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“Very central and fantastic staff”

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Grand Park City Hall
Ranked #66 of 317 Hotels in Singapore
Reviewed March 17, 2013

We arrived at 9am, very tired after an all night flight from Auckland. Couldn't check in until 2pm although we were offered a twin bed room which was ready. Room OK although a bit dull. We ate breakfast and one buffet style evening meal at the hotel and couldn't fault either. A massive choice and beautifully presented. Very central for sightseeing which was a big bonus. We had a superior double and the view from the bedroom window was not good,overlooking another high rise building. Having said all we would definitely stay here again and recommend highly. There were better more luxurious hotels to be had but very expensive.

  • Stayed: March 2013, traveled as a couple
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1  Thank Linda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded March 24, 2013

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent holiday to Singapore.

I am pleased to read that you had a pleasant stay with us. We value all our guests’ comments and will continue to make every effort to do our best so that all guests will have a comfortable and memorable stay with us.

Thank you once again for your kind patronage and encouragement; we look forward to welcoming you back soon.

Warmest Regards,

Adrian Chung
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,721 - 1,727 of 2,570 reviews

Reviewed March 17, 2013

The Grand Park City Hall Hotel in Singapore. This is an older hotel but very nice, very clean and very comfortable. It has a swimming pool
The range of foods on offer at breakfast time was great, some familiar foods and some definately not but a variety for all tastes.
The hotel is very central and within walking distance of Raffles Hotel and the shops and restaurants
Very nice polite and helpful staff.
Only down side was their coffee was aweful.

Room Tip: All rooms seemed good
See more room tips
  • Stayed: February 2013, traveled with friends
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Thank ditzydolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded March 21, 2013

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent holiday to Singapore.

I am delighted to hear that you had an enjoyable stay with us. With regards to the coffee, I have addressed this issue with my F&B Manager and it has been rectified.

We will continue to make every effort to do our best so that all guests will have a comfortable and memorable stay with us. Thank you once again for your kind patronage, and look forward to welcoming you back.

Warmest Regards,

Adrian Chung
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

An excellent hotel with great service, I arrived with about 50 others off the Queen Mary 2 on the 10th of Feb just in time for the Chinese New Year. Although we had to wait about 1 1/2 hours in the grand entrance to get to our rooms as the staff were busy laying out tables, as they had a Banquet to cater for for over 100 Chinese.The hotel is about 10-15 mins walk to Raffles Hotel, and an easy walk to the riverside and the quay shopping centres.Hotel room very clean and though the bathroom was a bit on the small side, it was spotless(All polished marble)and the bed was very comfortable.

  • Stayed: February 2013, traveled solo
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Thank colin g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded March 19, 2013

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent holiday to Singapore.

I am delighted to hear that you had a comfortable and enjoyable stay with us. I do apologise for the delay in checking in guests during the Chinese New Year period, indeed it is of no excuse and we are looking into this matter so as to better facilitate check-in traffic during the festive periods.

We will definitely continue to make every effort to do our best, so that all guests will have a comfortable and memorable stay with us.

Thank you once again for your kind patronage and we look forward to welcoming you back to Grand Park City Hall soon.

Warmest Regards,

Adrian Chung
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

Hotel in an excellent location. You can easily travel to the tourist spots from here and only few mins walk to the City Hall MRT station and Raffles Places. However, the room is so small, old and the most concern is the hygiene issue. There was mites on the carpet and bedding which made me so itchy once I step into the room. As I was staying in Singapore for 4 nights, I did try to found another hotel after my 1st night stay. Especially, I was travelling with my young kid which hygiene is pretty important to me. The majority staffs were so unfriendly. The only person we meet who has smile on her faces was the Customer Services Manager, who really did help a lot and so nice. However, a GREAT hotel need more than ONE nice customer services manager.

  • Stayed: March 2013, traveled with family
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Thank Lum E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded March 15, 2013

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent trip to Singapore.

Thank you very much for your review and I am certainly disappointed to hear that we have not lived up to your expectations thoroughly. I have addressed all your concerns with my respective department heads for immediate rectification and improvements.

We value your patronage and will continue to strive to improve the product and services so that all guests will get the best experience and value when they stay with us.

I do hope you will provide us another opportunity to impress you should you return to Singapore again.

Warmest Regards,
Adrian Chung
General Manager

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Reviewed March 10, 2013

Hoitel is in good location,very central .Public areas of Hotel are fine but rooms are a bit tired.I had room on 7th Floor which smelled of damp and very dark,tall building right outside window.
Had mini Bar and tea & coffee making facilities but only room plug did not work..Very small bathroom.
Only stayed for 2 nights which was ok,would not have like to stay longer.

  • Stayed: February 2013, traveled with friends
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Thank ncypruslover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded March 15, 2013

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent trip to Singapore.

Thank you very much for your review. I am certainly disappointed to hear that we have not lived up to your expectations thoroughly and have certainly addressed all your concerns with my respective department heads for immediate rectification and improvements.

We value your patronage and will continue to strive to improve the product and services so that all guests will get the best experience and value when they stay with us.

Warmest Regards,

Adrian Chung
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

I'll like to express gratitude to the events and banquet team at Grand Park City Hall.

The staffs were very professional and service oriented in ensuring that our events on both 05 Mar 2013 (Masterclass) and 06 Mar 2013 (Workshop) were smooth going.

Pls. Francis & Janice at Grand Park City Hall, do send the thanks to your whole team.

Cheers!

Gd health,
Wern
SiTF, PPPO

  • Stayed: March 2013, traveled on business
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Thank Wern_Woo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded March 15, 2013

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred venue location for your event recently.

I am pleased to hear that my Catering Sales team as well as my Banquet staff has excelled in their service enabling your events on both dates to be a success. I will definitely pass on your compliments to both Janice and Francis.

We will continue to make every effort to do our best so that all guests will have the best experience with us. Thank you once again for your kind patronage and encouraging review. We look forward to welcoming you back to Grand Park City Hall soon.

Warmest Regards,

Adrian Chung
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

4 star rooms excellently kept. Efficient and friendly staff. Had an excellent lunch at grount floor restaurant which had a varied and interesting international menu and was looking forward to breakfast. Disappointed however by poor quality toast machine, no butter, american jelly not proper jam, no marmalade and the coffee was bitter, however the buffet was adequate.

  • Stayed: March 2013, traveled as a couple
    • Value
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Thank Facchino46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded March 18, 2013

Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent holiday to Singapore.

I am delighted to hear that my team has excelled in their service and that you had a comfortable stay with us. I have also addressed with my F&B Manager on your comments for the buffet breakfast, and have since addressed the shortcomings.

We will continue to make every effort to do our best so that all guests will have a comfortable and memorable stay with us. Thank you once again for your kind patronage and encouragement; we look forward to welcoming you back soon.

Warmest Regards,

Adrian Chung
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Park City Hall

Address: 10 Coleman Street Grand Park City Hall, Singapore 179809, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in Singapore
#40 Romantic Hotel in Singapore
#50 Family Hotel in Singapore
#61 Luxury Hotel in Singapore
Price Range: $154 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Park City Hall 4.5*
Number of rooms: 186
Official Description (provided by the hotel):
Luxuriate in warm hospitality in the heart of the city at the new Grand Park City Hall. Conveniently located in a prime spot in Singapore’s Civic District and within the Central Business District, the hotel is a stone's throw from major shopping malls such as Raffles City and Capitol Piazza. Suntec City and the Marina Bay entertainment and business district are minutes away by car. Indulge in modern European cuisine and sip on artisanal cocktails at Tablescape Restaurant & Bar located on Level 3 of the hotel. Our rooms are also equipped with complimentary smartphone service offering free unlimited 3G internet connectivity, local and international calls to 11 countries. Announcement: Grand Park City Hall is currently undergoing a transformation. While Phase 1 of our transformation is now completed, the overall completion is slated for first quarter of 2018. Please refer to hotel announcements or reach out to our guest service representatives any time for more information. ... more   less 
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Also Known As:
Grand Park City Hall Hotel Singapore
Grand Park City Hall Singapore
Grand Plaza Park Hotel Singapore
Grand Plaza Singapore
Grand Plaza Hotel Singapore
Grand Plaza Park Royal Singapore

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