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“Great Hotel”

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PARKROYAL on Kitchener Road
Ranked #98 of 315 Hotels in Singapore
Melbourne, Australia
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Hotel”
Reviewed August 26, 2013

We stayed at the hotel as a family of 4.

Pros
Breakfast was plentiful.
General facilities (pool, sauna & gym). We used all of these.
Rooms cleaned daily
Concierge helpful
Location. Central to attractions and shopping centre.
Very clean and tidy facility.
Free Wifi in rooms.
Room and bedding was of a good standard.

Cons
The lounge bar and hotel restaurant were too expensive to drink and dine at.

Summary. Very nice hotel and was a pleasure to stay at. Would recommend.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pracwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 3, 2013
Dear pracwest, thank you for choosing the hotel for your family break in July. It is always a pleasure to read nice things about the hotel. I am delighted that you enjoyed your time with us and I do hope that we will see you again. Regards, Gary Moran.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (693)
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English first
Brisbane, Australia
Level 3 Contributor
12 reviews
Reviewed August 25, 2013

Booked a twin room for 8 days. Staff were very helpful as we arrived early 9.00 am. Our room wasn't quite ready so they stored our luggage and we went shopping at Mustafa's. We were back within an hour and our room was ready. My daughter celebrated her birthday while we were staying and a cake and card was left in the room on the day, very pleasant surprise. This hotel is very central and the MRT and shopping centre were just across the road. The staff were very helpful, friendly.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sll0yd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 3, 2013
Dear sII0yd, it was a pleasure to read your review. Thank you very much for your very positive feedback. I am so happy that we looked after you so well including the early check-in and the surprise cake and card for your daughter's birthday. Kind regards, Gary Moran.
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Brussels, Belgium
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 25, 2013

We had already been at the Parkroyal on Beach road, and thought we would try another area of Singapore. What a disappointment!!! I am a GHA member and had asked for a quiet room. I got the one near the elevators...not exactly quiet! The staff at reception were nice enough to change me to another room, but facing the street....so not quiet either. My disappointment was about the general state of the hotel and of our room in particular. The bathroom is not really clean (mirror still had the traces of people brushing their teeth in front of it), the carpet is stained and does not look very clean either, the room had a strange smell, and it could definitely use a bit of refreshing!!!
The worst part was the breakfast...the room was full of tables not yet clearer, the staff was busy but not efficient, the choice of food is nonexistent and what you get is not worth of a four star hotel. Even if our breakfast was included in the room we decided to go somewhere else on our second morning.
I don't need to tell you that I won't return, but want to stress the fact that if the price had been less expensive, I might have been more understanding, but for 470 singapore$, I felt ripped off!!!

Stayed August 2013, traveled as a couple
Helpful?
Thank Vimobru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 4, 2013
Dear Vimobru, it is very disappointing to read your feedback. You were clearly very unhappy and i would like to extend my apologies. I would be more than happy to speak to you personally on this so please do feel free to contact me directly on gary.moran@parkroyalhotels.com. Regards, Gary Moran.
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Karachi, Pakistan
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 24, 2013

Did quite a bit of survey of hotels in Singapore before finalizing Park Royal on Kitchener road. No other four star hotel was available at the rate that we got our room. I stayed with my wife and two children in one deluxe room on 16th floor facing City Square Mall. I had read a lot of poor reviews of this hotel so I was a bit apprehensive. However, our experience with the hotel was completely different. The hotel is definitely a busy one but we didn't have any problems what so ever. We were given free early check-in. Lifts were never too busy. Didn't use the pool nor had breakfast there so can't comment on it. Room was spacious for the four of us. View was very good. Décor was also nice. Bathroom was adequately equipped and of reasonable size. A small fridge, iron, iron stand, tea/coffee making facilities, two small mineral water bottles were provided. Bed was comfy and bed sheets were clean. The rooms were also quiet and there was no noise either from the street or from the hallway. Aircon control worked perfect. Vacuuming needs a bit looking into though.

Location: City square mall which we found to be one of the better ones in Singapore, is just across the road. Mustafa center, a 24-hour, gigantic departmental store is just behind the hotel. Farrer Park MRT station is also across the road. Concierge help you with taxi and luggage. We never had to wait for more than a minute to get a cab. All cab drivers seemed to know the location of this hotel. There are many Indian stores and restaurants (including Halal ones) next to hotel. There is a small mall one level below lobby floor. Taxi fare during day time to the zoo was around SGD17, to Sentosa around SGD 17, to most other places it was SGD6. Even during peak evening hours we rarely had to pay more than SGD10. There are many money exchangers near Mustafa center.

Hotel Staff: The staff were very courteous and helpful. Once we needed to take my son to a doctor. Manager, Mr. Siva immediately took us to a doctor located next to the hotel. On another occasion Manager Mr. Edmund also helped us out promptly.

Highly recommended.

Room Tip: Get a room on higher floors for good views.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abdul Hafeez S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 3, 2013
Dear HafeezAHS, I cannot begin to express just how happy I was to read your review. Thank you so much for sharing your experience and for the level of detail. It really makes a huge difference to everyone here at the hotel to receive such positive feedback. I was particularly happy that you mentioned Siva and Edmund by name. Thanks again, Gary Moran.
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Mumbai (Bombay), India
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 21, 2013

Stayed here in August when I was in Singapore for Work. It is full of noisy Indians as its in Little India or serangoon street. The hotels check in at 2 pm causes lot of problems as many people are left waiting in the lobby. It is a hit with the Indians as its located next to Mustafa and they make sure they make the most noise. The service could be better from the staff but unfortunately they cant. The non smoking rooms also smell smoky and the food is below par. I prices however aint cheap and it could help if they were more reasonable

Room Tip: Dont select this hotel, stay at Orchard Road instead
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shantanu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 3, 2013
Dear Shantanu P, you were clearly disappointed with your stay for various reasons. I am sorry if we let you down. I understand that waiting until the official check in time of 2pm to check in can be frustrating if you arrive at the hotel much earlier. You will see though from many other reviews that we do check guests in earlier if we can but at times it is simply not possible. Regards, Gary Moran.
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New Delhi, India
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 21, 2013

I stayed in ParkRoyal for two weeks during November 2012. The hotel is fairly good, but the restaurants could have been better. The options for food are restricted. The swimming pool is quite deep, moreover there are no options for a drink by the poolside. The location is slightly congested. Moreover, many travel agents choose this hotel for group bookings, which make it a difficult experience, if you want a quiet breakfast. Otherwise the hotel is good, and can be recommended for repeat stay.

Room Tip: Nice place to stay if you want an experience closer to India
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebasishChoudhury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 3, 2013
Dear DebasishChoudhury, thank you for taking the time to share your thoughts following your stay with us last year. It is good to read that you are happy to recommend the hotel albeit there were clearly aspects of your stay which were not to your satisfaction. Incidentally we do have a pool bar serving drinks at the poolside. Thank you again and all the very best. Regards, Gary Moran.
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Colombo, Sri Lanka
Level 6 Contributor
201 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
Reviewed August 20, 2013

We visited this hotel in August 2008 & booked a couple of rooms for 3 nights. The breakfast was good, staff attentive & rooms clean. The day views are not spectacular but we did not mind it as we were out most of the day. The rooms were tastefully decorated & the services offered were good. It is a good hotel for business meetings & entertaining clients.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harsha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 3, 2013
Dear Harsha P, thank you sir for your very kind words. It is very nice to read that you enjoyed your stay with us. Regards, Gary Moran.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL on Kitchener Road

Property: PARKROYAL on Kitchener Road
Address: 181 Kitchener Road, Singapore 208533, Singapore
Phone Number:
Location: Singapore > Singapore > Little India
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#33 Spa Hotel in Singapore
#58 Business Hotel in Singapore
#59 Family Hotel in Singapore
#64 Romantic Hotel in Singapore
#85 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4 star — PARKROYAL on Kitchener Road 4*
Number of rooms: 534
Official Description (provided by the hotel):
Within close proximity to Singapore's Central Business District and adjacent to the ethnic quarter of Little India, the hotel is a 2-minute stroll from Farrer Park MRT station. Tastefully furnished, it is ideal for both business and leisure travelers. Soothe away frazzled nerves in the hotel's spa while the brasserie and restaurant offer sumptuous dining experiences with a wide array of culinary specialties. Enjoy the entertainment in the bar and lounge. ... more   less 
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Also Known As:
Parkroyal On Kitchener Road Hotel Singapore
Parkroyal On Kitchener Road Singapore
New Park Hotel Singapore

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