize on dissatisfaction of your stay. We will be working on strengthening friendliness and service of staff in accordance on your feedback.

We were pleased to have hosted you during your stay and look forward to welcoming you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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231 - 237 of 332 reviews

Reviewed July 24, 2012

I stayed at 5footway inn Chinatown 2 with my sisters in-law sharing the 4 beds Private Room with Shared bathroom. It was good enough to serve our needs. The location is perfect and very convenient because you can eat, dine and buy so many cheap items in the area. It is also very near to the MRT and Taxi stations. The shared bathroom are clean and has complete amenities that a backpacker or a frequent traveler needs... such as heater, shower gel, shampoo and continuous supply of toilet paper. If you are a first timer, you might be a little afraid especially if you are claustrophobic because of the little space inside the bathroom but once you get used to it, it will be fun. The beddings are clean and has small light for reading at night and every bed has its own plug for charging your phones. But make sure to bring your own padlock for safety (altough you can buy padlock at the reception area). Their free breakfast is very simple.. they serve toast bread, cereal, coffee or tea or milk tea. I bought my own cup noodles in the nearby 7-11 to match my toast.

Room Tip: Get the private room so you will not worry of the noise and security of your things. 4-beds are good...
See more room tips
  • Stayed: July 2012, traveled with friends
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1  Thank TinA_106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PC2_Manager, Manager at 5footway.inn Project Chinatown 2, responded to this reviewResponded August 7, 2012

Dear TinA_106,

Thank you for taking the time to share your experience at 5footway.inn Project Chinatown 2!

Your feedback is greatly appreciated, our team have already started to rent a padlock for free!

Thank you again for staying in 5footway.inn, and we look forward to seeing you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2012

This is the first time I had to check out a hostel earlier than planned. The hostel is so tiny that you will not feel comfortable. There is no privacy at all as the room is squeezing and your bed is right next to another person's with only a piece of wood in between so you are practically sleeping with that person next bed whoever s/he is.

The management seems chaotic. I was assigned to a 4 bed room which was supposed to be reserved to two customers only as an gesture of good will to them because they had changd room three times due to unsatisfying room condition. So I had to change room that night. It was1:30am! And I had to wake everybody up in the new room assigned to me. I felt guilty although I did nothing wrong. A sensible solution is to upgrade me to a single room as an apology to me for the disturbance they caused. That way those two customers would have the room to themselves. I didn't need to disturb anyone in my new room. And I would feel happier to pack all my stuff again and move. A three win situation!

Also, I had trouble getting cash from the ATM that night and I didn't drink any water after I checked in the plane. This hostel didn't accept credit card and I wanted to buy a bottle of water (only 1SD). The reception refused to charge it to my room and lied that they don't sell anything at night. I was speechless when facing people so lack of compassion.

having unhappy customers, the supervisor tried to charge me more money when I checked out. I was truly disappointed as I had read some good feedbacks about this hostel chain before I made the booking. I will not recommend this place and I will try my best to avoid.

  • Stayed: July 2012, traveled solo
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Thank G C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2012

Very friendly services, and recomended for easy traveler that need good accomodation. Easy acess to all dazzling area of China Town. Keep up the good works.

Room Tip: You might want to check for the size of the room and where the bathroom located
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  • Stayed: July 2012, traveled with family
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1  Thank Karolus J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PC2_Manager, Manager at 5footway.inn Project Chinatown 2, responded to this reviewResponded August 6, 2012

Dear Karolus J

Thank you for taking time to post your review on 5footwayinn. Project Chinatown 2!

We are pleased to know that you enjoyed your stay with us and we are honoured to have hosted you during your stay in Singapore.

Once again, thank you for choosing 5footway.inn, and we look forward to welcoming you again in the near future!

Report response as inappropriate
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Reviewed July 10, 2012

Great little hostel. Nice beds, good facilities, friendly staff. Would stay again. Free upgrade to dorm with fewer beds. Very smooth operation for a brand new hostel.

  • Stayed: July 2012
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3  Thank phil4vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5footwayinn, Manager at 5footway.inn Project Chinatown 2, responded to this reviewResponded July 17, 2012

Dear phil4vic,

Thank you for taking the time to post your review on 5footway.inn Project Chinatown 2, and for your generous full ratings!

We are honoured to have hosted you, and look forward to hosting you again in the near future!

Report response as inappropriate
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Reviewed July 7, 2012

I rented a private room at promotional rate on day 1@ sin44(Tue) and sin 88( Wed) due to opening ceremony.I noticed that room rate from Sunday to Tuesday is much cheaper than other days.The location is great. It's just less than100m further from 5footway inn chinatown 1.if you need more space you can consider standard loft because it has a sofa at the downstair and the twin bed is on upstair.
The room,linen & pillow case is clean and new.The toilet is very small but clean.
Bread,jam and corn flakes is served during breakfast.The coffee is very tasty.
The staff is helpful.

  • Stayed: July 2012, traveled with family
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2  Thank mountcook_review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5footwayinn, Manager at 5footway.inn Project Chinatown 2, responded to this reviewResponded July 17, 2012

Hi mountcook_review,

Thank you for posting the first review for 5footway.inn Project Chinatown 2!

We are pleased to know that you enjoyed your stay with us and we are honoured to have hosted you during your stay in Singapore.

Once again, thank you for choosing 5footway.inn, and we look forward to welcoming you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2017 via mobile
Google Translation

Stayed: October 2017, traveled solo
Thank Andrea Carolina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about 5footway.inn Project Chinatown 2

Address: 227 South Bridge Road 5footway.Inn Project Chinatown 2, Singapore 058776, Singapore
Location: Singapore > Singapore > Chinatown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #90 of 241 Specialty Lodging in Singapore
Price Range: $21 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — 5footway.inn Project Chinatown 2 2*
Number of rooms: 25
Official Description (provided by the hotel):
Project Chinatown 2 is the latest addition to the 5footway.inn brand of hostels. Tucked in the quaintest corner of Chinatown, adjoining the laidback, colourful Ann Siang Hill area where you can find the coolest pubs, cafes and the occasional art galleries, Project Chinatown 2 promises to bring yet another unique experience to our other properties. Project Chinatown 1 is all about the action Chinatown has to offer; Project Sultan is about showcasing local and regional artists to our well-travelled guests. Project Chinatown 2 aims to bring to life the quaint, back-alleyway feel of yesteryear Singapore, with the weekend flea market at the back lane. You can take for granted the same modern facilities that is synonymous with 5footway.inns: Fastest WIFI throughout the premises, free breakfast spread complete with fruits and fresh milk, comfortable anti-dustmite beds, individual storage space as well as a clean, safe environment. To top it off, all our beds come with individual universal power sockets (no need for that adapter!) ... more   less 
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Also Known As:
5footway.Inn Project Chinatown 2 Singapore

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