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“a comfy stay @ parkroyal”

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PARKROYAL on Kitchener Road
Ranked #95 of 312 Hotels in Singapore
Seoul, South Korea
Level 5 Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“a comfy stay @ parkroyal”
Reviewed January 12, 2014

We stayed @ Parkroyal on Kitchener Rd from 21 to 27 Dec 2013. Stayed @ deluxe twin room. Location was bang on - across the road from the Farrer Park MRT and near SBS bus stops on Allenby Rd & Serangoon Rd and then Sakya Muni Buddha Gaya Temple on Race Course Rd, although the bus stop @ Allenby Rd was much farther than either Farrer Park MRT & Serangoon Rd bus stop. More on the plus side was the proximity to Little India (the next MRT station) and a stepping off point for the Sriveeramakaliamman Temple (Singapore's oldest) & Tekka Center hawker stalls.
The off-thing bout the hotel was that on directly contacting them, the rate offered (SGD 247) was much higher than the internet rate (SGD 192 plus taxes). Another off-thing was the cost of the breakfast (SGD 20). I would have thought that a buffet breakfast would feature in a rate of SGD 235 which I eventually paid for. But the hotel seems to think otherwise.
The check-in was breezy and the bell desk dropped off our baggage real quick. The room was pleasant on entry and all the bits & pieces fit nicely. The coffee/tea making supplies, the reading lights, lamps, the bath linen.
The off-thing bout the room was the bathroom. The drain was giving off a terrible smell. Housekeeping was both good and bad. On certain days, they just did not put the bath mat in. One thing that do need to change was the bath soap. It is a relic of ages past of the hotels of 90s. In an age when the major chains have migrated to organic brands, it was a put off. Incidentally the best bath soap experience till date has been the Biotique brand used in Fortune Hotels (an ITC brand) with Fiama De Wills (another ITC brand) coming in 2nd.

The elevator access was thoughtful being key card linked meaning you could never go to the wrong floor. The Chances Lounge was a let down. Its laid out well with a separate smokers area, bar stools and sofas but seemed like an old timer joint. Was there on Xmas eve for a couple of beers but was let down by the mournfully slow Cantonese Pop being belted out by the band. I have listened to Cantonese Pop before but these guys were taking the nostalgia far too seriously. Can't say anything bout the Spice Brasserie (multi-cuisine venue for bfast, lunch & dinner) - remember the comp buffet bfast did not come with the reservation.

Room service was a breeze. Not that we ordered much. The best thing was that by day-2 they knew what we wanted (glasses of milk for the kids) even before we asked for it. You may give technology the credit (guest history displays on the computer) but it was a nice touch.

The check-out was smooth and hassle free. All in all a comfy experience

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JayanNair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, January 13, 2014
Dear JayanNair, thank you so much for such detailed feedback as regards your family stay with us over the Christmas period. I am delighted that overall you were happy with the hotel and I note with appreciation the many positive comments you make. I also thank you for your constructive comments as regards those things which I need to have a look at, which I assure you I will. Thanks again and kind regards, Gary Moran.
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New Delhi, India
Level 6 Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 10, 2014

we stayed there for 4 nights in two parts as we have two nights in superstar virgo cruise in between.We reached there early morning & asked for early checkin, as no rooms were vacant sowe had to stay in waiting area but staff there had tried their best to give us rooms earlier &the best part was that we could use the swimming pool on 6th floor which was very clean with a baby pool too.We could get the towels from there too.Ultimately after a 3-4 hrs waitihng we could get our room which was quite spacious with a LCD tv,mini refrigerator & with all the modern amenites for daily needsThe best part was the free wifi connection in all rooms &lobby area.This hotel was in little india & very close to mustafa centre&best suited for indians because lots of indian eateries all around & definitely just few steps way from the hotel.Washrooms were good with a bathtub & hairdryer.Restaurant was also good & very spacious with all varieties of breakfast including indian.I liked the hotel, its location& definitely would love to stay there in future.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shalini2907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, January 11, 2014
Dear shalini2907, thank you for your very kind words as regards your recent stay with us. I am very happy that you enjoyed so much about the hotel and that you will choose to stay with us again. We do try to offer early check in but it is not always possible. It is good to know that you took the opportunity to use the pool whilst you waited.Thanks again for posting your thoughts. Regards, Gary Moran.
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Mumbai (Bombay), India
Level 1 Contributor
3 reviews
Reviewed January 10, 2014

Great Location.. Small rooms though.. Nice pool.. This place close to Little India.. Worth to stay for all Indians. Has connectivity of Metro, Bus and of course taxi's. Lots of Indian restaurants nearby. Many options. Have nice breakfast, as the menu is nice and big..

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RKB0902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, January 10, 2014
Dear RKB0902, it was a pleasure reading your feedback as regards your stay with us in October. Thank you so much for taking the time and trouble to share your thoughts. You clearly enjoyed our location and the easily accessible transport links close by. I was also very happy to read your feedback as regards our breakfast. Thanks again, Gary Moran.
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Glasgow, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 9, 2014 via mobile

I am here now! The hotel is excellent, set centrally and maintained to the highest of standards. We went for a swim last night over looking the city, something that will stay with me. I am looking forward to my continuing stay. Uk price wise this is around the hilton mark outside of London experience, setting and quality it easily outstrips this by some considerable margin

Stayed January 2014, traveled as a couple
Helpful?
1 Thank JasonCurrie_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, January 10, 2014
Dear JasonCurrie, you made my day!! Thank you so much for your very positive feedback - it really makes a great difference to all the team here to receive such praise. Thanks again and I will try to catch up with you whilst you are here. Regards, Gary Moran.
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NSW
Level 4 Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 8, 2014

We have stayed at this hotel previously and only stayed 1 night this time, all stays in an Orchid Club Room. This is a busy hotel and a favourite with people from the sub continent due to its location in Little India. We enjoy the location for shopping and food variety and the Club Rooms and lounge are good. The club lounge is reasonable however breakfast is poor with limited offerings and cold or just warm food. The staff are very helpful with Shirley a standout. A particular dislike for us is the fact no rooms have separate showers, we have to contend with a shower in the bath and the dreaded plastic shower curtain.

Room Tip: Club room for a quieter and more personal stay
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coghlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, January 9, 2014
Dear Coghlan, thank you for sharing your thoughts regarding your most recent stay with us. A mixed review overall with things for us to work on. I do thank you for mentioning Shirley by name and I will ensure that she sees this. I do hope that we will see you again and it would be nice to meet up for a chat on your next visit. Regards, Gary Moran.
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Bengaluru, India
Level 5 Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 4, 2014

I stayed at Parkroyal on Kitchener road for four nights with family during the Christmas week. We enjoyed our stay at this hotel. We arrived at the hotel at 9:30AM in the morning. The staff at the reception were quite friendly and helpful. I requested for an early check-in since the scheduled time was 2:00PM. They arranged to room for us at 11AM. The room was clean and the beds were comfortable. We had breakfast in the hotel on the first morning only. Since, we were from India, we didn't have any issues finding Indian restaurants in the vicinity. The location is excellent. The Farrer Park MRT station is across the road. We extensively used the MRT and bus service to go to all the places. It was a smooth and enjoyable experience. Mohd Mustafa store is on the backside of the hotel and it's a wonderful place for shopping. We could see the Mustafa centre from our room. They also provide very competitive foreign exchange rates. The concierge staff were also helpful and kept our luggage for several hours as we had a 11:30PM train to KL from Woodlands. Although we didn't use it, the reception staff offered us the pool side facilities while we were waiting in the hotel lobby after checkout. The ambiance of the hotel was good. Only thing is that there is just one plug point for charging your gadgets. So, if you have more than one device to charge and have a plug that does not fit into the standard plug point, it's difficult to manage. Overall, we had a very good time at Parkroyal. We would consider staying here again if we come back to Singapore in the future.

Room Tip: Ask for a room in the higher floors and non-smoking room.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bijitm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, January 9, 2014
Dear bijitm, thank you so much for your very positive comments as regards your stay with us at Christmas. It is always a pleasure to read nice things about the hotel and it makes such a difference to the team. I was particularly pleased to read that we were able to offer you early check in. I have taken note of your comment as regards one plug point and will look further into this. As I have mentioned before in previous review responses it is always very nice for me when someone from Bangalore stays with us. It brings back very good memories of my time living there before coming to Singapore. Regards, Gary Moran.
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Manama, Bahrain
Level 5 Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 3, 2014

Overall experience was quite good. Lobby neat and clean and spacious. Quite a god breakfast buffet - wont get bored for stays upto a week. Hot milk easily available in the breakfast buffet (in many other cities around the world I have seen that getting hot milk at breakfast is a time consuming exercise needing a special request). Every day some choice of Indian items also. Rooms are clean and housekeeping was quite good and responsive to our requests for small extras. Non-smoking rooms are also available and complimentary newspaper also.
Lobby seating is on one side away from the main entrance which becomes a problem if one is waiting for a tour pick up - so one is forced to stand in front of the steps to be in sight of the tour coach driver.
The main plus point is that the hotel is within walking distance to many Indian vegetarian (& also non-veg) restaurants which is an important issue for someone looking for Indian vegetarian since elsewhere in Singapore veg options are few.

Room Tip: Specifically request for a non-smoking room at the time of booking if you need it
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Srini-Bahrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, January 3, 2014
Dear SriBah, I was happy to read your review of the hotel following your stay with us earlier this month. Thank you for your positive comments as regards breakfast (and the availability of hot milk) and housekeeping. I take your point as regards the seating off the lobby and will further look into this. I am pleased that you found the hotel's location to be such a plus point. Thanks again for sharing your thoughts. Regards, Gary Moran.
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Additional Information about PARKROYAL on Kitchener Road

Property: PARKROYAL on Kitchener Road
Address: 181 Kitchener Road, Singapore 208533, Singapore
Phone Number:
Location: Singapore > Singapore > Little India
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#32 Spa Hotel in Singapore
#58 Business Hotel in Singapore
#59 Family Hotel in Singapore
#64 Romantic Hotel in Singapore
#83 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PARKROYAL on Kitchener Road 4*
Number of rooms: 534
Official Description (provided by the hotel):
Within close proximity to Singapore's Central Business District and adjacent to the ethnic quarter of Little India, the hotel is a 2-minute stroll from Farrer Park MRT station. Tastefully furnished, it is ideal for both business and leisure travelers. Soothe away frazzled nerves in the hotel's spa while the brasserie and restaurant offer sumptuous dining experiences with a wide array of culinary specialties. Enjoy the entertainment in the bar and lounge. ... more   less 
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Also Known As:
Parkroyal On Kitchener Road Hotel Singapore
Parkroyal On Kitchener Road Singapore
New Park Hotel Singapore

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