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“Nicest Hotel”

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Grand Hyatt Singapore
Ranked #40 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed March 10, 2013

I had 5 days in Grand Hyatt with my sister. It's really a nice Hotel. I didn't take long time to check-in and check-out. Straight Kitchen's big restaurant with many cuisines for breakfast especially I love Indian curry, you'll have many choices of food to enjoy in your great breakfast. Also I used Grand Club, that was excellent. Service was really fast. Staffs were friendly, they always helped me when I need. The room made me feel comfortable.
Grand Hyatt is near by Orchard road, it's easy for me to go shopping and I use MRT to travel around the city.
Overall, I enjoyed my stay at Grand Hyatt and I had a fantastic time in Singapore.

  • Stayed: March 2013, traveled with friends
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Thank Van_M295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,234 - 2,240 of 3,283 reviews

Reviewed March 10, 2013

major repairs in hotel from 9am to 6pm for rest of 2013.drilling and banging noises all day and 7 days a week,making sleep or work impossible.work affects every room in hotel.room also not very clean.clearly hotel not functioning properly during this rebuild.work planned to last into 2014 and urge everyone not to stay here till it is complete.

Stayed: March 2013
4  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2013 via mobile

I was booked into this hotel by a client. Having just experienced the joyous delights of the Mandarin Oriental in Hong Kong , I was brought crashing down to earth by the first impressions of this hotel. There are too many things to list ad being unsatisfactory . Of greatest concern was the lack of cleanliness in the room and bathroom, which combined with tatty furniture, made the cost totally overpriced. Add to this that the room seemed to be part of a building site, noise wise, of which we were given no indication before check in and no reduction was made to the listed price . It is simply unacceptable for this to happen and fit the hotel to continue to believe that this is an acceptable way to treat prospective guests.
Unless compelled to do so I would never want to repeat my stay here and very much hope that the hotel carries out a review of its facilities and its staff and gives them a refresher course on how to deal with customers.

  • Stayed: March 2013
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2  Thank Liz2009London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2013

We stayed for the 2nd time and it was great again. We had a nice duplex suite which was very comfy and spacious and had a huge bathroom. The staff is very friendly, professional and attentive. Best thing was the Club, which has best cheese buffet I've ever had in Singapore! They also serve fresh Sushi, cakes and little home made snacks like ravioli or samosa.
The pool area is also lovely with lots of tropical plants and a waterfall. The pool itsels is nice but relatively small (not suitable for doing laps).
Only one thing is negative: If you need a taxi in the evening there is always a huge taxi queue due to proximity to Orchard rd. We even asked the staff to call us a cab but it never arrived or somebody else took it...
In general a great hotel with freindly staff in a great location!

  • Stayed: February 2013, traveled as a couple
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1  Thank anique1337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

Was here recently for a seminar at sentosa but decided to stay here recommended by friends.
Arriving at hotel at lunchtime and was pleased that room was available for checking in. Staff are all very professional and friendly. My room is clean and shower very good. Internet is fast and easily connected. Location is excellent for night time shopping as in orchard area. And the mrt just walk 2 mins away so convenient. Will come again with my family for a holiday soon.

  • Stayed: March 2013, traveled on business
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1  Thank LoisWTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

The Grand Hyatt is a very nice business hotel in a central and convenient location.

Rooms are very well appointed with comfortable beds, nice work areas, oodles of easily accessible power outlets, comfy leather lounge chair, excellent bathroom. Spacious and immaculate.

Outdoor area near the pool is lush & relaxing, nice lounges.

While I was visiting (early March 2012) there was very loud construction near my room, limited to business day but worth noting if you had plans to get a lot done during the day. Staff offered to assist in case of disturbances and I really wasn't impacted much due to my work schedule.

My room smelled faintly sulfuric on entry every time, not sure if this was due to construction or is a permanent feature?

The workout facilities are good with long open hours.

I will note that the Straights Kitchen is really a fantastic experience - essentially they have taken the Singaporean approach of hawker/street food stalls, and upgraded it to luxurious kitchen theatre areas with outstanding food from several cuisines represented (Malay, Indian, Chinese sections plus Western food and a killer fruit bar). Meals here were very good and I have to give the Grand Hyatt credit for taking this aspect of local culture and really improving on it - something that the big luxury hotels could stand to do in multiple aspects of their customer experience, to give visitors a better sense of the place they are visiting.

One negative, while staff were extremely professional & helpful, there weren't a lot of smiles going around. (Contrast this with the Park Hyatt Seoul, an impeccable facility where the staff also goes the extra mile to make you feel truly welcome with their smiles.)

  • Stayed: March 2013, traveled on business
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1  Thank vhoecke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013

I have stayed here a couple of times and my most recent stay was on the 1-2 of March; I received excellent service from the hotel & restaurant staff and i would defiantly make Hyatt my hotel of choice when staying in Singapore, there service & rooms are far better than any others on orchard and vicinity.

  • Stayed: March 2013, traveled as a couple
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1  Thank mmn2680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Singapore

Address: 10 Scotts Road Grand Hyatt Singapore, Singapore 228211, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Singapore
#22 Spa Hotel in Singapore
#22 Romantic Hotel in Singapore
#25 Family Hotel in Singapore
#40 Luxury Hotel in Singapore
Price Range: $244 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Singapore 5*
Number of rooms: 677
Official Description (provided by the hotel):
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore was also awarded the 2017 TripAdvisor Travellers’ Choice Awards for Hotels in the categories of Top 25 Luxury Hotels, Singapore and Top 25 Hotels with Best Service, Singapore. ... more   less 
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Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore

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