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“Okay... Cold breakfast, hot room”
Review of Hilton Singapore

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Hilton Singapore
Ranked #64 of 312 Hotels in Singapore
Certificate of Excellence
Little Rock, Arkansas
Level Contributor
116 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Okay... Cold breakfast, hot room”
Reviewed April 12, 2013

I have to echo other's reviews regarding this Hilton. My wife and I stayed here for one night.... No upgrade for us either despite being a Diamond member. As another reviewer pointed out, the breakfast had lots of good choices but most everything seemed cold. That is except for the room which was hot, humid and lots of kids screaming and running around. You really couldn't eat for very long because of the hot temperatures in the restaurant. It was extremely uncomfortable. The executive lounge was nice. One of the hosts in the lounge commented on me walking out with a partial diet coke and that I shouldn't take it out of the lounge. Good grief. Anyway, the shops in the Hotel are for the wealthy and elite. In case you didn't know by the number of Ferrari's parked out front of the hotel. The front desk arranged for a pick up to the airport in the morning, which inevitably did not show up causing my wife and I to take a taxi on our own. Take my advice and just take a taxi on your own without working through the front desk.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank savvytravelers40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 17, 2013
Dear savvytravelers40,

Thank you for sharing your insights from your recent stay at Hilton Singapore. Your loyalty as a Hilton HHonors Diamond member is important to us and we sincerely apologise that we were unable to deliver your upgrade due to the hotel being fully committed during your stay.

We are also sorry to learn of the inconveniences and service shortfalls you experienced. Please rest assured that we are taking the necessary corrective actions to ensure the comfort and well-being of our guests.

We hope that there will be another opportunity in the future to deliver a better stay experience to you. Thank you once again for your feedback and for staying with us.

Yours sincerely,
Alain Mahillon
General Manager
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Elgin, United Kingdom
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 11, 2013 via mobile

Good hotel, well positioned in centre of town. Breakfast - great choice but hot food invariably cold. Wouldn't choose to stay here!. People - Get out and explore the sprawling suburbs, malls, coffee shops, all manner of world cuisine and satay street!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank scott s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 17, 2013
Dear scott s,

Thank you for staying at Hilton Singapore, it was a pleasure having you with us.

Whilst we are pleased that you were satisfied with the hotel and its location, we are sorry that our breakfast spread fell below your expectations. Your feedback has been shared with the team for the necessary corrective action.

Although you have indicated otherwise, we hope to welcome you back in the future.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 11, 2013

I was on a business trip to Singapore and stayed at The Hilton for seven nights from 19th March.

Being a Hilton Honors card holder I booked here thinking that I may have a good chance of a room upgrade and besides the WiFi becomes FOC. Regrettably my hopes were dashed when on arrival I was advised that there was no upgrade. Still the room was adequate maybe a tad small given the price but spotlessly clean. Apart from Saturday lunch in my room, I only ate breakfast in the hotel which was ok but not exceptional although the staff did try on three occasions to charge me for it although it was incuded in my room rate. Check in and check out were seamless. The lunch that I had was Burger and Chips and at SGD40.00 + Tax rather on the pricey side.

Overall though a comfortable stay. I very much enjoyed Singapore, it's people, customs, food, transport and in particular the cleanliness. I am also not surprised that the Airport is rated as the best in the world. 45 minutes from touchdown, I was in my hotel

  • Stayed March 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank AdrianEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 17, 2013
Dear AdrianEssex,

Thank you for sharing your recent experience at Hilton Singapore, we are glad that you felt comfortable during your stay with us.

Hilton HHonors Gold and Diamond members are entitled to benefits including next-category room upgrade (subject to availability) and complimentary internet access. We apologise an upgrade was not available for your stay, which coincided with a peak occupancy period for the hotel.

We are nevertheless pleased that you were satisfied with your overall experience and look forward to seeing you again soon on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 9, 2013

This hotel is centrally located on Orchard Road & is very close to malls; buz centers; marina bay sands. The staff is courteous & polite. The check in & check out was a breeze.
The buffet spread was very good; being a vegetarian - i did not have any problems there :) Some amount of Indian veg food was available; their hash brown & puffs were to die for!!

The view from my room was very good; i stayed on the 17th floor.
The internet connection kept getting dropped & speed was not impressive.

I asked for complimentary fruits to be kept at my room daily (limited veg options outside - so i dependent on fruits) - sometimes they did; sometimes not even after the confirming that they would keep fresh fruits in the room everyday.
To my utter shock, when i called them to get fresh fruits; after few mins; they have got me an extra bed. I could not understand the connection. Anyways; the fruits never came :(


Value for money - slightly expensive.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madhumathi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 17, 2013
Dear Madhumathi,

Thank you for reviewing your recent stay at Hilton Singapore, it was a pleasure having you with us.

We are delighted that you were happy with our hospitality and the vegetarian options on our buffet. We are sorry that our internet connection did not perform well during your stay but are glad to inform that this has since been rectified. Your feedback on our service shortfall has also been shared with our team members, who continue to work hard to ensure efficient service delivery.

Once again, it was our pleasure having you with us and we look forward to welcoming you back, should you return to Singapore soon.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 9, 2013

Very nice, comfortable, Hilton Hotel. Beware a $25.00 charge to have Wi-Fi in your room, however. Hotel located in a very nice area on Orchard Road, for nice shopping and, restaurants. Rooms are very clean, very quiet. Concierge and, bell men very helpful.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gary L F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 17, 2013
Dear Guest,

Thank you reviewing your recent stay at Hilton Singapore, we are glad that you felt comfortable and well-looked after during your stay.

We appreciate your positive feedback on our guest room, location and Concierge team. With regards to internet access, our guests can avail of complimentary WiFi access in the hotel's public areas in addition to paid internet in our guest rooms.

Thank you for staying with us and we look forward to being of service to you again on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 9, 2013

I stayed five nights in this hotel with my wife. The service was perfect and the staff was pleasant. The best thing is that it is located in the middle of the city in one of the famous roads. I really loved this city and all the people are very friendly. I went also for a night safari in the open zoo which was amazing.

  • Stayed May 2012, traveled with friends
    • Value
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Helpful?
Thank Mohamed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 17, 2013
Dear MBillo,

The pleasure was ours to welcome you and your wife to Hilton Singapore!

Thank you for your kind feedback, the team is heartened to receive your compliments to their service. It is also good to know that you enjoyed our bustling location on Orchard Road. We look forward to the next opportunity to deliver our warm Hilton hospitality to you both, should you return to Singapore in the future.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
70 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 8, 2013

Once again another superb hilton hotel, Great location, fantastic roof pool and views, good food and drink, great breakfast, close to malls and metro. If you have the chance to upgrade to executive lounge access status, food, service,drinks are wonderful, helpful, friendly staff.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Imagesgwynedd A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 17, 2013
Dear Imagesgwynedd A,

Thank you for reviewing Hilton Singapore, we always enjoy receiving feedback from our guests.

We are pleased that you were happy with the Executive Lounge, facilities and our service, which contributed towards your positive experience with us. We hope to have you with us again, should your travels bring you back to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Singapore

Property: Hilton Singapore
Address: 581 Orchard Road Hilton International Singapore, Singapore 238883, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#39 Romantic Hotel in Singapore
#43 Family Hotel in Singapore
#58 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, Hilton Singapore is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Try the Opus Bar & Grill's prime-cuts that are dry aged in-house for 14 to 36 days and grilled over an open-flame charcoal grill, or sip on a cocktail inspired by Asian food at the bar. For authentic Italian cuisine, il Cielo is known for its high culinary standards using organic produce. Perched on the 24th floor of the hotel, the Sky Bar is the perfect oasis to relax over drinks while taking in sunset views of the city. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. For the sweet-toothed ones, the D9 Cakery offers an impressive six-meter showcase of delicious cakes, pastries and more. Enjoy shopping in luxury boutiques without leaving the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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