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“1 star for the Hotel and 5 stars for Mr Siva”

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PARKROYAL on Kitchener Road
Ranked #103 of 317 Hotels in Singapore
Reviewed July 6, 2014

My family had to move from another Hotel to this Hotel as the Hotel we were staying in was full. The Reception was friendly and helpful. I guess it was a busy season in Singapore and we were given a twin bed room although I was with my wife and young child.

When we went for breakfast, the restaurant was so crowded and it was obvious that that staff were not in control. Our request for a baby chair fell on deaf ears. When we asked the counter girl what time would be an ideal time to come back, she replied curtly "How would I know"

That night we ordered room service - a Indian vegetarian meal. This came after 35 minutes. The meal consisted of white rice, dhal, palak panner, yoghurt and papads.

The rice was undercooked and dry, the dhal had turned sour, the yoghurt was not thick and was runny. It was an insult to us. In India, we serve our beggars better food.

We had to call the Manager. Mr Siva was on duty and came up promptly. We were very angry and all we wanted was for him to see the quality of the food so that we could go out to the many restaurants nearby for a decent meal.

But this gentleman would not let me have it my way. He did not give up and patiently asked us to give him a chance to get things right. When he mentioned that he is not going to have his dinner unless we have him a chance to get it right, we relented. It was obvious that he was genuine and he assured us that the meal will be up in 20 minutes.

This time the meal was amazing - Briyani rice, vegetable curry, pickles, proper good quality yoghurt and crisp papads. Mr Siva personally brought up the meals and a call was made about 30 miniutes later to check if we were truly satisfied.

Now this is what I call service. The next day when we went for breakfast, the treatment and attention we received was good. It was obvious that our comments and feedback were taken seriously.

But it should not have come to this stage in the first place.

  • Stayed: May 2014, traveled with family
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1  Thank MadrasGuy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViriKaur, Director of Operations at PARKROYAL on Kitchener Road, responded to this reviewResponded July 8, 2014

Thank you for sharing your experience and your compliments to our Duty Manager, Siva, he will be very delighted to hear about your specific mention on him.

We sincerely apologise for the uncomfortable experience you have had which does not keep up with our standard. If you could contact me directly at +65 428 3003 or send an email to viri.kaur@parkroyalhotels.com, I would like to personally look into this matter and addressed the areas of concern accordingly.

We look forward to being of service to you on your next trip to Singapore and I will be happy to personally look after your future reservations.

Warmest regards
Viri Kaur
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,719 - 1,725 of 3,018 reviews

Reviewed July 3, 2014

I enjoyed this place for 2 days , well connected hotel with metro and little india local market.
indian food was good along with variety but F&B staff was rude with wife and child. Although manager appolized later ...

  • Stayed: June 2014, traveled with family
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1  Thank anujgupta345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViriKaur, Director of Operations at PARKROYAL on Kitchener Road, responded to this reviewResponded July 8, 2014

Thank you for staying at PARKROYAL on Kitchener Road.

Situated right in the heart of Little India, Kitchener Road offers you the opportunity to experience the unique spirit of this vibrant ethnic enclave.

We are glad that you liked our food and the location of our hotel. Please accept our apologies again on the poor service rendered to you and your family. Please rest assured that we view this seriously. If you could contact me directly at +65 428 3003 or send an email to viri.kaur@parkroyalhotels.com, I would like to personally look into this matter and address the areas of concern accordingly.

We hope to welcome you and your family back in the near future!

Warmest regards
Viri Kaur
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

Great hotel with great service, especially check-in was pretty seamless... I was very pleased with how happily we were greeted by the staff.
Overall great experience. I would definitely stay at ParkRoyal on Kitchner Road again!

  • Stayed: August 2013, traveled with family
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1  Thank Shanice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViriKaur, Director of Operations at PARKROYAL on Kitchener Road, responded to this reviewResponded July 8, 2014

Thank you for choosing PARKROYAL on Kitchener Road.

It’s a pleasure to know that you will want to come back and stay with us again. We are delighted that we were able to offer our services to ensure your hotel experience was memorable and we are pleased to hear that you found our service great, and met your needs.

We look forward to welcoming you and your loved ones soon!

Warmest regards
Viri Kaur
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014 via mobile

Very good hotel with all4 star facilities.very close to mustafa and farrer park metro station.the only drawback is the check in timewhich is2pm.breakfast is good but same everyday.overall enjoyed my stay

  • Stayed: June 2014
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Thank Gauri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViriKaur, Director of Operations at PARKROYAL on Kitchener Road, responded to this reviewResponded July 8, 2014

Thank you for staying at PARKROYAL on Kitchener Road.

Right in the heart of Little India, Kitchener Road offers you the opportunity to experience the unique spirit of this vibrant ethnic enclave.

We are delighted that you enjoyed the location of the hotel and our breakfast.

We look forward to being of service to you again on your next trip to Singapore.

Warmest regards
Viri Kaur
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

The PARKROYAL on Kitchener Road , Singapore is highly managed hotel by Gray Moran(GM) & Mr.Justin Style. They have improved all the room facilities , Lobby, Orchid Club and all other places. Hope guest will be pleased with the attitude all staffs because always eyes of GM for the betterment of the Hotel. Ms. Sharly of orchid Club is also managing the Orchid Club nicely with her team. Really the improvement of Ms. Sharly is noticeable.

Room Tip: All rooms are good but I will suggest Orchid Club rooms because the touch of Orchid Club ensure you...
See more room tips
  • Stayed: July 2014, traveled on business
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Thank Calivnttpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViriKaur, Director of Operations at PARKROYAL on Kitchener Road, responded to this reviewResponded July 8, 2014

Thank you Calivnttpl for sharing your experience and choosing PARKROYAL on Kitchener Road.

We are pleased to know that you have enjoyed our facilities and hospitality provided by our associates. We will definitely pass your compliments on to our Orchid Club Lounge team, who will be delighted to know that they have made a difference to your holiday.

Thanks for your support and we hope to welcome you back again soon!

Warmest regards
Viri Kaur
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

Staff are attentive and friendly during check-in/out time, especially Mr. Haleem Lye (Manager) who is helpful on my booking since it was made through online. I had a enjoyable stay during my trip, location, facilities & breakfast were pretty good and pleasures. Will come back for my next trip :)

  • Stayed: June 2014, traveled solo
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2  Thank angsyn013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViriKaur, Director of Operations at PARKROYAL on Kitchener Road, responded to this reviewResponded July 8, 2014

Thank you for your wonderful review and staying at PARKROYAL on Kitchener Road.

Right in the heart of Little India, Kitchener Road offers you the opportunity to experience the unique spirit of this vibrant ethnic enclave.

It gives us great pleasure to know that you liked the location, facilities of the hotel and also breakfast at Spice Brasserie. We will definitely pass your compliments on to our attentive service associates who will be delighted to hear that they made your stay an enjoyable one.

We appreciate your support and look forward to hosting your next visit in the near future!

Warmest regards
Viri Kaur
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

this is second day in the morning 7.00 A.M.
After we have changed our allotted room 2124 , at midnight due to non functioning of air condition, we have been shifted to 2127,
but in vain, the AC in this room also the same , it always remain same even after adjusting controls.
the bath towels are torn out.
hope for better, until we force ourselves to stay here, since lack of time to change hotel.

  • Stayed: July 2014, traveled on business
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2  Thank Manish24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ViriKaur, Director of Operations at PARKROYAL on Kitchener Road, responded to this reviewResponded July 3, 2014

Thank you for choosing PARKROYAL on Kitchener Road for your stay with us.

We are very concerned about your experience and have made arrangements to meet up with your good self today to ensure the rest of your stay is seamless.

Do contact me directly at Viri.Kaur@parkroyalhotels.com and it would be my pleasure to meet up personally and resolve soonest.

Warmest Regards ,

Viri Kaur
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL on Kitchener Road

Address: 181 Kitchener Road, Singapore 208533, Singapore
Phone Number:
Location: Singapore > Singapore > Little India
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#33 Spa Hotel in Singapore
#58 Business Hotel in Singapore
#59 Family Hotel in Singapore
#64 Romantic Hotel in Singapore
#88 Luxury Hotel in Singapore
Price Range: $132 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL on Kitchener Road 4*
Number of rooms: 534
Official Description (provided by the hotel):
Within close proximity to Singapore's Central Business District and adjacent to the ethnic quarter of Little India, the hotel is a 2-minute stroll from Farrer Park MRT station. Tastefully furnished, it is ideal for both business and leisure travelers. Soothe away frazzled nerves in the hotel's spa while the brasserie and restaurant offer sumptuous dining experiences with a wide array of culinary specialties. Enjoy the entertainment in the bar and lounge. ... more   less 
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Also Known As:
Parkroyal On Kitchener Road Hotel Singapore
Parkroyal On Kitchener Road Singapore
New Park Hotel Singapore

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