Stayed twice in a prior to and post cruise. Hotel slightly dated and work on lifts being done whilst there.
First two nights fine but last night we were let down by front desk staff. Should have had king bed + single bed in room when we checked in, however nothing there and the room was smaller than previous checking.
Spoke to front desk who said they could not give us the same size room as previous but would put a single bed in later that day - girl was not very accommodating also.
Upon our return at 11pm, still no single bed so daughter ended up with us in our bed.
Spoke to management about what had happened and girl had sent the single bed to a different room......
Concierge very efficient and helpful
Good shopping centre across the road..More