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“location great”
Review of Hilton Singapore

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Hilton Singapore
Ranked #70 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed March 7, 2013

The service and rooms there second to none . We were really impressed with the staff who seemed genuinley friendly and always so polite ans willing to help . the location is great , lots of very nice restaurants nearby , and great shopping . Our room was well appointed , very nice ensuite , we reccomend highly

  • Stayed: February 2013, traveled as a couple
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1  Thank miles c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,713 - 1,719 of 2,785 reviews

Reviewed March 4, 2013

Stayed 2 nights prior a cruise. Traveling with 2 girlfirends, so we opted for the 1 bedroom suite with twin beds and a rollaway in the living room. We arrived late at night from our flight. Unfortunately despite the request for sleeping for 3, the room was not set up that way. Once we organised the rollaway, extra cups and glasses, robe etc it was fantastic. A really good choice for what we needed.
As we were on the club floor, breakfast and evening refreshments were complimentary. You could also use main buffet for breakfast comp. This did provide a greater choice but was much busier. Evening snacks were limited but OK. Actually, having stayed at the Singapore Conrad, I would say that the Club food was much better, but this hotel was more suitable with regard to the room.
Staff were friendly, particularly those assisting with cabs at the front. All in all a great stay and would definitely recommend to others travelling in a similar situation.

Room Tip: Confirm what you want several times prior arrival
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  • Stayed: January 2013, traveled with friends
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1  Thank auntynell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013

Lovely, friendly hotel. End of Orchard Road, but easy to get around unless you are disabled. Hotel very accommodating. Concierge was amazing! Airconditioning in bedroom quite loud when on, especially at night. Plenty of shopping to choose from.

  • Stayed: February 2013, traveled with family
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1  Thank karen f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this reviewResponded March 6, 2013

Dear karen f,

It was a pleasure having you and your family with us, thank you for your kind review.

Our Concierge team extends their warm appreciation for your compliments to their service. They are pleased to have contributed towards your positive experience with us. Your feedback on our airconditioning has since been addressed by the team.

We hope to extend our warm hospitality to you and your family again, should you return to Singapore for another visit.

Yours sincerely,
Alain Mahillon
General Manager

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Reviewed March 2, 2013

Stayed at this hotel twice on business trips to Singapore. Bed was supportive, room was clean room, good number of English TV channels, good food in main restaurant, internet on VPN was acceptable for emails but slow otherwise.

  • Stayed: January 2013, traveled on business
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Thank jws_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this reviewResponded March 6, 2013

Dear jws_7,

Thank you for staying at Hilton Singapore, we are delighted that you enjoyed a pleasant stay with us.

We are glad that you were happy with our room and food. We also appreciate your feedback on our internet service, which the team have addressed to ensure that it remains fast and smooth.

We look forward to seeing you again on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager

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Reviewed March 2, 2013

Check-in was quick and efficient, location is great. Arrived early (11am) and got a room straight away, also requested late checkout and (as HHonors Silver) given until 4pm without problems.

I requested a room at higher floor which was nice. Room is clean and not too small, however shower water pressure although usable was a bit too low. Breakfast buffet has some variety however I did not find it to be particularly excellent to justify the extra cost.

Room Tip: Ask for a room on a higher floor. The view is not bad, and it helps make you feel less claustrophobi...
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  • Stayed: January 2013, traveled solo
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Thank galaxynexus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this reviewResponded March 4, 2013

Dear galaxynexus,

Thank you for sharing your recent experience at Hilton Singapore, it was our pleasure to be of service to you.

Your loyalty as a Hilton HHonors member is valuable to us and we are glad that you were happy with our service and guest room. We appreciate your feedback on the water pressure and breakfast buffet, which has been shared with the team for review and prompt corrective action.

We thank you once again for your review and look forward to welcoming you back when you are next in Singapore.

Yours sincerely,
Alain Mahillon
General Manager

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Reviewed February 28, 2013

Second time I stayed here in the past few months...first time was blah...second time was disappointing. Rooms not sound proofed and breakfast is average at best...when I am invited out...the host always picks a different place and some of the other nearby hotels are outstanding. I am a Hilton Diamond member...but this one makes it tought to stay loyal.

Room Tip: sorry...I'll try the Conrad next time.
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  • Stayed: February 2013, traveled on business
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3  Thank AnandaBhakti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this reviewResponded March 4, 2013

Dear AnandaBhakti,

My team and I are sorry to learn that your recent stays with us fell below your expectations.

We wish to assure you that your loyalty as a Hilton HHonors Diamond member is important to us. Your valuable feedback has been addressed by the team to ensure that we uphold the optimum standards of our products and services for all our guests.

Thank you for sharing your insights. We hope to have you with us again in the future and look forward to extending the outstanding Hilton hospitality experience that we always seek to deliver.

Yours sincerely,
Alain Mahillon
General Manager

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Reviewed February 28, 2013

Stayed at the Hilton Singapore for a friends wedding and used the hotel as a base. it was a hotel for sure, however lacked the personal touches that would make it a place i would come back to.
staff did no more than required, and the driveway staff found it more appealing to talk amongst themselves than to interact in any meaningful way with us. for 5* service there is better.
location right on orchard road is great, and was easy enough to get around from there.
downsides include the price for internet, a must for a major player in SE Asia IMO.
stay here if you want to be close to the action and wont spend much time in the hotel or hoping to get insight or conversation from the staff

  • Stayed: December 2012, traveled with friends
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Thank Markos_333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this reviewResponded March 4, 2013

Dear Markos_333,

Thank you for reviewing your recent stay at Hilton Singapore, we are sorry that you were disappointed with your experience with us.

We have reviewed your feedback in-depth and whilst we are glad that you found the hotel's location convenient, we recognise that our service could have been more attentive and discerning. Please rest assured that the team continues to work hard to deliver the exemplary hospitality expected of a Hilton hotel.

We sincerely hope that there will be another opportunity to deliver a better stay experience to you, should you return to Singapore in the future.

Yours sincerely,
Alain Mahillon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Singapore

Address: 581 Orchard Road Hilton International Singapore, Singapore 238883, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#39 Romantic Hotel in Singapore
#43 Family Hotel in Singapore
#64 Luxury Hotel in Singapore
Price Range: $171 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Hilton Singapore is centrally located in the heart of Orchard Road - Singapore’s vibrant shopping district and a 3-minute walk to Orchard MRT station. The hotel is an ideal choice for business travellers being only a 10-minute drive to the Central Business District and 20-minute drive from the Singapore Changi International Airport. Our 421 modern rooms and suites offer city or boulevard views, ergonomically designed workspaces and Wi-Fi access. For added privacy and convenience, choose Executive Floor rooms to enjoy complimentary Wi-Fi and access to the Executive Lounge with business support facilities, complimentary breakfast and refreshments throughout the day. The hotel also offers six innovative dining options including a modern grill and an award-winning rooftop Italian restaurant. Other thoughtful facilities include an outdoor rooftop pool, 24/7 fully equipped fitness centre, two-floors of luxury boutiques and in-house therapeutic massage services. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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