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“Well maintained”

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Grand Hyatt Singapore
Ranked #44 of 315 Hotels in Singapore
Certificate of Excellence
Burlington, Canada
Level 4 Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Well maintained”
Reviewed November 19, 2013

While the hotel is not new, it is well maintained with constant upgrading. In fact there was some construction on this two day visit but it was invisible and noisiless. We did not know much about Singapore so selected this hotel due to the ratings, price and location. They currently have a special price for the room with breakfast included. To purchase the breakfast separately it is over US$30. The buffet breakfast is fantastic. You can choose from American, Chinese or Indian cuisine. We ate around 9:30 am each morning and were happy to skip lunch.
We were in Singapore for a two day post-cruise visit. We were delighted to be given our room upon arrival about 9 am. The staff are well trained and treat you in a similar fashion to cruise staff. We had an incident where the cabbie short changed me on our ride from the ship and the staff intervened and filed a report on my behalf. I must add that this treatment is not the norm. We used cabs constantly and everyone was honest. Be prepared to pay a meter premium during rush hour and in the evening. Cabs to the quays were from US$8 to US$10.
Our room was large, comfortable and clean. We were located at the back away from Scotts Street so the room was quiet with no view. If you enjoy a firm pillow, a firm mattress and a duvet, you will have an enjoyable sleep. I like none of these and this would be my only complaint. I find duvets much too not so the only alternative is to rip the cover off and use it as a sheet.
The location is both positive and negative. You are in the heart of the shopping distict at Scotts and Orchard Road. Unfortunately it is all very high end and over the top expensive by our standards. Also it is wall-to-wall people particularly young people. They socialize in this area so it becomes very crowded. If you love to find bargains. this is not the place for you. Other areas such as Chinatown, Little India or Arab Street have little to offer with store after store selling the same stuff. If we were returning I would be inclined to stay in the Marina Bay area where most of the tourist attractions are located. However expect to pay more.
On the positive side, we found an excellent mini mart in the basement of Scott Square next door. We bought wine, cold meat and cheese, then bought a loaf of French Bread at the bakery beside the mini mart and enjoyed an in-suite meal after a long day of sightseeing. Another option is to try some true Singapore cuisine in the basement of Tangs at the corner of Orchard and Scotts Rd. They have several cooking stations all prepared in front of you. All at a reasonable price (not the suckling pig). It is patronized by locals.
When travelling, always allow extra time for traffic.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luvtravel41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 20, 2013
Dear Luvtravel41,

Greetings from Grand Hyatt Singapore! Thank you for choosing our hotel for your stay in Singapore. We are delighted to hear that your experience was positive and we appreciate your taking the time to post a review on it. We definitely hope to welcome you back when you next visit Singapore.

Best regards,
Olivier Lenoir
Hotel Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (457)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Perth, Australia
Level 6 Contributor
275 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 287 helpful votes
Reviewed November 19, 2013 via mobile

this hotel is now my fav in Singapore. even though I have stayed before I wasn't expecting such big changes. to start with their staff are the friendliest in Singapore and their club room which had been relocated and modernised has the most food I have ever seen in a club. breakfast in the club room is also very good and the coffee not bad.

it's a very quiet hotel, we were there over the weekend and not a peep could be heard from
our room even though the hotel was at 88% occupancy

Stayed November 2013, traveled as a couple
Helpful?
1 Thank silvermasked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 20, 2013
Dear silvermasked,

Greetings from Grand Hyatt Singapore! We are most pleased to read that Grand Hyatt is in your favorite list amongst the hotels in Singapore and above all, we are delighted that you have enjoyed your stay and the services delivered by our team. We very much look forward to receiving you again.

Best regards,
Olivier Lenoir
Hotel Manager
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Ringwood, United Kingdom
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 18, 2013

Being on a flying visit to Singapore, I really just needed somewhere to rest my head!

Impressions from the start were good. Was met at the door & my bag taken, then escorted to the reception desk. I pointed out that I needed to be on my way as soon as possible & I noted that tge girl on the desk immediately requested the bell captain to ensure my bag was taken up straight away.

I believe I had a superior room which was excellent. Very spacious & comfortable, with a dresssing room, office/lounge area & a comfortable bed. Room was clean & well furnished with an excellent drench shower.

Location being just off Orchard Road is excellent for the main shopping areas. I only ate in the hotel once which was in the Italian. Both food & service were good.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 19, 2013
Dear Rob M,

Thank you for writing a review about your stay at Grand Hyatt Singapore and I am happy to hear that you have enjoyed the experience. The team and I look forward to welcoming you again in Singapore.

Best regards,
Olivier Lenoir
Hotel Manager
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Bangalore, Karnataka, India
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 17, 2013

everytime I go to Hyatt i feel at home. The rooms are fantastic, the buffet has upteem number of varieties and the service is too good. shopping malls are also nearby so very convenient. The gym is well equipped.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shach25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 17, 2013
Dear shach25,

Greetings from Grand Hyatt Singapore! We are absolutely delighted that you felt home when at Hyatt and thank you for pointing out the convenience of our hotel location. The team and I look forward to your return soon.

Best regards,
Olivier Lenoir
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
192 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed November 16, 2013

Stayed here on business for a few days. Positives: Good location; refurbished room was quiet and in decent condition; lots of food options in house. Negatives: Anonymous 1970s interiors; room not luxurious and not totally clean (mould in shower; dirty iron; hairs on floor). Overall, there are better options for a little more $ (i.e. Ritz Carlton)

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skippy-rates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 17, 2013
Dear skippy-rates,

Greetings from Grand Hyatt Singapore! Many thanks for posting your review about the recent stay experience with us. Whilst we are happy that you have enjoyed the food and refurbished room, we will strive to improve the level of cleanliness of our guest rooms. We look forward to the opportunity of welcoming you back again.

Best regards,
Olivier Lenoir
Hotel Manager
Report response as inappropriate
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Surabaya, Indonesia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 16, 2013

Back to Singapore for leisure with family, and didn't look anything else to stay. Check-in was smooth and upgraded to Grand Room, which located at the back of the hotel.

Stayed 4 nights here and nothing but satisfied. Location is superb, next to Far East shopping mall.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JohnyHauw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 17, 2013
Dear JohnyHauw,

Greetings from Grand Hyatt Singapore! It is indeed a pleasure to read reviews from satisfied guests. We truly appreciate your support for Grand Hyatt and are looking forward to the pleasure of welcoming you back when you next visit Singapore.

Best regards,
Olivier Lenoir
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleet, United Kingdom
Level 5 Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 16, 2013 via mobile

Room was very comfortable, modern and with all the facilities I need when travelling. Hotel staff were friendly and helpful. Food in restaurants was also very good. the Mezza9 has a great variety and excellent wine list. I'll be back!

Stayed November 2013, traveled on business
Helpful?
Thank Nunnyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 17, 2013
Dear Nunnyboy,

Greetings from Grand Hyatt Singapore! We are happy to learn that you have had a pleasant experience while staying with us and are looking forward to your return again!

Best regards,
Olivier Lenoir
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Singapore

Property: Grand Hyatt Singapore
Address: 10 Scotts Road Grand Hyatt Singapore, Singapore 228211, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Singapore
#22 Romantic Hotel in Singapore
#24 Spa Hotel in Singapore
#28 Family Hotel in Singapore
#44 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Singapore 5*
Number of rooms: 677
Official Description (provided by the hotel):
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore was also awarded the 2017 TripAdvisor Travellers’ Choice Awards for Hotels in the categories of Top 25 Luxury Hotels, Singapore and Top 25 Hotels with Best Service, Singapore. ... more   less 
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Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore

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