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“Nice hotel in the middle of Singapore”
Review of Hilton Singapore

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Hilton Singapore
Ranked #65 of 312 Hotels in Singapore
Certificate of Excellence
Dallas, Texas
Level 6 Contributor
110 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Nice hotel in the middle of Singapore”
Reviewed February 11, 2014

I'm Hilton Diamond, so I try to stay at Hilton properties whenever I can. I enjoyed my stay at the Hilton Singapore. It's a very nice hotel located right in the middle of everything, and anything is a short cab ride away. I actually walked from the hotel to Chinatown, and from Chinatown to Arab Street, about 6 miles total. So, walking is doable. The service was nice, and the Executive Floor was stocked with beer, wine, water, juices, etc. They had a nice breakfast setup as well as a happy hour setup. Very nice touch, and good for the business traveler. The only thing I didn't like was the lack of good restaurants on site, but the thing about Singapore is that great restaurants are close by. You should never have a bad meal while in town. Also, the pool on top of the hotel, as well as the workout facility were nice.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JNYFELER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, February 14, 2014
Dear JNYFELER,

The pleasure was ours to welcome you to Hilton Singapore. We thank you for your loyalty as a Hilton HHonors Diamond member and are delighted that you enjoyed your experience with us. Your feedback on our Executive Lounge and facilities is much appreciated. You will be glad to know that we are in the midst of reviewing the hotel's restaurants and we look forward to having you with us again for a refreshed Hilton Singapore experience when you are next in Singapore.

Yours sincerely,
Peter Webster
General Manager
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Rating summary
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Traveler tips help you choose the right room.   Room tips (380)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Auckland, New Zealand
Level 4 Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 11, 2014

The receptionist was the highlight of our stay. She was attentive, efficient and made us feel very welcomed (I didn't catch her name, but believe she's Japanese).

The room, although seemingly refurbished recently, had very little character to write about. Bottled drinking water was well replenished during our stay. They don't seem to clean what's underneath the bed though, we found a couple of used water bottles, some hair clips which were left from previous guests.

The general facilities are starting to age, the men's bathroom on the ground floor had disgusting smell.

For Orchard road shopping the hotel is well located, but for the price you pay there are newer properties that do the same job, if not better.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank plu81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, February 14, 2014
Dear plu81,

Thank you for reviewing your recent stay at Hilton Singapore, your feedback and insights are very much appreciated.

Whilst I am pleased that you were happy with the service delivered by our team members, I am sorry to read that certain aspects of the hotel fell below your expectations. Please be assured that the team is taking corrective actions on the mentioned points to ensure our facilities and service delivery reflect the high Hilton standards.

I am also pleased to advise that our restrooms at the lobby will be completely refurbished this summer as part of our ongoing enhancement projects. Once again, thank you for your valuable feedback. We hope for another opportunity to welcome you back with a refreshed Hilton hospitality experience in the near future.

Yours sincerely,
Peter Webster
General Manager
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sweden
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 8, 2014 via mobile

Great hotel with Singapores best chicken rice! Location for shopping is excellent. Close to some really great shopping centers. Staff very helpful and service minded. Rooms modern and clean. Only negative was that rooms are not to sound proof.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aussieanneSweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, February 10, 2014
Dear aussieanneSweden,

Thank you for your kind review of your recent stay at Hilton Singapore. I am glad to know that you enjoyed the food, especially our chicken rice. It is also encouraging for the team to know that they have contributed to your positive stay experience. You are always welcome to your home away from home, and we look forward to seeing you again on your next shopping trip in Singapore.

Yours sincerely,
Peter Webster
General Manager
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Singapore, Singapore
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 5, 2014

The hotel is a little worn but renovations are taking place which will make any stay more comfortable. Welcoming staff and service is very good. Everything in Singapore is expensive so expect to pay. The lobby bar is a nice quiet place to have meetings or the executive lounge which has been renovated. Nice to visit and great location for bars and shopping

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1966dean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, February 10, 2014
Dear 1966dean,

Thank you for staying at Hilton Singapore and sharing your insights from your experience. My team and I are delighted that you enjoyed our service and facilities, especially our newly renovated Executive Lounge. Your feedback is much appreciated and we hope to see you again soon.

Yours sincerely,
Peter Webster
General Manager
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Colombo, Sri Lanka
Level 4 Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 4, 2014 via mobile

Stayed at the Hilton Singapore a few days back with my small family and enjoyed the stay very much. Small details hindered the experience but overall it was a enjoyable stay.

The room was spacious enough, with a large work table and comfortable arm chair to relax on. The bathroom was old fashioned (needs renovation on some fittings). On the downside the air conditioning unit leaked and wet the carpet. Housekeeping was good and friendly.

Staff overall were friendly and courteous. Beeakfast was the usual Singapore fare, with a mix of Western, Chinese and Indian dishes.

NO major complains and will be back definitely.

Surrounding areas are pretty much good for branded high end shopping. A lot of eateries some 24 hrs is around the hotel including 2 7-11s right and left of the hotel.

Stand or have a seat outside to spot some Super cars of Singapore.

Stayed February 2014, traveled with family
Helpful?
1 Thank Noaim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, February 6, 2014
Dear Noaim,

It was our pleasure to have you and your family with us, thank you for sharing your Hilton Singapore experience. Whilst I am delighted to read that my team's friendly and attentive service contributed to your comfortable stay, we apologize for the inconvenience caused by the air conditioner leakage which has since been rectified. We are glad that you will be staying with us again in the future and look forward to welcoming you back.

Yours sincerely,
Peter Webster
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 5 Contributor
95 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed February 2, 2014

Singapore Hilton is in a very handy spot for shopping - no doubt about it. The bottom end rooms are smallish and basic, but do the trick. They have amenities you need, but if you want something a little more upmarket, pay for one of the deluxe rooms or suites.

The location is excellent. Remember all the shops are underground, not above ground....

The food for breakfast was pretty good. The variety was excellent and many cultures and types of cuisines were accounted for. We also had a pretty good meal through room service.

All in all, I would recommend this as a great spot and would stay again, although would consider coughing up for a better room.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Q8684ZYS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, February 6, 2014
Dear Q8684ZYS,

Thank you for your kind recommendation of Hilton Singapore and sharing your experience insights with us. Our prime location on Orchard Road does make us ideal for a shopping holiday and we are glad to know that you were comfortable and well-taken care of by the team. We would be delighted to have you with us again should you return for another getaway in the future.

Yours sincerely,
Peter Webster
General Manager
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Jackson, Tennessee
Level 4 Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 2, 2014

We spent a week in this hotel while my husband was in town for business. The room was very typical of the Hilton's in the United States, you would have no idea where you were by the looks of the room. The room was very clean and comfortable, parts of the room could use an upgrade. Our breakfast came with the room and was much more generous than anything you would receive in the states. We had use of the Executive Lounge and that was a nice and generous addition. The location is great, located close to the shopping district and within walking distance to many restaurants and close to the MRT. We found the staff to be very friendly and helpful. I would recommend this hotel, especially for a business traveler.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, February 6, 2014
Dear Denise S,

My team and I are delighted that you were comfortable and enjoyed our newly renovated Executive Lounge during your recent stay with us. We appreciate your feedback on our guest room, please be assured this will be reviewed by the team. Thank you for your recommendation and we look forward to welcoming you back on your next trip to Singapore!

Yours sincerely,
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Singapore

Property: Hilton Singapore
Address: 581 Orchard Road Hilton International Singapore, Singapore 238883, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#39 Romantic Hotel in Singapore
#43 Family Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, Hilton Singapore is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Try the Opus Bar & Grill's prime-cuts that are dry aged in-house for 14 to 36 days and grilled over an open-flame charcoal grill, or sip on a cocktail inspired by Asian food at the bar. For authentic Italian cuisine, il Cielo is known for its high culinary standards using organic produce. Perched on the 24th floor of the hotel, the Sky Bar is the perfect oasis to relax over drinks while taking in sunset views of the city. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. For the sweet-toothed ones, the D9 Cakery offers an impressive six-meter showcase of delicious cakes, pastries and more. Enjoy shopping in luxury boutiques without leaving the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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