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“A great family hotel”
Review of York Hotel

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York Hotel
Ranked #121 of 312 Hotels in Singapore
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“A great family hotel”
Reviewed February 11, 2014 via mobile

We stayed in the York hotel for 3 nights in the middle of January. We had found it very hard to find a reasonably priced family room for us and our 2 girls in Singapore and were beginning to wonder where we would stay. Most options were either very expensive or very budget.....but then we found the York hotel. Our room was fantastic! We had requested a family room and on arrival couldn't really believe how big and spacious it was. It was nicely furnished and perfect for our 2 girls to play around. The location is good being so close to orchard road. We had breakfast each day, which again was great with the children as there was a good selection which they enjoyed.The only down side we found was that there was no bar which would have been nice. We would definitely recommend staying here, with or without children, and will certainly return there on any future trips. If you have children, the port of lost wonder is a water park on Sentosa and well worth the trip to cool down little ones!

Stayed January 2014, traveled with family
Helpful?
5 Thank Tracey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcmgr, Manager at York Hotel, responded to this review, February 17, 2014
Dear Valued Guest,

Thank you for your recent stay at the York Hotel.

It is most rewarding to read your wonderful review on our family-size rooms which are big on space and ideal for family travellers and most importantly at very reasonable price. We are also delighted to learn that you find our hotel in a convenient location and you had enjoyed the good selection of breakfast served. It is good to know that you will recommend others to stay with us and we look forward to your return on any future trips.

Once again, thank you very much for taking time to share with us your experience.

Warm regards,

Marketing Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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San Francisco, California
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 8, 2014

I was on a 2 week business trip to Singapore. My stay in York hotel was pretty comfortable all the 2 weeks. Buffet Break fast has wide choice for selection. At least I was not bored with breakfast during my stay. WiFi was good but experienced lag at late evening hours! The best part is its location near to Orchard road and proximity to MRT, shopping malls, multi cuisine restaurants. The staff response was quick! Over all a good experience!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RavichandraSadhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcmgr, Manager at York Hotel, responded to this review, February 11, 2014
Dear Valued Guest,

Thank you for your recent stay at the York Hotel.

It is rewarding to learn that you had a comfortable two-week stay with us and you are happy with our location and staff, particularly our breakfast which offers the variety you expected and more and you will not get bored!

Once again, thank you very much for taking time to share with us your experience. We hope you will come back and visit us soon!

Warm Regards,

Marketing Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Namur
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 5, 2014

We stayed at the York Hotel for 4 nights during a family city trip in Singapore. The York is well located 5 min walked from the orchard MRT station. Rooms are basic but spacious for Singapore. Most rooms have carpet on the floor which did not help one of oir alergic daughter. We were however offered alternative carpet free room. Staff is helpful and friendly. Technicians came 3 times to fix a non functioning tv. Breakfast was not included in our Agoda deal and appeared to be overpriced (32Sdollar/p). Rather go for Starbucks at nearby Paragon.
Globally the hotel offers good value for money for Singapore.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jccNamur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcmgr, Manager at York Hotel, responded to this review, February 11, 2014
Dear Valued Guest,

Thank you for your recent stay at the York Hotel.

We are delighted to learn that you find our hotel in a convenient location, good value for money and our family-size rooms are big on space and ideal for family travellers. At the same time, we are also very concerned to learn that one of your daughter is allergic to the carpet in the guestroom and we are glad that we are able to address the matter by offering you an alternative carpet-free room. Lastly, please accept our sincere apology for the malfunctioning TV and our Maintenance Department will where possible, upgrade our amenity to enhance our guest's experience.

Once again, thank you very much for taking time to share with us your experience. We hope you will come back and visit us soon!

Warm Regards,

Marketing Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slangerup, Denmark
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 3, 2014

We stayed one night at the hotel as part of a stop over in Singapore flying from Europe to Australia. The hotel is very centrally located in close walking distance to the busy parts of Orchard Road and close to the major shopping malls. The service and facilities are very average and the hotel offers good value for money and were thus very busy. The restaurant buffet is very open and located on the corner of a passage thru which makes it very busy and noisy. We had the breakfast buffet which was OK with a wide selection of hots and colds. Note that you have to pay quite an additional fee for late check in/check out which may be convenient on a stop over stay (especially when travelling with kids) and the internet is quite expensive and not included in the stay as well.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Birgitte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcmgr, Manager at York Hotel, responded to this review, February 5, 2014
Dear Valued Guest,

Thank you for your recent stay at the York Hotel during your stop-over in Singapore flying from Europe to Australia.

We are pleased to learn that you find our hotel in a convenient location, good value for money and our breakfast offered you the variety you expected and more. You may wish to know that internet is also included in your stay package.

Once again, thank you very much for taking time to share with us your experience. We hope you will come back and visit us soon!

Warm Regards,

Marketing Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Busan, South Korea
Level 4 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 1, 2014

No hot water! What else can I say? I called the desk several times to investigate, with no results.

The only time you can get hot water here is in the middle of the day when no one else is using the boiler. So if you want a hot shower, don't stay here!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Trb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcmgr, Manager at York Hotel, responded to this review, February 5, 2014
Dear Valued Guest,

Thank you for your recent stay at the York Hotel.

We are concerned to learn that your stay with us was a little marred by the hot water issue and for that we sincerely offer our apologies. We have taken note of your comments and we will be reviewing it with the Maintenance department and where possible, make improvements to enhance our guest’s experience.

We hope that you will consider staying with us again and we look forward to be of service to you in the near future.

Warm Regards,

Marketing Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Singapore hotels

Bournemouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 1, 2014

Unfortunately we never read the previous review of the York Hotel and it's smells before we arrived here. Wish we had. Stale air conditioning smells hit you when you arrive slightly and the superior rooms are damp smelling and awful.. We complained and looked at 3 other rooms, all with the same bad smells. Can't understand why there was no other comments about this, unless deluxe rooms don't suffer with these problems. The smell is just like an old nursing home for the elderly like soiled carpets. The air temperature is permanently on a cold air conditioned temperature with no option to turn off. We had to firstly get moved to a lower garden room which had no carpets in and secondly, get the air conditioning turned off. This was now 4 hours later from arrival. The restaurant area is so cold several guests had jumpers and jackets on. Although the location is about a ten minute walk to Orchard Rd it's at the back of the a housing area and rear of the Paragon Shopping centre but with no short cuts unfortunately. For the cost of this hotel it was not a 4 star rating and we have been very disappointed so could not recommend this to Western travellers. This was the end of a six week Holliday and thought for the room price we were expecting a lovely finish to our vacation. Sadly not before returning back to UK

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 101horses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcmgr, Manager at York Hotel, responded to this review, February 5, 2014
Dear Valued Guest,

Thank you for sharing your comments regarding your recent stay with us. Please accept our sincere apologies for not being able to provide you with a good stay experience. Kindly send me your email address via email: mcmgr@yorkhotel.com.sg so that we may address your concerns.

Looking forward to hear from you soon.

Warm Regards,

Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 29, 2014

We ended up staying here because of renovation work at our home, and we booked at the last minute. We got a 'superior room' - I'd hate to see an inferior room. The furnishing was old and peeling and the place had quite an unpleasant smell. Breakfast was awful, not much choice of Western food and it looked like they had picked the cheapest items they could find and served them. The bacon looked green! Just terrible. Next time we're going to pay a bit more and go to the Trader's hotel, which is much better.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sara b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcmgr, Manager at York Hotel, responded to this review, February 5, 2014
Dear Valued Guest,

Thank you for your recent stay at the York Hotel.

Please accept our sincere apologies for not meeting with your expectation largely due to our room condition and breakfast, thus not being able to provide you with a good stay experience.

We have taken note of your comments and we will be reviewing it with the various departments and where possible, make improvements to enhance our guest’s experience.

We hope that you will consider staying with us again and we look forward to be of service to you in the near future.

Warm Regards,

Marketing Communications Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about York Hotel

Property: York Hotel
Address: 21 Mount Elizabeth York Hotel, Singapore 228516, Singapore
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#69 Family Hotel in Singapore
#96 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — York Hotel 4*
Number of rooms: 406
Reservation Options:
TripAdvisor is proud to partner with Expedia, Asiatravel.com Holdings, Booking.com, Hotels.com, Agoda, TripOnline SA, Travelocity, Hotwire, Cancelon, HotelQuickly and Evoline ltd so you can book your York Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
York Hotel Singapore

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