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“Park Royal on Kitchener Road, a very nice stay”

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PARKROYAL on Kitchener Road
Ranked #100 of 317 Hotels in Singapore
Reviewed March 23, 2011

We spent 5 nights here and found the hotel to be very nice. The location was excellent for us as we have stayed in Singapore many times, so this was a change for us. Very close to the Farrer Park MRT station, the Century Square Mall with supermarket and food hall, Mustafa Centre. Our room was very comfortable, yes the bathroom is small, but all you need really. The pool area is quite gorgeous and the gym looks well equipped. What struck us was the excellent service and friendliness of the staff, like Singapore of old. We would definitely return to the Park Royal on Kitchener.

  • Stayed: March 2011, traveled as a couple
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1  Thank zeehan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ianekers, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded March 30, 2011

Dear Zeehan

Thank you for sharing your feedback about your recent stay with us. It is great to hear from guests such as yourself that we were able to meet and exceed your expectations.

I have shared your kind words with our staff as we are very proud of their passion of wanting to make every guests stay, a comfortable and enjoyable one.

We look forward to having the opportunity of welcoming you back to the hotel on your next visit to Singapore.

Yours sincerely,

Ian Ekers
General Manager.

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2,584 - 2,590 of 3,034 reviews

Reviewed March 22, 2011

We had been upgraded prior to getting there and were booked into orchid Club rooms. This probably the best move you can make.
The room was great, the service was wonderful.breakfast was included in the orchid club room, afternoon tea and a happy hour with free drinks and snacks. two items of laundry per person per day.
The manageress Denise was more than helpful, showing us how easy it was to use the MRT which is only a couple of metres away.
There are numerous eating places right outside the hotel which is in a really great area.
I really cannot rate the service and cleanliness highly enough.

Stayed: February 2011, traveled as a couple
1  Thank skydiver3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ianekers, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded March 30, 2011

Dear skydiver3

Thank you for taking the time to share with us your valuable feedback.

I have had the pleasure of sharing your feedback with Denise and her team on the Orchid Club Floor, which we are always grateful to receive.

It is wonderful to hear that the choice you made to stay with us was the best decision, it makes us very proud of our hotel and the dedicated team of service orientated associates.

Should your travels bring you back to Singapore in the future, we would enjoy the opportunity to take care of you again.

Yours sincerely,

Ian Ekers
General Manager

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Reviewed March 22, 2011

Finding good value for money in Singapore is no easy task, with our recent stay at the Park Royal on Kitchener I think we did as good as we can do. For a little more than budget prices, you get a top quality stay, at a proper hotel, located very near an MRT station.

The rooms are new, very clean with all the latest amenities , the staff aims to please, and while not as in love with the location as an Indian may be (it was in Little India) it was still more than adequate.

Do yourself a favor and stay at this hotel, you'll feel like you got your money's worth, no easy task in The Lion City.

  • Stayed: February 2011, traveled as a couple
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Thank bigmaninalittleland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ianekers, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded March 31, 2011

Dear bigmaninalittleland

On behalf of all the staff at PARKROYAL on Kitchener Road, thank you for your wonderful review.

It is our pleasure to have been able to provide you with an enjoyable stay.

As you have rightfully mentioned the hotel is located in the one of Singapore’s many ethnic districts. We have seen a transformation of this area with the opening of eco-friendly shopping mall across the road and much more development. This now gives our guests an abundance of choices from authentic to modern.

Should your travels bring you back to Singapore, we look forward to welcoming you back.

Yours sincerely,

Ian Ekers
General Manager

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Reviewed March 17, 2011

We stayed at Park Royal for 3 nights and really enjoyed the hotel. We had asked for a triple share room and got a very spacious one. The location was just perfect with a lot of Indian restaurants down the road, Mustafa for shopping and the rly stn. just across the street.

The Breakfast buffet was lovely. I do so recommend this place !

  • Stayed: April 2010, traveled with family
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Thank Shubhangia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2011

Stayed here coming back from a trip to Australia. Shame because it was a lovely hotel with a trendy decor. There is a shopping center opposite so it was perfect for some shopping while waiting to head back to the airport.

ALos the bar done some nice snacks and cocktails!

Would love to go back again and enjoy a longer stay!

  • Stayed: November 2010, traveled with family
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Thank sloping_fungus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ianekers, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded March 15, 2011

Dear sloping_fungus,

Thank you for your choosing to stay with us on your recent trip to Singapore.

It is wonderful to hear that your stay was enjoyable and you would love to come back on your next visit.

Over the last year we have seen the addition of a 5 storey shopping centre called City Square, located across the road, add numerous shopping options for our guests. When you put that with the 24 hour Mustafa Centre, which comprises of 4 buildings, we are conveniently located to an abundance of choices. Which by your feedback has made your stay more enjoyable.

In closing sloping_fungus, I would like to once again thank you for your feedback and look forward to having the pleasure of welcoming you back.

Yours sincerely,

Ian Ekers
General Manager

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Reviewed March 4, 2011

This hotel is a bit old, but the service is excellent. When we were there, this hotel was fully booked due to an international conference. I believe all the staffs are super busy. However, they are still very attentive and friendly.
Due to the function, almost all of the customers having same schedule. The 3 old and small lifts in the hotel just couldn't handle the traffic. Everyone of us have bus to catch at almost same time of the day. We are running out of time! A room service helper passed by and felt our frustration. She came and offer us to use the workers lifts. "We are forbidden to bring customers to these back lifts but I'm sure you needed this very much at this moment" (now this is REAL customer service, isn't it?)
On the last day of my stay, we had a half-day-tour so all of us leave our luggage with the concierge. When I came back to collect my luggage, the concierge apologized and brought me to the storeroom. Apparently my luggage was broken during transfer, and they have prepared 2 different sizes new luggage for me to choose as the replacement. The whole process is efficient and I'm satisfied with their service.

  • Stayed: February 2011, traveled on business
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Thank UnderBigHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ianekers, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded March 6, 2011

Dear UnderBigHill,

It is wonderful to receive such reviews from guests who have enjoyed their stay at PARKROYAL on Kitchener Road, Singapore.

I would like to apologize for the delay of the lifts during the busy period and your luggage.

Thank you for your kind understanding in the incidents. It is great to hear that the staff have seen that you needed some assistance and they have made it happen, because little things like that mean a lot.

In closing, we look forward to having you back at the hotel again to provide you with a better experience and once again, thank you for your compliments.

Yours sincerely

Ian Ekers
General Manager

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Reviewed February 28, 2011

The room was a bit small for two adults and a child (no space for a roll away bed) but
the location, cleanliness, service and ambiance more than made up for it. Stone's throw from the MRT, Little India and a mall accross the street - it served our needs
perfectly. Possibly a little expensive but that's Singapore for you. The only day we
tried to dine there, surprised to find the restaurants closed around 1030pm, didn't
bother to find out why- with little India restaurants next door - who cared.

  • Stayed: April 2010, traveled with family
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Thank amitabha_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ianekers, General Manager at PARKROYAL on Kitchener Road, responded to this reviewResponded March 3, 2011

Dear amitabha_s,

Thank you for your kind comments on the hotel. It is wonderful to receive such review from guests who have enjoyed their stay at PARKROYAL on Kitchener Road, Singapore.

I am very glad to hear that your stay met your expectations and we were able to take care of your needs. We are sorry to hear that you were unable to dine at our restaurants due to the closing hours. We do provide 24hours room service for late meals which you can try the next time you visit us.

In closing, I would like to thank you again for your feedback. Should your travels bring you back to Singapore, please feel free to contact us so that we can arrange a room to better suit your bedding needs.

Yours sincerely

Ian Ekers
General Manager

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Additional Information about PARKROYAL on Kitchener Road

Address: 181 Kitchener Road, Singapore 208533, Singapore
Phone Number:
Location: Singapore > Singapore > Little India
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#33 Spa Hotel in Singapore
#58 Business Hotel in Singapore
#59 Family Hotel in Singapore
#64 Romantic Hotel in Singapore
#86 Luxury Hotel in Singapore
Price Range: $135 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL on Kitchener Road 4*
Number of rooms: 534
Official Description (provided by the hotel):
Within close proximity to Singapore's Central Business District and adjacent to the ethnic quarter of Little India, the hotel is a 2-minute stroll from Farrer Park MRT station. Tastefully furnished, it is ideal for both business and leisure travelers. Soothe away frazzled nerves in the hotel's spa while the brasserie and restaurant offer sumptuous dining experiences with a wide array of culinary specialties. Enjoy the entertainment in the bar and lounge. ... more   less 
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Also Known As:
Parkroyal On Kitchener Road Hotel Singapore
Parkroyal On Kitchener Road Singapore
New Park Hotel Singapore

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