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“Very Good Stay Excellent Service”
5 of 5 bubbles Review of Hilton Singapore

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Hilton Singapore
Ranked #65 of 306 Hotels in Singapore
Certificate of Excellence
USA
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very Good Stay Excellent Service”
5 of 5 bubbles Reviewed March 30, 2010

Very good hotel, although small, the room was clean and all necessities provided. The micro fridge was filled with their stuff to buy, it would been nice to leave some space so i can keep the baby milk cold. The service was excellent. They were very friendly and helpful. The location is excellent, right on orchard road. Unfortunately i only stayed here for a day in between my flights, we stayed at novotel on our way, for four days and novotel was one of the worst hotel i ever stayed. This hilton is just far superior to the Novotel.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FAAMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (367)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Central Valley, CA
Level Contributor
161 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed March 28, 2010

Location, hospitality, and a quality executive lounge made for a wonderful experience at this hotel. After traveling around most of Singapore I can say I made the correct choice in selecting the Hilton Singapore. The location on Orchard Road is an outstanding advantage. The MRT is easy to access, although just a bit of a walk, but once you have it down it is an easy walk pass underground shops. All things considered I am pleased with my choice of this property.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank calflyer80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bangalore
2 reviews
3 of 5 bubbles Reviewed March 24, 2010

Hotel location is great, had great time roaming around orchard street . their service was the best. had stayed for 3 days , travel desk was very helpful.

  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cool_smile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed March 16, 2010

This is a nice hotel with some good points including: great location for upscale shopping, friendly staff, quite & clean rooms, with one of the better Hilton breakfasts.

But it does have a few bad points: very small rooms with a complete lack of décor (stayed in an Executive room), Executive lounge is far too small for the number of people who use it (especially at night), expensive Internet.

It tries to be an upscale property but it just come across as being expensive but really not unique or special.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Superbuyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed March 12, 2010

Stayed for 5 nights, wont stay again. Singapore has many many great hotels, this is not one of them. Room was small, ceiling light fittling vibrated noisely even after 2 calls to front desk to repair, breakfast buffet just ok, lobby small and not enticing, no smoking area and not allowed in front of hotel - have to go onto street where there are lots of nightwalkers due to Orchard Towers opposite...
On the positive side tho, I believe the club level is good. The rooftop pool area is sparce but nice (no lift to top floor, 1 flight of stairs up from gym level). The location on Orchard is good.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peetsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed March 11, 2010

I love this hotel. What really makes this hotel are the staff who are outstanding. I would not want to stay anywhere else in Singapore. We had been there previously but on this trip we were there in January 2010 and returned in February 2010.
Location is excellent on Orchard Road with excellent transport links. Taxis are pretty inexpensive but if you are there for a few days get yourself an ezlink card from the MRT the nearest of which is at the ION which is a short walk from the hotel. Public transport is cheap and plentiful and easy to work out. If you only have a couple of days there is a Tourist Card available. If you are not familiar with Singapore a 2 day ticket on the hop on hop off buses is good for getting your bearings. You have a choice of a few here all of which stop across the road from the hotel.
Checkers on the ground floor is where breakfast is served and is a buffet type restaurant. Wide choice and a relaxed venue. In the evening they tend to have themed nights. Tuesday evening is Thai. They also had an Indian and a Japanese evening. It is very busy at the weekends with locals and their families as it is excellent food and superb value for money. Weekdays are quieter. As well as the theme there is also an a la carte menu.
We were in an executive room and used the lounge for breakfast. Choice was sufficient for us and it tended to be quieter. In the evening the lounge provided canapes and drinks. It was a lot busier in the evening. As another review has noted the staff are outstanding - I only wish all of the guests measured up. The canapes are very good and should be a nice appetiser before dinner. Unfortunately every evening we were there, there was always some guests who seemed to think they were dinner consuming 50 -100! My sympathy was with the staff who were constantly replenishing the supply and did so with good grace.
The pool is a nice location but it is quite deep so watch out if you are not a strong swimmer. Rooms are spacious and spotlessly clean. Bathrooms well supplied with toiletries. Nice touch for the smokers is the little bowl of sweets and the little note to "have a mint" instead.
The Kaspia Bar is a nice relaxing venue and again the staff are excellent. Drinks are your usual hotel prices and your bill can add up quickly but service is so good you really don't mind. If you like jazz, Chris and Eugenie perform there most nights and provide nice unobtrusive music.
On the first visit we required an early check in at 9:30am. On the second visit a very late check out at 7pm. I informed the hotel in advance an neither was an issue.
Internet access from your room you pay for but you can access in the executive lounge for free. If you don't have a laptop with you they will lend you one in the lounge.
There are numerous restaurants nearby and a varied choice. Beware the portions though! They have the American habit of huge portions in most places. Only place I found with "normal" European portions was TCC across the road from the Hilton. Again good food.
If I have one complaint about the hotel it is the lack of an internal smoking area. I don't smoke but my husband does. You are well used to having to go outside to smoke but not being pestered by prostitutes touting for business. Initially it was amusing but it became a major irritation when it happened all the time. It is not the hotel's fault but the provision of some area for smokers would prevent them being harassed.
Anyway it cannot detract from the fact that every member of staff in this hotel is outstanding and if excellent customer service is what is important to you then this is the place for you.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank maglil55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 10, 2010

i love the hotel in all aspect from room to the location. Very...very happening and lots of things to see & to do... great...great location and plenty of choices for shopping and dining. it is at the center of orchard road, the most popular shopping area. so much activities around.

Stayed February 2010, traveled on business
Helpful?
2 Thank dryus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Singapore

Property: Hilton Singapore
Address: 581 Orchard Road Hilton International Singapore, Singapore 238883, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#39 Romantic Hotel in Singapore
#43 Family Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, Hilton Singapore is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Try the Opus Bar & Grill's prime-cuts that are dry aged in-house for 14 to 36 days and grilled over an open-flame charcoal grill, or sip on a cocktail inspired by Asian food at the bar. For authentic Italian cuisine, il Cielo is known for its high culinary standards using organic produce. Perched on the 24th floor of the hotel, the Sky Bar is the perfect oasis to relax over drinks while taking in sunset views of the city. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. For the sweet-toothed ones, the D9 Cakery offers an impressive six-meter showcase of delicious cakes, pastries and more. Enjoy shopping in luxury boutiques without leaving the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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