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“Ran a conference here: food, service & rooms were fine but we all got bitten by bugs in reception”

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PARKROYAL on Beach Road
Ranked #81 of 317 Hotels in Singapore
Reviewed January 12, 2013 via mobile

I ran a 4 day workshop here in November. The service for conference was very good. Food in restaurant was fine, although I'm getting very weary of tired hotel buffets for breakfast lunch and dinner: variety yes, but food is never hot enough & doesn't benefit from sitting around stewing for hours on end. Thats not a specific complaint against this hotel but most of the hotels I've stayed in recently when travelling on business.

Hotel room was fine and the building noise didn't cause any disruption.

Hotel is directly opposite Arab Street which is vibrant and interesting place to stroll for some air in the evening.

Hotel staff at reception were ok but didn't take any action when we reported that we'd all been badly bitten by bugs in the reception area furniture. Other visitors reported the same, and again no real interest from staff and no action taken.

  • Stayed: November 2012
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1  Thank Hil1502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded January 13, 2013

Dear Hil1502,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for your comments.

We took note of your comments with reference to bugs surrounding the reception area and food temperature in the Chafing dish. In fact, following numerous comments of bugs and mosquitos around the reception area, our housekeeping department sprayed the area on a daily basis to minimize and irradicate the problem. Our Food and Beverage department have been informed on the food temperature will address the problem accordingly.

We will endeavour to continue to provide excellent customer service in creating a memorable stay and guest experience at the PARKROYAL on Beach Road. It was our pleasure to have you stay with us and we look forward to welcoming you back soon.

Yours sincerely,


Karen Chang
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,772 - 1,778 of 2,532 reviews

Reviewed January 11, 2013

We stayed here for 2 nights in January. The price for the room was very reasonable for Singapore, the room was a good size. The swimming pool was not available at the hotel due to rennovations - but we were offered access to another hotel pool if required. The service is very friendly and competent, they were happy to provide us with early check in on arrival and a late check out on our departure. Breakfast is your standard hotel breakfast and staff were friendly and attentive. The location in Bugis is great, the MRT is a 10 minute walk, great middle east restaurants available across the road from the hotel and quirky shops which are a change from the usual malls that dominate Singapore.

  • Stayed: January 2013, traveled as a couple
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2  Thank Lorenzo1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded January 13, 2013

Dear Lorenzo1952,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for your warm compliments of the hotel locale, staff services, breakfast spread at Plaza Brasserie and overall guest service experience you had during your stay with us.

We will endeavour to continue to provide excellent customer service in creating a memorable stay and guest experience at the PARKROYAL on Beach Road.

It was our pleasure to have you stay with us and we look forward to welcoming you back soon.

Yours sincerely,


Karen Chang
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

I stayed in this hotel for 7 nights. It was the Superior room; we had 2 rooms booked for me and my family. The rooms were neat and clean. But the rooms have no view and its a small hotel like only 7 floors. The Bugis MRT station is walking distance but due to the hot weather that 10 mins walk seems pretty long. The bus stop is right outside the hotel.

Right opposite the hotel is the Arab Street; good places to hang out in the evening or late night and have a drink.

Opposite the hotel, few streets to the right; there is a Indian (Punjabi) restaurant run by a Sardarji. For people who don't like the food there; its a good option.

I would say nice place to stay

  • Stayed: August 2012, traveled with family
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2  Thank MDahiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded January 13, 2013

Dear ManishaDahiya,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for your warm compliments of the hotel locale and overall guest service experience you had during your stay with us.

We will endeavour to continue to provide excellent customer service in creating a memorable stay and guest experience at the PARKROYAL on Beach Road.

It was our pleasure to have you stay with us and we look forward to welcoming you back soon.

Yours sincerely,


Karen Chang
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

I spent 3 nights here with family and parents-in law last May. One of my concern during this trip was to find good value of hotel, good location to explore city sights and attractions by public transportation.

I read some reviews before deciding and great it was perfect decision :)

Rooms are alright, nothing too luxurious but just met my expectation, the buffet breakfast was fantastic. When you travel with elderly people sometimes you have to pay attention with the food served and my in-laws had no problem, in fact they enjoyed the food very much.

Now the location, it says near by MRT Bugis, well in fact it is not that close. I would not mind though but it was little tricky for my in-laws to walk for about 12-15 minutes to get into the station. We finally took taxi few other times when my in-laws were little tired

Another plus point is the bus-stop which is exactly in front of the hotel. We went to Sentosa Island using public bus, very convenience

I praise the staffs, particularly the bellboys and the concierge! hats off to them, I asked many questions about the directions and way to go to certain places, they just provided all necessary information and suggested the best ways. Gosh, I can't remember the names of those outstanding people unfortunately, or else I would have just mention it here. Really they are the best asset of the hotel.

  • Stayed: May 2012, traveled with family
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3  Thank Kongco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded January 13, 2013

Dear Kongco,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for your warm compliments of the breakfast spread served at Plaza Brasserie, serviced staff, hotel locale and overall guest service experience you had during your stay with us.

We are pleased to hear that you've enjoyed your stay at the hotel, The hotel provides daily shuttle services to various drop off points at the malls within the vicinity. Information are available on our shuttle service timings are available at our Concierge Desk. There is also an MRT station located behind the hotel at Nicholl Highway which offers an alternative route for guests. We will endeavour to continue to provide excellent customer service in creating a memorable stay and guest experience at the PARKROYAL on Beach Road.

It was our pleasure to have you stay with us and we look forward to welcoming you back soon.

Yours sincerely,


Karen Chang
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

Every year in December, my wife and I would stay in this hotel for a staycation. Usually for the Standard Chartered Marathon Singapore but this year we decided instead of wasting the breakfast, we should stay on a different period.

Probably because we checked in on Friday when it wasn't a peak season, we were upgraded to deluxe room. Bugis Junction is within walking distance. All the great food is available nearby. Many pubs or bars at the opposite where you can let loose. Free parking and breakfast.

The bad part is because they're undergoing the renovation, parking is slightly an hassle. Also, the swimming pool is closed. Good job though for providing free shuttle service to another hotel if you want to swim.

We'll definitely be back in 2013!

  • Stayed: December 2012, traveled as a couple
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2  Thank EdmondChow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded January 13, 2013

Dear Edgrace,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for your warm compliments of the hotel locale and overall guest service experience you had during your stay with us.

We noted your comments on the parking space constraints due to the ongoing hotel renovation works we have at the hotel, we hope that does not deter you from returning to stay us in your next staycation at the hotel. We will endeavour to continue to provide excellent customer service in creating a memorable stay and guest experience at the PARKROYAL on Beach Road.

It was our pleasure to have you stay with us and we look forward to welcoming you back soon.

Yours sincerely,


Karen Chang
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2013

Stayed at this hotel from Dec 22-26. The hotel itself is quite small, only 7 floors or so, don't expect great views from your room. There's a bus stop right outside the hotel. Nearest MRT station is around 10 minutes walk away, I wouldn't call this "near", especially when the weather's hot, as it usually is. There's a pedestrian overpass if you want to cross to the other side because there's no pedestrian crossing near the hotel. The climb can be quite steep, especially for elderly guests. I usually take bus#980 to get to bugis station, but the wait can be quite long. In terms of rooms and service, it's a typical 3 or 4 star hotel. Bathroom is quite roomy with a bathtub.

I chose this hotel because I got a good deal at $120+ per night. The cheapest rate I can find now for this hotel is around $140+. Would I stay again at this hotel? Depends really on the price, but I'd probably be willing to pay around $20+ more for a hotel nearer an mrt station.

  • Stayed: December 2012, traveled as a couple
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1  Thank Jonathan412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded January 8, 2013

Dear Jonathan412,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for your warm compliments of the hotel locale and overall guest service experience you had during your stay with us.

We will endeavour to continue to provide excellent customer service in creating a memorable stay and guest experience at the PARKROYAL on Beach Road.

It was our pleasure to have you stay with us and we look forward to welcoming you back soon.

Yours sincerely,


Karen Chang
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2013

We stayed for 4 nights 25 to 29 December. Less than 20 minutes from the airport (our taxi trip both ways was at off peak times), good location with a short 7-10 min walk to Bugis MRT and 10 min walk to Raffles Hotel. MRT very easy to use and takes you most places you need to see. We bought 3 day pass (30 S$, this incl. 10 S$ refundable deposit) and was well worth it. Hotel nice and very clean. Rooms we had were a bit tired looking and although we had a small problem with our first room, staff dealt with it well and moved us to a room a few doors along on same floor. Breakfast was very good and lots of choice. My particular favourite was the offer of freshly juiced vegetables as well as fruit. Vegetable juicing is something not experienced in a hotel before. We would use this hotel again and recommend to others as it is good value, even when staying high season.

  • Stayed: December 2012, traveled as a couple
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2  Thank LittleHoglet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded January 6, 2013

Dear pansypotter1,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for your warm compliments of the hotel locale and surrounds, breakfast variety spread and overall guest service experience you had during your stay with us.

We will endeavour to continue to provide excellent customer service in creating a memorable stay and guest experience at the PARKROYAL on Beach Road.

It was our pleasure to have you stay with us and we look forward to welcoming you back soon.

Yours sincerely,


Karen Chang
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL on Beach Road

Address: 7500 Beach Road The Plaza, Singapore 199591, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#46 Family Hotel in Singapore
#58 Romantic Hotel in Singapore
#67 Business Hotel in Singapore
#73 Luxury Hotel in Singapore
Price Range: $141 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL on Beach Road 4*
Number of rooms: 346
Official Description (provided by the hotel):
Discerning travellers will enjoy the hospitality and warmth of our 346 rooms and suites. Spacious yet intimate, this Singapore accommodation is perfect for relaxing after a busy day of getting to know the city. Take in the charming views of quaint shophouses and ethnic shophouses from your room. For your utmost comfort, you'll find a range of handy amenities for all your needs - enjoy the in-room entertainment, which includes cable channels and complimentary in-house movie channels, or share the best of your day with family and friends via high-speed broadband Internet access. Let us pamper you whenever you stay in PARKROYAL's stylish hotel rooms in Singapore. ... more   less 
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Also Known As:
Parkroyal On Beach Road Hotel Singapore
Parkroyal On Beach Road Singapore
Park Royal Singapore
Park Royal Hotel Singapore

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