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“Massive Family Room”
Review of York Hotel

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York Hotel
Ranked #121 of 312 Hotels in Singapore
Perth, Australia
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Massive Family Room”
Reviewed July 22, 2013

Our family with older children stayed here for one night on our way back from Europe to Australia. We were very impressed with the size of the family room, in fact it was the largest we have ever stayed in.

The King bed was sort of in an alcove with the 2 twin beds on the other side of the room. We had enough room to open and sort through our cases with ease and still have loads of room to spare. The bathroom was also good for a family as the shower and toilet were around a wall and although in the same room, were out of site of the vanity area so someone could be in the shower area and someone at the wash basin. We had breakfast included in our deal and although the buffet was not as extensive as some other Singapore Hotels we have stayed at, it was more than adequate. The Hotel was a 5 minute walk to Orchard Road so very convenient to the MRT and shops.

We found the Hotel excellent value for money. It was about half the price of having 2 interconnecting rooms at our usual Orchard Road hotel. The extra space more than compensated for only having 1 bathroom.

We would certainly chose to stay here again if the 4 of us travelled to Singapore again. I would much rather have the extra $300 we saved a night to spend shopping :-)

Room Tip: Go for a family room over interconnecting rooms.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skibuni5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
Dubai, United Arab Emirates
Level 6 Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed July 20, 2013

After staying at the Fullerton Hotel I wanted to stay near Orchard Road for the rest of my trip to Singapore. York Hotel had the perfect location and the room rates were quite good. Hence I decided to book for this hotel.
The hotel is perfectly located only a few blocks away from Orchard Road with all the shopping malls.
When I got there, there was no concierge staff opening the door for me, neither did any help with my luggage, which I found pretty odd. The front desk staff was friendly and helpful. The room was good and spacious enough for one person.
The wifi in the room was not the best, but it still worked quite okay as long as you just checked your e-mails etc.
I had read in some reviews that the breakfast is not really good so I skipped the breakfast every morning. I did take room service one evening and indeed the food was not really good.

In the end of the day, you don't spend that much time in the hotel so this is a good hotel if you want to be out in the city the whole day and only have a place to sleep.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Swansky88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 14, 2013

We recently stayed at the York for two nights on a family trip through Singapore with our 10 year old son. The hotel is in a great location only 5 minute walk from Orchard Rd behind the Paragon shopping centre and near Lucky Plaza. Staff were attentive with a fast checking and bags were delivered promptly. The room was very large with two queen beds and an enormous area for our son to go nuts in! The free WiFi worked flawlessly connecting two phones and an iPod without issue (all at the same time) and working throughout the building (even out at the pool!). I must say the room was a little tired looking but still conformable and clean, and it looks like the hotel is undergoing renovations so I expect they will be updated soon. The lobby looks like it has recently been refurbished and is very swish, and the whole place was being painted on the outside while we were there. The pool was terrific and large (deep too!) with a small gym also provided nearby. Breakfast was provided in our room rate which was a full buffet downstairs in the lobby restaurant and was excellent.

Overall a good hotel in a great location, and excellent for families looking for larger rooms.

Room Tip: Bring a book-light if you have kids and want to read while they are going to sleep. The room lights...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank MichaelBTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wanaka, New Zealand
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 13, 2013

Best thing about this hotel was the location just a short walk to Orchard rd. The hotel entrance was quite impressive having recently been refurbished,but the room was rather tired.Feel that the price we paid for this hotel was expensive compared with other hotels we have stayed at.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tommy286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 8, 2013

We, family of 4 (2 adults and 2 teens), stayed at the York Hotel for the final leg of our trip. I was expecting a small room for all of us - we booked the family room and were pleasantly surprised to find a large room with 1 king bed and 2 singles for the boys. The bathroom even had 2 separate sinks so we didn't all feel crammed in. The room was clean, staff pleasant enough and the facilities that we used (kids didn't complain about the pool so must have been ok! We used the gym which had what you would need for a holiday session - 2 treadmills, 1 cross trainer and 1 bike, and a weights station with some dumbbells). We asked and received a late check out for a small fee. The location of this hotel is great - 2 minute walk to Orchard Road for shopping and eating and there is a MRT station nearby for wandering further afield. Cab ride to and from the airport was less that SGD25. So all in all, good value for money for a clean large place to stay in what is an expensive city accommodation wise.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank linparcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 5, 2013

We are a family of 4 (8 and 13 year olds) and wanted a large room to share, and booked a deluxe. We may have been upgraded, as the room was huge. Twin beds and a sofa with a dressing area on one side of the room and queen bed, Big TV and sofa on the other side. Plenty of room for all of us and our four large suitcases. It is a little dated, but has everything you need. Staff are friendly, location is great and free wi-fi for multiple devices (we had up to 4 connected at any one time). Good choice for value if you're looking for a single family room option.

Room Tip: Our big room was 508. Also at the end of the hall, so no noise from the lift or people arriving / le...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MmeParker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandung, Indonesia
Level 6 Contributor
136 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed July 3, 2013

Such a bad end to our lovely family holiday to Thailand and Singapore. Since we needed 5 rooms for 2 nights, we were looking for a hotel near Orchard Rd that was not too expensive. We booked via our travel agents who knew that we are a non smoker family and traveling with babies. Upon our arrival, the receptionist told us that our rooms were ready. Little did we know that they put us on smoking floors which smelled like an ashtray! We immediately called the front desk and ask why we get smoking rooms. They said our travel agent did not mention anything about smoking/non-smoking rooms and the hotel was fully booked so we could not change rooms. Since it was Sunday, we could not contact our travel agent. That was really a nightmare for us. People were smoking in the hallway!! The smokes, the stench, it creeped to our lungs! I bet even smokers will find that these smoking rooms are horribly stinky! The next day, right after lunch, I approached the front desk and ask for a room change. Strangely, they have everything ready, so apparently, yesterday there were no non-smoking standard rooms available and they did not want to upgrade us!! Unbelievable! And it seemed that our nightmare here did not end yet. When we check out, the lady who's supposed be to helping us was incredibly rude! She was shouting to my husband and demand us to return all the room keys to her. At first, my husband thought that it was just her accents that sounded rude but no, it was not. Seriously people, stay away from this hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LaMadameEtSonChien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcmgr, Public Relations Manager at York Hotel, responded to this review, July 29, 2013
Dear Madam,

Thank you for your recent stay at the York Hotel.

Please accept our sincerest apologies for the concern and inconvenience caused to you and your family.

We have taken note of your comments and wish to inform you that your travel agent had requested for a double bed but not non-smoking room in their booking with us. You may wish to put up a request for non-smoking room the next time you book with your travel agent so that we can make the necessary arrangement for you prior to your check in.

Once again, we thank you for your kind understanding and we certainly look forward to your continued support and to be of better service to you.

Thanks & Regards,

Marketing Communications Department
York Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about York Hotel

Property: York Hotel
Address: 21 Mount Elizabeth York Hotel, Singapore 228516, Singapore
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#69 Family Hotel in Singapore
#96 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — York Hotel 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
York Hotel Singapore

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