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Traveler rating
2,368
1,124
444
139
98
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Reviewed 4 weeks ago

Loved our experience here. The location is great with MRT stations close by as well as a lot of attractions. The staff are polite and helpful and the rooms are lovely. We also really enjoyed the pool area!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank GrandTour111155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCH_Executive, General Manager at Grand Park City Hall, responded to this reviewResponded 4 weeks ago

Dear GrandTour111155,

Thank you for your review. It's always nice to hear that guests enjoyed their experience in our hotel. Our team is dedicated to do their best when it comes to service. Hope to welcome you here again.

Warm regards,
Jeane Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Everything was great from start to finish, the rooms are super stylish but also practical and logical, the breakfast was amazing, so many different things on offer, the in room technology is easy to use, and the staff and cleanliness were both faultless.

Would definitely recommend.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Storyteller532141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCH_Executive, General Manager at Grand Park City Hall, responded to this reviewResponded 4 weeks ago

Dear Storyteller532141,

Thank you for your review and for recommending us in Trip Advisor. I'm glad you enjoyed every aspect of our hotel from start to finish. Looking forwards to your next visit.

Warm regards,
Jeane Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Wow. What great facilities and staff in the Crystal Club. Our fifth trip to Singapore and easily our best yet.

Getting a bottle of wine and some small cakes for our wedding anniversary was an unexpected wonderful surprise. Thank you Grand Park City Hall.

The staff in the Crystal Club are brilliant. Kripa, Judy, Jill and James are some of the best hotel staff I have ever had. They are so friendly and great at their jobs. They all had great attention to detail, would always welcome us with warm smiles and great conversation. Special mention to Judys wonderful Indian breakfast.

We also had the pleasure of meeting the sales manager Ida and had a great chat with her and found her to also equally lovely.

Additionally I should also mention Derrick in the restaurant who is an excellent waiter, the room attendants did a great job and were very friendly and finally the porters downstairs who are also great.

We loved the facilities. The garden upstairs is excellent. The pool is fantastic. The rooms on the top level are great and the Crystal Club is worth the upgrade.

This hotel is highly recommended. I will definitely be back.

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCH_Executive, General Manager at Grand Park City Hall, responded to this reviewResponded 4 weeks ago

Dear Tim D,

Congratulations on you wedding anniversary! We are honored that you chose to stay with us on this special occasion and glad that you had an amazing stay. Our team, especially Kripa, Judy, Jill, James, Ida and Derrick, is delighted to read your review. We look forward to your return.

Warm regards,
Jeane Lim
General Manager

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Reviewed 4 weeks ago via mobile

Most 5 star hotels give you attitude if you're not famous. The staff here makes you feel like you are a frequent pop star. Fransisca at reception cannot do enough to please you. Even the club staff, Judy and kripalu wait on you and anticipate your needs.
This hotel is hip. Great design. Beds you don't want to get out of. Probably one of the most convenient locations to explore all that Singapore has to offer. Great outdoor pool on the 3rd floor. If I return to Singapore, I'm returning to the Grand Park City Hall.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank smarttravelerfromct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCH_Executive, General Manager at Grand Park City Hall, responded to this reviewResponded 4 weeks ago

Dear smarttravelerfromct,

We are all thrilled to hear you had a terrific time with us. It is motivating to know how our genuine services and heart-warming hospitality have left such a great impression on you. We have immediately passed on your nice compliments to Francisca, Judy, Kripa and the team.

We would love to see you back with us soon.

Warmest regards,
Jeane Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

This was so far the best hotel i stayed in Singapore.
The employees are very helpful and specifically Narein was an amazing help explaining each detail.
The APP to control the room utilities is great! Excellent added value functionality!
Highly recommended

Date of stay: January 2020
Trip type: Traveled on business
Thank P1893SUfernandog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCH_Executive, General Manager at Grand Park City Hall, responded to this reviewResponded 4 weeks ago

Dear P1893SUfernandog,

We are flattered to read your review. Thank you for your kind words towards our team. I will definitely share it with them, especially to Narein. We look forward to seeing you again.

Warm regards,
Jeane Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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